We’re ecstatic about the increases in efficiency, but my favorite benefit has been simple stress reduction. If there’s ever a snag on a claim, we are able to track branch and department tasks and call the responsible party. PMG ended the guessing game and all unnecessary email and phone calls along with it.”
The PMG Digital Business Platform provides a case management framework supporting both structured and unstructured processes, enabling the tracking of ad-hoc inquiries, the processing of unplanned work, and the aggregation of communications.
PMG’s BPM platform provides the foundation for a Case Management Framework (CMF) to handle your unique business processes, including both routine and non-routine activities. With PMG, you can design processes to orchestrate and manage unpredictable, case-oriented work, including the complex interactions between people, data and policies that go with it. The result is a solution that delivers the information your workforce needs to determine best next steps and the flexibility they need to reach the desired business outcome.
PMG Case Management Solution Benefits
- Consolidated view of real-time data and functional options for case workers
- Increased collaboration across work teams
- Coordination of planned and unplanned work activities
- Enhanced visibility into process outcomes for management team
- Maximized flexibility to adapt to changing business needs
With PMG’s configurable platform, all relevant data and functional options needed to process an ad-hoc piece of work or “case” to a successful outcome are aggregated into a single portal interface. Anything case workers need to do, or any information they need to reference in order to determine best next steps, is accessible through console-based views. And the content presented in these consoles is permission-based, so resources only see content relevant to their specific process role.
PMG’s CMF capabilities enhance collaboration across your workforce, so targeted business outcomes are reached as efficiently as possible. People across diverse functional teams interact with work as it progresses, sharing communications along the way to help subsequent case workers make decisions on next steps. By taking unplanned action on a given piece of work, case workers actually alter processing behavior, routing the work down a non-linear path. PMG’s powerful workflow capabilities and rules engine enable process owners to configure the logic needed to manage their dynamic case work to successful completion.