PMG Welcomes ServiceNow to the Low-Code Process Management Arena

PMG Welcomes ServiceNow to the Low-Code Process Management Arena
After 16 years delivering low-code solutions to the Global 2000, company relieved to finally have competition

Atlanta – May 19, 2016 – As ServiceNow (NASDAQ: NOW) announces a low-code service portal as part of its upcoming Helsinki release, PMG is delighted to welcome its competitor to the low-code process management arena.

As a pioneer of low-code platform service automation solutions, PMG has been helping the Global 2000 automate and streamline their unique workflows for over a decade. The company is, understandably, relieved to finally have some competition.

“To be honest, we have been a tad lonely pioneering low-code all these years, so we are glad that ServiceNow is finally joining the low-code family,” said PMG Principal Joe LeCompte. “They say imitation is the sincerest form of flattery, and such imitation from a respected brand – and publicly-traded company – is praise indeed.”

Brushing off industry snark that ServiceNow is “late to the party,” LeCompte asked critics to cut the Wall Street darling some slack. “We all know a big ship can only change course slowly, and given ServiceNow’s ever-broader solution portfolio – and their need to satisfy earnings expectations every quarter – it’s unrealistic to expect ServiceNow to be on the forefront of innovations that empower users.”

Gartner ranked the PMG Enterprise Service Catalog first in its Critical Capabilities in IT Service Catalog 2014 report. It took top honors in all categories and received the highest score of all vendors reviewed. “That recognition, and the acclaim of 150+ world-class customers is nice,” said Robert Castles, PMG principal and chief architect, “but it always left us wanting more. This endorsement of the low-code philosophy from a peer like ServiceNow – however late in the day – finally makes us feel fulfilled.”

Recognizing that the switch to a low-code approach may be challenging for an organization as set in its ways as ServiceNow, PMG is extending a helping hand. While some might see PMG and ServiceNow as rivals, PMG believes there’s little real competition and, in that spirit, is offering any ServiceNow staffers who are struggling to articulate the company’s paradigm shift a no-charge telephone consultation.

ServiceNow salespeople confused about how to start extolling the benefits of low-code to customers used to the company’s “locked-down” approach can call 770-457-8787. PMG team members will be available 24/7 to share their extensive experience in implementing low-code service automation for Global 2000 companies in employee onboarding, HR management, identity access management, infrastructure management and product lifecycle management.

As this is ServiceNow’s first venture into the low-code world, PMG acknowledges that customers may wonder how to choose the best provider to fit their business needs. PMG suggests enterprises ask themselves the following when making decisions:
1.    Does the software allow business and technical-level resources to build and maintain the elements of a typical solution?
2.    Will software upgrades affect configurations?
3.    Does the software’s configuration capabilities support the evolving brand needs?

For more information on low-code business process automation, visit the recently-updated www.servicenow.com; alternatively visit PMG’s website www.pmg.net, which offers a decade’s-worth of content on the topic.

About PMG
Many of the Global 2000 rely on PMG to deploy software solutions that streamline operations, reduce costs and improve efficiency. Our solutions transcend traditional IT service management boundaries giving business and IT professionals a smarter way to automate business processes and improve collaboration. Ranging from IT financial management to identity management, employee onboarding and cloud provisioning, PMG’s technology is quickly deployed and easily supports constantly evolving business needs. For more information, please visit pmg.net.

Hybrid IT Services Provider Ensono™ Improves Client Experience with PMG Enterprise Service Platform

Hybrid IT Services Provider Ensono™ Improves Client Experience with PMG Enterprise Service Platform

Solution Provides Ensono Clients with Simplicity to Manage Services in Real-time

Atlanta – February 10, 2016 – PMG, the smart choice for enterprise service software, was selected by Infrastructure Management Services provider Ensono to simplify how its external clients manage their IT needs. Unlike other cloud management platforms, PMG’s Enterprise Service Platform (ESP) provides Ensono clients with direct access to an intuitive portal that automates their requests for managing virtual infrastructure in real-time.

In order to provide its clients with the best experience possible, Ensono required a multi-tenant solution that was easy to use, flexible, and could deliver the personalization required by its clients. As Ensono specializes in delivering infrastructure management— from legacy to cloud platforms and everything in-between— the ability for the company and its customers to manage the full lifecycle beyond provisioning was critical.

“We selected PMG because of its track record for superior user experiences, speed of integration, and its ability to seamlessly automate requests,” said David Fink, director of IT, Ensono. “An ordering and implementation process that previously consisted of manual and email requests and delays for approvals has become as simple as online shopping. Leveraging PMG’s platform, Ensono places more power in the hands of the end user.”

Different from other cloud management platforms, the PMG platform is configurable for support of different user-interfaces and workflows. Through PMG, Ensono clients can manage services in both private and public clouds— providing increased scalability and convenience. User profiles also control what users see and access so the system is more relevant to their specific needs.

“Global organizations should spend more time focusing on delivering the best service possible to their customers, rather than tinkering with technology that overcomplicates processes,” said Joe LeCompte, principal of PMG. “Our Enterprise Service Platform provides a simple front-end supported by sophisticated back-end capabilities so enterprises can manage all of their provisioning needs easily and with greater efficiency.”   

As Ensono continues to expand its infrastructure management offerings to the cloud, the company plans to work with PMG to provide the same capabilities for additional business processes, products and services.

For more info on PMG and its Enterprise Service Platform, visit www.pmg.net.

About PMG

A significant number of the Global 2000 rely on PMG to deploy software solutions that streamline operations, reduce costs and improve efficiency. Our solutions give business and IT professionals a smarter way to automate business processes and improve collaboration. Ranging from IT financial management to identity management, employee onboarding and cloud provisioning, PMG’s technology is quickly deployed and easily supports constantly evolving business needs. For more information, please visit pmg.net.

About Ensono

Ensono, formerly Acxiom IT, collaborates with its clients to deliver progressive IT solutions to help them operate their infrastructure for today and optimize it for tomorrow. We specialize in supporting mission-critical workloads for the world's most successful companies. Ensono works across all platforms – mainframe to cloud, and everything in between. We are ranked by Information Week 500 for our technology innovation and by the Uptime Institute for 100% availability. Ensono has 700 associates and is headquartered in greater Chicago, Ill. Visit us at www.ensono.com.

Georgia Financial Services Provider Improves Speed of Claims Processing by 99.6 percent with PMG’s Enterprise Service Platform

Georgia Financial Services Provider Improves Speed of Claims Processing by 99.6 percent with PMG’s Enterprise Service Platform
Business Process Automation Software Provides Organizational Efficiency to 1st Franklin

Atlanta – October 13, 2015 – Financial services provider, 1st Franklin Financial Corporation (1st Franklin), recently enhanced its proof of claims filing process with the PMG Enterprise Service Platform (ESP). The business process automation platform, powered by PMG, has allowed 1st Franklin to decrease time spent processing and assigning claim filings by 99.6 percent.

Prior to implementing PMG into its claims management process, 1st Franklin dedicated several hours each day to processing third-party bankruptcy reports. PMG imports these files and interprets the data for standard use across all 1st Franklin loan offices. Furthermore, PMG’s compatibility with external data providers reduces daily reporting and follow up time from 1st Franklin’s previous average of 4 hours to less than one minute.

“The PMG support team has helped us tremendously. We offered them our issues, and they helped us configure a solution specific to our needs. Automation, operational visibility, action-triggered notifications…we’ve got it,” said Angela Barrett, 1st Franklin Administrative Services Manager.

PMG also provides real-time status updates through its visual work queue. This allows 1st Franklin to check on the status of all claim filings with a few simple clicks. Time and activity-triggered notifications further ensure claims never disappear from the radar.

“We’re ecstatic about the increases in efficiency, but my favorite benefit has been simple stress reduction. If there’s ever a snag on a claim, we are able to track branch and department tasks and call the responsible party. PMG ended the guessing game and all unnecessary email and phone calls along with it,” said Anita Looney, VP of Branch Administration.

Looking ahead, the financial services provider plans to expand its use of PMG throughout its organization and begin leveraging the tool in new initiatives to help maintain compliance.

“Our team understands the challenges businesses face, especially in the financial industry, when it comes to augmenting and streamlining processes,” said Joe LeCompte, principal of PMG. “With our business process automation solution, companies like 1st Franklin can do exactly that with total confidence that the approach they’re taking and the technology they’re utilizing is more efficient, less costly and ultimately, smarter.”

To read more regarding how PMG is bettering 1st Franklin’s organization, click here.

About PMG
Many of the Global 2000 rely on PMG to deploy software solutions that streamline operations, reduce costs and improve efficiency. Our solutions give business and IT professionals a smarter way to automate business processes and improve collaboration. Ranging from IT financial management to identity management, employee onboarding and cloud provisioning, PMG’s technology is quickly deployed and easily supports constantly evolving business needs. For more information, please visit pmg.net.

About 1st Franklin Financial Corporation
Since 1941, 1st Franklin Financial Corporation has been committed to serving the financial needs of customers with the respect and personal service they deserve. They operate through 284 branch loan offices throughout Alabama, Georgia, Louisiana, Mississippi, South Carolina and Tennessee, and are headquartered in Toccoa, Georgia. They also offer retail sales financing to local businesses. For more information, visit www.1ffc.com.

General Mills Talks PMG Business Process Automation at Gartner Symposium/ITxpo 2015

Atlanta – Sept. 30, 2015 – General Mills’ senior business systems consultant and long-time PMG customer, Sylvia De Long will be a featured speaker at the Gartner Symposium/ITxpo. During her session, De Long will discuss her success with PMG’s Enterprise Service Platform.

 “Tasked with a strategic initiative to improve demand forecasting, we implemented PMG to automate interactions between our product developers and operations managers. By consolidating multiple disparate legacy systems into a single portal interface, we’ve successfully standardized our processes and increased visibility into resource demand for pilot product development,” said De Long. 

 PMG works with many of the Global 2000 to help streamline their operations. The company provides customers like General Mills with a configurable platform that aligns departments with end-to-end real-time automation of process workflows across all business systems.

 “Sylvia and the General Mills team exemplify how IT departments can use technology to align mission-critical priorities – their own and those of the enterprise – to drive business outcomes. The team developed a strategy around how and what processes to automate and executed it flawlessly,” said Joe LeCompte, PMG principal. “This presentation will be beneficial to anyone looking to drive efficiency with increased business process automation efforts.”

 De Long’s presentation is scheduled for Oct. 6 at 1:45 p.m. Additionally, PMG will be providing demonstrations of its no-code business process automation (BPA) platform while at the Gartner ITxpo (booth 425).

 For more information on PMG’s BPA solutions, visit www.pmg.net.

 About PMG

Many of the Global 2000 rely on PMG to deploy software solutions that streamline operations, reduce costs and improve efficiency. Our solutions give business and IT professionals a smarter way to automate business processes and improve collaboration. Ranging from IT financial management to identity management, employee onboarding and cloud provisioning, PMG’s technology is quickly deployed and easily supports constantly evolving business needs. For more information, please visit pmg.net.

Enterprise Services Platform PMG to Demonstrate No-Code Business Solutions at Gartner’s IT Operations Strategies and Solutions Summit

Enterprise Services Platform PMG to Demonstrate No-Code Business Solutions at Gartner’s IT Operations Strategies and Solutions Summit
Business Process Automation and Service Catalog Leader Showcases Enterprise-Wide Approach to Improving Efficiency

Atlanta – June 11, 2015 – PMG, the smart choice for enterprise services software, will provide demonstrations of its no-code business process management (BPM) solutions at the Gartner IT Operations Strategies and Solutions Summit in Orlando, June 15-17, 2015. PMG’s business process automation (BPA) and service catalog technology extends beyond traditional IT service management, simplifying and accelerating operations throughout organizations within the Global 2000.

Additionally at the Summit, longtime PMG customer Diana Burkert, Enterprise Deckside Services Executive for CSAA Insurance Group, will discuss how implementing a service catalog with PMG enabled her to extend IT services to thousands of users across the CSAA organization. Burkert will be speaking about her experience with the enterprise services platform on June 16 at 9:15 a.m.

“Initially our IT team turned to PMG to streamline our company’s service request and fulfillment needs. Now we leverage PMG’s business process automation capabilities for more than 500 services spanning across IT, human resources, facilities and partner club requests,” said Burkert. “With PMG, our IT team has been able to focus more time on value-added activities and help our organization operate more efficiently.”

In the last year, Gartner has recognized PMG and the benefits of its easy-to-use solutions. For example, Gartner ranked the PMG Enterprise Service Catalog first in its Critical Capabilities in IT Service Catalog 2014 report. It took top honors in all categories and received the highest score of all vendors reviewed. Furthermore, Daryl Plummer, managing vice president, chief of research and chief Gartner fellow, served as the keynote speaker at PMG’s recent customer symposium.

“We truly value our relationship with Gartner and feel their continued recognition of our solutions, as well as the success of our customers like CSAA, confirms our position as an innovator in the enterprise services market,” said Joe LeCompte, principal of PMG. “PMG sits at the intersection of IT and the business, and we’re looking forward to showcasing how both can work together to accomplish tremendous things at the Gartner Summit.”

PMG will be exhibiting at the Gartner Summit in booth #317. For more information on PMG’s BPM solutions, visit www.pmg.net.

About PMG
A significant number of the Global 2000 rely on PMG to deploy enterprise service catalog and business process automation software that streamlines operations, reduces costs and improves efficiency. Our solutions transcend traditional IT service management boundaries giving business and IT professionals a smarter way to automate business processes ranging from IT financial management to identity management, employee onboarding and cloud provisioning. As a result, our clients handle shared services requests faster with fewer manual processes and less reliance on staff intervention. For more information, please visit pmg.net.
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PMG Customer Symposium Focuses on Top IT Industry Trends

PMG Customer Symposium Focuses on Top IT Industry Trends
Enterprise Platform Also Showcased No-Code BPM Solutions 

Atlanta – June 2, 2015 – PMG, the smart choice for enterprise service software, centered its recent annual customer symposium on three growing IT trends: hybrid IT, the rise of no-code technology and business process management (BPM).

The symposium began with keynote speaker Daryl Plummer, managing vice president, chief of research and chief Gartner fellow, highlighting the future of hybrid IT. According to Plummer, the majority of private and community cloud services will evolve to hybrid services by 2017. Additionally, this year, Plummer predicts 72 percent of enterprises will be pursuing a hybrid cloud computing strategy.

In addition to Gartner’s forecast, the symposium showcased PMG’s intuitive new features like the Service Build Accelerator (SBA), a no-code service catalog tool. The SBA’s interface includes WYSIWYG functionality, which makes adding, editing, and implementing services quick and effortless. The SBA’s launch preceded findings from the 2015 PMG IT and the UX Study, where 63 percent of IT leaders expressed that greater than 50 percent of their organization’s applications require no HTML or coding knowledge to operate.

“Across the board PMG continues to develop easy to use tools that not only enhance the way IT operates, but also organizations as a whole,” said TJ Nielsen, business consultant, of Northwestern Mutual. “With PMG, we’ve been able to empower more users throughout our company to fulfill day-to-day IT tasks like technology provisioning on their own. This has allowed our IT team to focus on higher impact initiatives that benefit the entire company.”

Also at the symposium, PMG’s principal, Joe LeCompte, discussed and demonstrated the company’s BPM focused solutions—including its effortless workflow design, execution, integration and business activity monitoring. The discipline of managing processes as the means for improving business performance outcomes and operational agility, BPM, as Gartner defines it, is increasingly becoming a critical component for organizations throughout the Global 2000. In fact, by 2016, Gartner predicts 70 percent of the most profitable companies will manage their business processes using real-time predictive analytics or extreme collaboration.

“Rather than fighting internal systems and processes, we want our customers to focus their energy on better serving their customers. PMG is providing business process automation via best-of-breed BPM technology to help them do just that,” said LeCompte. 

For access to insight from the PMG customer symposium and additional information about PMG, visit pmg.net.

About PMG

A significant number of the Global 2000 rely on PMG to deploy enterprise service catalog and business process automation software that streamlines operations, reduces costs and improves efficiency. Our solutions transcend traditional IT service management boundaries giving business and IT professionals a smarter way to automate business processes ranging from IT financial management to identity management, employee onboarding and cloud provisioning. As a result, our clients handle shared services requests faster with fewer manual processes and less reliance on staff intervention. For more information, please visit pmg.net.

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Relationships Between IT and Business Users Improve with the Help of No-Code Technology According to PMG Survey

Relationships Between IT and Business Users Improve with the Help of  No-Code Technology According to PMG Survey
Findings also reveal insight into the consumerization of IT, IoT, and BYOA initiatives

Atlanta – April 29, 2015 – Alignment between IT and the business has progressed significantly according to the 2015 PMG IT and the UX Study. The survey of nearly 250 North American corporate IT professionals demonstrates that IT and business users are beginning to work together in a more cohesive manner. In fact, IT’s take on the mutual understanding of strategic objectives has improved by nearly 20 percent.

A contributing factor toward the enhanced relationship is IT’s conscious effort to improve the user experiences (UX). Across the board, IT is doing more to evaluate the UX of applications pre and post implementation. In fact, 54 percent of respondents say they regularly survey business users in order to gauge their happiness.

Another indication that business user satisfaction is at the forefront for IT is the emerging presence of intuitive technology throughout the enterprise. The majority of IT executives (71 percent) say that greater than 50 percent of their organization’s applications require no HTML or coding knowledge to operate.

While the working relationships between IT and business users are on the upswing, IT feels their perception among business users is still not ideal. According to IT leaders, 41 percent of business users continue to view IT as service providers rather than strategic partners.

It’s also evident that greater clarity and commitment is needed among IT leadership regarding further investment in the consumerization of IT within their organizations. Although 42 percent of IT professionals see consumerization as a way to continue improving business user satisfaction, more than 30 percent are unaware of how much budget is available to continue to support the initiative.  

“Investing in and deploying easy-to-use technology is not only beneficial to the user; it’s ultimately valuable to IT,” said Joe LeCompte, principal of PMG. “When business users feel empowered, IT suddenly has more time to focus on strategic objectives that enhance the organization as a whole. This positions IT to become more of a collaborative partner.”

Collaboration throughout the organization is fast becoming more of an emphasis for IT. While it’s no surprise IT executives frequently work closely with departments like marketing, legal, and human resources, some groups are seemingly easier for IT to work with than others. In fact, IT feels most effective working with the following departments:

  • Operations (94 percent)
  • Finance (87 percent)
  • Product research and development (83 percent)

When asked to look ahead, IT leaders say connectivity will continue to be essential, citing the Internet of Things (IoT) trend to have the longest lasting positive impact for business users. Conversely, Bring Your Own Application (BYOA) initiatives aren’t catching on with IT leaders. Eighty percent have not implemented BYOA at their organization and are still weighing the pros and cons.

For more in-depth survey findings from the 2015 PMG IT and the UX Study, visit http://www.pmg.net/portfolio-items/2015-pmg-it-and-ux-survey/

About the 2015 PMG IT and the UX Study
PMG commissioned a blind survey of North American IT professionals in March of 2015. Respondents to the online survey included a total of 249 IT leaders. Of that group, 67 percent were in IT management (managers, supervisors, directors, etc.), and 19 percent were senior IT executives (CIO, CTO, vice president, etc.). Company size ranged from less than $200 million in revenue to more than $3 billion, with 44 percent having more than $1 billion in annual sales, 44 percent having more than 5,001 employees, and 64 percent having IT departments with 51 or more employees. Industries represented included computer technology, consulting, finance/accounting, healthcare and manufacturing.

About PMG
A significant number of the Global 2000 rely on PMG to deploy enterprise service catalog and business process automation software that streamlines operations, reduces costs and improves efficiency. Our solutions transcend traditional IT service management boundaries giving business and IT professionals a smarter way to automate business processes ranging from IT financial management to identity management, employee onboarding and cloud provisioning. As a result, our clients handle shared services requests faster with fewer manual processes and less reliance on staff intervention. For more information, please visit pmg.net.

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PMG Shares Tips to Ensure a Seamless Service Catalog Launch

PMG Shares Tips to Ensure a Seamless Service Catalog Launch
IT Professionals Examine Eight Pitfalls to Avoid

ATLANTA – March 25, 2015 – PMG, the smart choice for enterprise service catalog and business process automation software, hosted a virtual panel discussion that examined service catalog implementation pitfalls and tips to ensure project success.  

The panel, comprised of PMG’s seasoned IT experts, highlighted customer examples and key elements other IT project managers should consider before, during and after establishing a service catalog. Below are eight best practices to keep in mind.

During the planning phase:

  • Examine your data; don’t focus on the exceptions – Use data and facts to maintain the proper perspective of what to focus on. Treat exceptions as they are, and solve for mainstream services.
  • Get buy-in early; don’t wait until the end – During the planning phases of a project, it’s critical to get approval from the necessary people and teams. This will help prevent critical project changes in the middle of the implementation and ensure a smooth process.
  • Get everyone’s feedback when creating services – Consulting with all departments within your business may seem time consuming, but it helps provide a holistic view of project needs. This includes all possible scenarios, departmental nuances, security concerns and more.
  • Assign a single catalog owner – When there are many departments and project players involved, there must be a single (department or individual) owner of the service catalog. The owner can help coordinate services, update and improve workflows, and streamline efforts to avoid duplication. A single owner can also ensure policies and communication.

During the implementation phase, there are four pitfalls that are often overlooked:

  • Offer the most critical service options – It’s easy to overwhelm customers with too many service options. Using your data, examine the top service needs and focus on these options.
  • Update and correct bad data – During the project, your team is likely to uncover corrupted and outdated data. Use this opportunity to correct and update corrupt data to ensure a smooth customer experience.
  • Don’t automate bad processes – Similarly to bad data, this is your opportunity to find and remove processes that don’t provide any value. For one client, discovering and correcting processes eliminated 4,000 instances of re-entering data on a monthly basis.
  • Keep the customer experience at the forefront – While data and functionality are important, it’s equally important to ensure users can quickly and easily navigate the service catalog. Continually get customer feedback to improve and expand the platform in all areas of the business.

PMG typically provides administrative training with new product implementations, and employs a knowledge transfer and “train the trainer” approach to foster client expertise and ownership. PMG also offers modular web-based training courses, as well as traditional training classes held at PMG facilities.

“Unlike most software companies in our industry, we’ve structured a personalized client relationship model so our customers’ first point of contact during the implementation phase is their same point of contact beyond. Our team of expert process consultants ensures that we set up each customer for long-term success,” said Joe LeCompte, principal at PMG. “Deploying catalogs within numerous Global 2000 enterprises, we’ve established a track record for excellence.”

View the complete list of tips on the on-demand webinar, “How NOT to Implement a Service Catalog – Lessons Learned” at: http://ow.ly/KylQD.

About PMG
A significant number of the Global 2000 rely on PMG to deploy enterprise service catalog and business process automation software that streamlines operations, reduces costs and improves efficiency. Our solutions transcend traditional IT service management boundaries giving business and IT professionals a smarter way to automate business processes ranging from IT financial management to identity management, employee onboarding and cloud provisioning. As a result, our clients handle shared services requests faster with fewer manual processes and less reliance on staff intervention. For more information, please visit pmg.net.

PMG.net and PMG Enterprise Service Catalog are registered trademarks or trademarks of PMG.net.  All other trademarks, brand names, or product names listed above belong to their respective holders.

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PMG Webinar Examines Six Things to Do Before Launching a Service Catalog

PMG Webinar Examines Six Things to Do Before  Launching a Service Catalog

WHO
With more than a decade of experience successfully implementing service catalogs, Tripp Solomon, manager of Professional Services at PMG, will share his insight and best practices for launching a service catalog within an enterprise.

WHAT
Join PMG for a 30-minute webinar where you will learn:
•    Six key actions to complete before you launch your service catalog implementation
•    The importance of creating a project charter
•    How to choose a service catalog that’s right for your business drivers
•    A strategy to determine the initial services to put into your catalog

Q&A will be available at the end of the session.

WHEN
Wednesday, Feb. 4, 2015
1:00 – 1:30 p.m. ET

WHERE
Register now to attend this webinar. To learn more about other recent PMG webinars, click here.

Attendees will receive free access to Gartner’s Critical Capabilities Report on service catalogs.

CONTACT
Erica England, media contact
eengland@arketi.com
(404) 929-0091, ext. 209

Enterprise Service Catalog and Business Process Automation Provider PMG Announces Strong 2014 Company Performance

Enterprise Service Catalog and Business Process Automation Provider PMG Announces Strong 2014 Company Performance
New Global Business Wins, Innovative Feature Developments and Industry Recognition from Gartner Top Off a Successful Year

ATLANTA – January 20, 2014 – PMG, the smart choice for enterprise service catalog and business process automation software, announced exceptional gains in customer growth, product development, and industry recognition in 2014. The company’s strong momentum continues into 2015 with sales increasing as its solution expands further into business process automation.

PMG attributes its strong 2014 performance to several client wins among organizations ranked in the Global 2000. One new customer, a global security and aerospace company, chose PMG Enterprise Service Catalog (ESC) to better distribute administration and IT financial management. Another customer, a leading global food company, selected PMG to help overcome forecasting challenges and provide automated business process management. Most recently, a leading worldwide beverage company chose PMG to manage cloud infrastructure for global marketing campaigns.

PMG also launched an upgraded version of the ESC in 2014, which offered improved integrations and new features like the Service Build Accelerator (SBA). With the SBA, administration of service catalogs extends beyond solely IT personnel, as it’s the first solution that truly requires no coding to use. This new feature eliminates training costs and helps makes services in the catalog easy to create and maintain.

While PMG’s product innovation boosted customer acquisition, it also garnered recognition from industry experts like Gartner, Inc. For the second consecutive time, Gartner ranked the PMG ESC first in the Gartner Critical Capabilities in IT Service Catalog report. PMG took top honors in all categories and receives the highest score of all vendors reviewed. Additionally, PMG received a Silver Stevie® Award in the “New Product or Service of the Year, Software” category from the 12th Annual American Business Awards. Similarly, the Public Relations Society of America honored PMG with a Phoenix Award for the company’s groundbreaking industry research on catalog sprawl and IT automation among the Global 2000.

“Across the board PMG continues to flourish. All that we’ve accomplished in 2014 was driven by tremendous customer feedback, an ingenious staff, and our desire to be at the forefront of IT enterprise technology,” said Joe LeCompte, principal at PMG. “Going into 2015, we anticipate continued growth, particularly in the areas of business process automation, and have increased our staff by nearly 30 percent to ensure we deploy even better ways to streamline operations, reduce costs and improve efficiency for our customers.”

To learn more about PMG, or schedule a brief demonstration of their Enterprise Service Catalog, visit www.pmg.net/service-catalog-demo/.

About PMG
A significant number of the Global 2000 rely on PMG to deploy enterprise service catalog and business process automation software that streamlines operations, reduces costs and improves efficiency. Our solutions transcend traditional IT service management boundaries giving business and IT professionals a smarter way to automate business processes ranging from IT financial management to identity management, employee onboarding and cloud provisioning. As a result, our clients handle shared services requests faster with fewer manual processes and less reliance on staff intervention. For more information, please visit pmg.net.

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PMG Introduces First True “No Code” Solution for Service Catalogs

PMG Introduces First True “No Code” Solution for Service Catalogs
New Functionality Improves Usability, Saves Time and Money across the Enterprise
    
Atlanta – January 7, 2014 – PMG, the smart choice for business process automation software, recently introduced the Service Build Accelerator (SBA) to its Enterprise Service Catalog offering. With the SBA, administration of service catalogs extends beyond solely IT personnel, as it’s the first solution that truly requires no coding to use. Ultimately the SBA’s flexibility puts the power of managing a service catalog in the hands of the business user. Not only does the new functionality cut costs and save time by requiring no training, but it also integrates seamlessly with existing systems and aides in automating processes.

The SBA was designed with all business users in mind so that IT and other services—like provisioning office equipment, cell phones, and marketing collateral—can easily be initiated and managed in the service catalog by any department within an organization. The SBA’s intuitive interface includes WYSIWYG functionality, which makes adding, editing, and implementing services quick and effortless. For example, when creating a service within the SBA, the user simply answers a series of quick questions, outlining the service they want to create. The SBA then leverages business process automation, initiating a workflow behind the scenes to automatically fulfill the service when requested. No prior knowledge of html code, file or data types is necessary.

As a result of a more streamlined approach to service requests, IT now has more time to focus on high-value objectives, and non-IT users can spend less time engaging in extensive knowledge transfers to manage their department needs. As business users begin to update and maintain the service catalog more frequently, the catalog remains relevant, which keeps employees engaged. This means that shadow IT—a significant challenge for companies— begins to decline.

“We want organizations to understand how business process automation technology, like service catalogs, can transform entire organizations for the better,” said Joe LeCompte, principal at PMG. “The Service Build Accelerator serves to do that as it empowers users across the enterprise to get the needs of their department fulfilled without manual processes, or IT staff intervention. While other platforms claim to be codeless, this truly is the first solution that’s created in a language everyone can understand.”

PMG customers can now leverage the SBA, as it is currently included in the PMG Enterprise Service Catalog platform. To schedule a brief demonstration of the SBA with a member of the PMG team, visit www.pmg.net/service-build-accelerator/.
    
About PMG
A significant number of the Global 2000 rely on PMG to deploy enterprise service catalog and business process automation software that streamlines operations, reduces costs and improves efficiency. Our solutions transcend traditional IT service management boundaries giving business and IT professionals a smarter way to automate business processes ranging from IT financial management to identity management, employee onboarding and cloud provisioning. As a result, our clients handle shared services requests faster with fewer manual processes and less reliance on staff intervention. For more information, please visit pmg.net.

Media Contact:
Erica England
Arketi Group
(404) 929-0091, ext. 209
eengland@arketi.com

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PMG Webinar Discusses CIOs & Automation: Fact vs Fiction

PMG Webinar Discusses CIOs & Automation: Fact vs Fiction
Key research findings show automation can help IT lead bigger initiatives

WHO
PMG’s director of product solutions, Cesar Fernandez, will share findings from the 2014 PMG IT Automation Survey in a webinar session titled, “CIOs & Automation: Fact vs Fiction.”

WHAT
PMG’s research into IT Automation uncovered that executives are bullish on their ability to drive business benefits through the automation of business processes. So why aren’t more CIOs leading the charge to automate? Speed demands are stressing IT’s abilities and resources, putting important business benefits at risk.

Find out what’s really going on behind the scenes as PMG answers:  
•    What roadblocks need to be tackled?
•    Do business leaders understand IT’s goals?
•    Is IT aligned with the rest of the business?
•    What are the major objections to automation?
•    What does the future of automation really look like?

Join PMG to learn the facts and fiction of automation. You’ll learn how to overcome the objections to automation by getting started with simple projects that lead to big wins, which will lead to bigger initiatives with huge wins.

WHEN
Wednesday, Nov. 12, 2014
1:00 – 1:30 p.m. ET

WHERE
Register now to attend this webinar. To learn more about other recent PMG webinars, click here.

CONTACT 
Erica England, media contact
eengland@arketi.com
(404) 929-0091, ext. 209

About PMG
A significant number of the Global 2000 rely on PMG to deploy enterprise service catalog and business process automation software that streamlines operations, reduces costs and improves efficiency. Our solutions transcend traditional IT service management boundaries giving business and IT professionals a smarter way to automate business processes ranging from IT financial management to identity management, employee onboarding and cloud provisioning. As a result, our clients handle shared services requests faster with fewer manual processes and less reliance on staff intervention. For more information, please visit pmg.net.

PMG Webinar Examines Three Successful Extensions With a Service Automation Platform

PMG Webinar Examines Three Successful Extensions With a Service Automation Platform

WHO
Nick Miklowski and Russell Miller, executives at PMG, will examine how three Global 2000 companies successfully extended their service catalogs as an enterprise platform.

WHAT
The service catalog is no longer just for IT self-service. Smart IT organizations now leverage their investment enterprise-wide. The service catalog is now being utilized as a service automation platform, driving business efficiencies by creating business process automation.

Join PMG to learn how three global organizations successfully extended their service catalogs as an enterprise platform to handle tasks such as data center management, employee lifecycle management and product lifecycle management.

In this webinar, you will discover:
•    How business efficiencies are created with a service automation platform
•    The roadblocks to automation
•    How 3 PMG customers successfully leveraged their catalog for business process management

Q&A will be available at the end of the session.

WHEN
Thursday, Oct. 23, 2014
1:00 – 1:30 p.m. ET

WHERE
Register now to attend this webinar. To learn more about other recent PMG webinars, click here.

CONTACT 
Mary Rose Macaranas, media contact
mrmacaranas@arketi.com
(404) 929-0091, ext. 213

About PMG
A significant number of the Global 2000 rely on PMG to deploy enterprise service catalog and business process automation software that streamlines operations, reduces costs and improves efficiency. Our solutions transcend traditional IT service management boundaries giving business and IT professionals a smarter way to automate business processes ranging from IT financial management to identity management, employee onboarding and cloud provisioning. As a result, our clients handle shared services requests faster with fewer manual processes and less reliance on staff intervention. For more information, please visit pmg.net.

PMG Unveils Version 7.7 of Enterprise Service Catalog at FUSION 14

PMG Unveils Version 7.7 of Enterprise Service Catalog at FUSION 14

WHAT
PMG will unveil the latest updates in version 7.7 of the PMG Enterprise Service Catalog (ESC) at Fusion, a premiere global service management conference. New features include improved integration in a single customer facing application to streamline applications and a new design to extend business process automation across the enterprise to increase efficiency and productivity.

PMG ESC is an award-winning solution and is consistently ranked the top IT Service Catalog on the market by leading industry analysts. Key features include the following:

  • Search Provider Framework - Enables integration and data transfer from applications such as ITSM suites, SharePoint, SAP and other enterprise applications.
  • Data Provider Framework - Integrates applications to share common data on forms, workflows and reports.
  • Theme Administrator - Sits above ESC’s powerful integration to enable customized design of the service catalog for a greatly enhanced user experience.

WHEN
October 19-22, 2014

WHERE
Gaylord National Resort & Convention Center
201 Waterfront Street
National Harbor, MD 20745

To learn more about the PMG Enterprise Service Catalog Suite, visit PMG at booth #427.

Contact:  
Mary Rose Macaranas
404-929-0091 ext. 213
mrmacaranas@arketi.com  

About FUSION 14  
FUSION 14 is a collaborated event by itSMF USA and HDI after both organizations previously hosted separate service management conferences during the fall. itSMF USA, a nonprofit membership organization dedicated to the advancement of service management good practices by professional and academic practitioners, researchers, and leaders, partnered with HDI, a global association for IT service and technical support professionals and the premier certification body for the services support industry, to produce FUSION 14.

About PMG
A significant number of the Global 2000 relies on PMG to deploy enterprise service catalog and business process automation software that streamlines operations, reduces costs and improves efficiency. Our solutions transcend traditional IT service management boundaries giving business and IT professionals a smarter way to automate business processes ranging from IT financial management to identity management, employee onboarding and cloud provisioning. As a result, our clients handle shared services faster with fewer manual processes and less reliance on staff intervention. For more information, please visit pmg.net.

PMG to Sponsor Hole at “Tee It Up 4 TechBridge” Golf Tournament

PMG to Sponsor Hole at “Tee It Up 4 TechBridge” Golf Tournament
Sponsorship helps TechBridge provide nonprofit organizations with technology expertise

Atlanta – October 16, 2014 – PMG, a provider of enterprise service catalog and business process automation software, is sponsoring a hole at “Tee It Up 4 TechBridge” to support a local nonprofit and the technology enablement of other nonprofit organizations. The charity event will be held on Monday, Oct. 20, 2014 at TPC Sugarloaf in Duluth.

“There are amazing nonprofits that could really benefit from the technology insights and services that TechBridge provides, so we’re happy to support such a cause,” said Joe LeCompte, principal at PMG. “We’re looking forward to participating in this year’s tournament and are glad to know that our sponsorship and participation helps provide the necessary tech support that nonprofit organizations need.”

Top Atlanta IT leaders will participate from companies including Cox, The Home Depot, Turner Broadcasting, SunTrust, The Coca-Cola Company, Georgia Pacific, GE Power & Water, NCR and AT&T to name a few.

The Atlanta chapter of the Society for Information Management (www.simatlanta.org) and Georgia CIO Leadership Association (www.georgiacio.org) will host the annual charity golf event. The event includes light breakfast, networking and a brief keynote in the morning. The tournament begins at 11:45 a.m. with a shotgun start scramble format and closes with a cocktail reception and awards at 5 p.m.

For more information about the tournament, contact Mark Farbman at Farbmanm@bellsouth.net.

About PMG
A significant number of the Global 2000 rely on PMG to deploy enterprise service catalog and business process automation software that streamlines operations, reduces costs and improves efficiency. Our solutions transcend traditional IT service management boundaries giving business and IT professionals a smarter way to automate business processes ranging from IT financial management to identity management, employee onboarding and cloud provisioning. As a result, our clients handle shared services requests faster with fewer manual processes and less reliance on staff intervention. For more information, please visit pmg.net.

Automation is Vital to Drive Business Value Say IT Leaders According to PMG IT Automation Study

Automation is Vital to Drive Business Value Say IT Leaders According to PMG IT Automation Study
Survey finds that while automation enhances customer experiences, increases productivity, speed demands are stressing IT’s abilities and resources, putting business benefits at risk

Atlanta – October 14, 2014 – IT executives are bullish on their ability to drive business benefits through the automation of business processes according to the 2014 PMG IT Automation Survey of 304 North American corporate IT professionals.

Amid increasingly strained corporate IT departments, the successful use of enterprise automation is believed to be one way to help organizations meet business objectives. That is if IT can overcome the roadblock of disparate systems and shadow IT efforts to automation.

Nearly all IT professionals responding (98 percent) say the automation of business processes is vital to driving business benefits in today’s corporate environment. In fact, many respondents report automation is already helping them meet business objectives related to enhancing the customer experience (61 percent), increasing productivity gains (59 percent), sharing knowledge (52 percent) and delivering new products (46 percent).

“Moving the automation of business process from IT departments and the often lofty vision created by consultants to everyday acceptance and use within companies is starting to become a reality,” said Joe LeCompte, principal at PMG. “Today 87 percent of IT departments are saying they are aligned with their organizations’ business goals. Combine that with the increased availability of drag-and-drop business process management and control tools, the outlook for true enterprise automation is very bright.”

How bright? When asked to predict the major trends in the automation of business processes, IT executives say:
•    Automation will change the way virtual and cloud environments are managed (82 percent),
•    Self-service automation will serve the entire organization (73 percent),
•    Automation will reduce the cost of IT operations (68 percent), and
•    Automation will automate big data and data integration (65 percent).

While the majority of IT pros are confident (61 percent) in their department’s ability to provide automation solutions, nearly four out of five (78 percent) report the speed demands placed on IT department today “leave little time to be more than order takers,” “are stressing IT’s abilities and resources” and “are putting business benefits at risk.”

It is clear there is some work to do to get many organizations ready for true business process automation. When asked to name roadblocks to IT automation within the enterprise, those topping the list included:
•    My organization does not have a holistic approach, and ad hoc automation done in silos creates points of incompatibility (59 percent),
•    My organization does not have mature business processes to automate (49 percent), and
•    Business owners are creating their own automated solutions with non-standard or incorrect tools (48 percent).

“Shadow IT is also an issue for businesses looking to automate,” says LeCompte, “with IT leaders saying that 44 percent of the time business departments deploy automation solutions without IT’s knowledge. This is an issue IT needs to take the lead on curbing.”

The survey found today the majority of business leaders, 54 percent, bring IT into the planning and deployment process. LeCompte says that’s good, but not good enough. Additionally after more than a decade of preaching the strategic importance of IT, only 45 percent of business leaders are viewed by IT executives as knowing how to use technology to improve operations and gain a competitive advantage.

On the lighter side – and perhaps a sign of the demands being put on IT departments – 52 percent of the IT pros surveyed said they most often eat lunch at their desk. Among the group of the techno-elite, only 7 percent have used much hyped virtual currency bitcoin.

Finally, the tech buzzword IT executives would like to put to rest is Big Data (33 percent) and [anything] as a Service (29 percent).

For in-depth survey findings from the 2014 PMG IT Automation Survey, visit http://www.pmg.net/?p=7520.

About the 2014 PMG IT Automation Survey
PMG commissioned a blind survey of North American IT professionals in September of 2014. Respondents to the online survey included a total of 304 IT leaders. Of that group, 53 percent were in IT management (managers, supervisors, directors, etc.), and 15 percent were senior IT executives (CIO, CTO, vice president, etc.). Company size ranged from less than $200 million in revenue to more than $3 billion, with 45 percent having more than $1 billion in annual sales, 45 percent having more than 5,001 employees, and 57 percent having IT departments with 51 or more employees. Industries represented included computer technology, consulting, finance/accounting, healthcare and manufacturing.

About PMG
A significant number of the Global 2000 rely on PMG to deploy enterprise service catalog and business process automation software that streamlines operations, reduces costs and improves efficiency. Our solutions transcend traditional IT service management boundaries giving business and IT professionals a smarter way to automate business processes ranging from IT financial management to identity management, employee onboarding and cloud provisioning. As a result, our clients handle shared services requests faster with fewer manual processes and less reliance on staff intervention. For more information, please visit pmg.net.

PMG Honored as Silver Stevie Award Winner in 2014 American Business Awards

PMG Honored as Silver Stevie Award Winner in 2014 American Business Awards
Winners in Tech & New Product Awards Ceremony Announced in San Francisco

ATLANTA – Oct. 7, 2014 – PMG, a provider of enterprise service catalog and business process automation software, was presented with a Silver Stevie® Award as a first-time winner in The 12th Annual American Business Awards (ABA). PMG’s Enterprise Service Catalog (ESC) was recognized in the “New Product or Service of the Year, Software” category.

“We are honored to be recognized by The Stevie Awards for our innovative technology, which provides organizations a smarter way to automate business processes across the entire enterprise,” said Joe LeCompte, principal of PMG. “By enabling organizations to extend the service catalog beyond IT, they achieve previously undiscovered efficiencies that eliminate employee frustration while reducing costs. We are excited to join the ranks of the most pioneering organizations that continually raise the bar of excellence in product development.”

PMG ESC provides powerful business process automation through a centralized, unified catalog of services across the enterprise. Through an intuitive interface, end users are able to easily and quickly request services, check their status and stay informed on corporate policies and requirements regarding those services—all from one solution. PMG ESC makes it easy to collaborate on agreements, budgets, and priorities to support actionable SLA's—all resulting in smarter business decisions.

The American Business Awards are the nation’s premier business awards program. All organizations operating in the U.S.A. are eligible to submit nominations – public and private, for-profit and non-profit, large and small.

Stevie Award winners were selected by more than 240 executives nationwide who participated in the judging process.

“We’re delighted to recognize so many innovative companies, new products, technical achievements, and technology executives this year,” said Michael Gallagher, president and founder of the Stevie Awards.  “We congratulate all of the Stevie Award winners, and thank them for the inspiration their achievements have stimulated.”

Details about The American Business Awards and the lists of Stevie Award winners who were announced on September 12 are available at www.StevieAwards.com/ABA.  

About PMG
A significant number of the Global 2000 rely on PMG to deploy enterprise service catalog and business process automation software that streamlines operations, reduces costs and improves efficiency. Our award-winning solutions transcend traditional IT service management boundaries giving business and IT professionals a smarter way to automate business processes ranging from IT financial management to identity management, employee onboarding and cloud provisioning. As a result, our clients handle shared services requests faster with fewer manual processes and less reliance on staff intervention. For more information, please visit pmg.net.

About the Stevie Awards
Stevie Awards are conferred in six programs: The American Business Awards, the German Stevie Awards, The International Business Awards, the Stevie Awards for Women in Business, the Stevie Awards for Sales & Customer Service, and the Asia-Pacific Stevie Awards. Honoring organizations of all types and sizes and the people behind them, the Stevies recognize outstanding performances in the workplace worldwide.  Learn more about the Stevie Awards at www.StevieAwards.com.

###

PMG Demos Enterprise Service Catalog with Improved Integration, Design at Gartner Symposium

PMG Demos Enterprise Service Catalog with Improved Integration, Design at Gartner Symposium
New version drives business process automation across the enterprise with deep integration in a single customer facing application

ATLANTA – Oct. 2, 2014 – PMG, the smart choice for enterprise service catalog and business process automation software, today launched version 7.7 of its Enterprise Service Catalog (ESC).   

PMG continues to provide a single enterprise platform by successfully extending its service catalog to manage business processes such as data center management, employee lifecycle management and product lifecycle management. Consistently enhancing and driving integration into both new applications and legacy systems, PMG is the premier customer facing application to drive enterprise efficiencies.

PMG Enterprise Service Catalog version 7.7 will be featured at the Gartner Symposium and ITxpo 2014, Oct. 6-9, in Orlando. Visit PMG in booth #1148 to hear how PMG is working with Global 2000 companies to deploy enterprise service catalog and business process automation software or contact PMG at info@pmg.net to schedule a private tour of ESC. During the symposium, PMG will present a session titled, “The Service Catalog, Enterprise-Wide: Successes of the Global 2000,” which highlights customer successes and examines how global companies are utilizing service catalogs across the enterprise.

“We continue to develop enhancements and deep integration of ESC in order to leverage its power in all areas of the organization,” said Joe LeCompte, principal of PMG. “The service catalog is no longer just for IT self-service—smart organizations now utilize its business process automation technology to drive the enterprise.”

Available Nov. 1, the latest version of ESC offers a number of features key for true enterprise acceptance. These include the following:

Search Provider Framework enables integration and data transfer from applications such as ITSM suites, SharePoint, SAP and other enterprise applications. Unlike other solutions that are typically part of an ITSM suite, the Search Provider Framework creates a single search interface across multiple knowledge bases for more robust search capabilities throughout the enterprise. Search capability now reaches past services listed in the catalog to include content management found throughout the entire business process. Users can search the catalog, any knowledge base or messenger application within the system for optimal results. Additionally, results can be displayed in any format desired for an optimal user experience.

Data Provider Framework integrates applications to share common data on forms, workflows and reports. Driving further enhancements, PMG now provides Dynamic Questions and Answers, where ESC dynamically renders actionable service forms of services defined in other systems. This continues to drive the concept of a ‘single pane of glass,’ providing for the consolidation of multiple customer facing catalogs into a single portal.

Theme Administrator sits above ESC’s powerful integration to enable customized design of the service catalog for a greatly enhanced user experience. Version 7.7 offers additional widgets to support design needs without the need for coding. This ensures that the catalog is a modern and professional tool with which end users are familiar and comfortable.

PMG ESC is consistently ranked the top IT Service Catalog on the market by leading industry analysts. To learn more about the PMG Enterprise Service Catalog, visit http://www.pmg.net/enterpriseservicecatalog.  

To view a social media version of this release, visit http://pitch.pe/YNlB1C.

About PMG
A significant number of the Global 2000 relies on PMG to deploy enterprise service catalog and business process automation software that streamlines operations, reduces costs and improves efficiency. Our solutions transcend traditional IT service management boundaries giving business and IT professionals a smarter way to automate business processes ranging from IT financial management to identity management, employee onboarding and cloud provisioning. As a result, our clients handle shared services faster with fewer manual processes and less reliance on staff intervention. For more information, please visit pmg.net.

###

 

PMG Webinar Defines How to Ensure Your Service Catalog is Built for Change

PMG Webinar Defines How to Ensure Your Service Catalog is Built for Change

WHO:

Russell Miller, sales executive at PMG, will lead this webinar exploring the question, “Is your service catalog built for change?”

WHAT:
Change is inevitable. And when it’s about change within an organization, IT has to be adaptive, flexible and fast. It’s called “The New Speed of IT” – where IT must quickly change to meet the needs of evolving business practices. Maybe it’s to support a new contractor outsourcing initiative. Maybe it’s a directive to provision all services in the cloud. Or it could be to support new integrated business processes throughout the enterprise.

In order to meet the demand, you need to have a service catalog that is built for change-- not bogged down with massive coding requirements and siloed departments. You need a low-code, service-oriented-architecture platform to integrate the business and support changes-- in days, rather than weeks.

Join PMG for this webinar and learn how a flexible, adaptable service catalog can support:

  • Organizational Changes
  • Management of Service Offerings
  • Adaptive Ordering
  • Real-Time Costing
  • Dynamic Reporting
WHEN:

Thursday, Aug. 21, 2014
1:00 – 1:30 p.m. ET

WHERE:

Register now to attend this webinar. To learn more about other recent PMG webinars, click here.

About PMG
More than 20 percent of the Global 100 relies on PMG to deploy enterprise service catalog and business process automation software that streamlines operations, reduces costs and improves efficiency. Our solutions transcend traditional IT service management boundaries giving business and IT professionals a smarter way to automate business processes ranging from IT financial management to identity management, employee onboarding and cloud provisioning. As a result, our clients handle shared services requests faster with fewer manual processes and less reliance on staff intervention. For more information, please visit pmg.net.

PMG Lends a Hand on Atlanta BeltLine Partnership

PMG Lends a Hand on Atlanta BeltLine Partnership
Team helps develop local trail through Adopt-the-Atlanta BeltLine program

Atlanta, GA – June 23, 2014 – PMG recently spent the day participating in the Adopt-the-Atlanta BeltLine program on the east side trail at Inman Park and the Historic Fourth Ward Park. Earlier this year, PMG donated $10,000 to the Atlanta Beltline Partnership and have committed to a total of six days of service in 2014 to help clean, develop and maintain the Atlanta BeltLine.

On the team’s first service day, 50 employees worked with Trees Atlanta and assisted with digging, pulling weeds and cleaning overgrown areas. The team also planted wildflower bulbs which were selected for their hardy nature.

“PMG’s service culture encourages employees to give back to our community,” said Joe LeCompte, principal of PMG. “We selected the BeltLine program as our 2014 community service project as we believe improving transit options is critical in making Atlanta a better place for all residents, including nearly half of our employees. In addition to being a great team building exercise, our service day at the BeltLine helped us strengthen our bonds as an organization through teamwork.”

The Atlanta BeltLine will bring together 45 in town neighborhoods and link them to the entire metropolitan Atlanta region through a collection of transit offerings. It utilizes an existing 22-mile historic rail corridor that encircles the city of Atlanta as its foundation. The pedestrian friendly rail transit includes 33 miles of trails for runners and bikers. Other project highlights include 1,300 acres of parks, 1,100 acres of brownfields remediated, 5,600 units of affordable housing, public art and historic preservation.

To view action shots from PMG’s community service day and a social media version of this release, please visit: http://pitch.pe/1kmiyXH.

About PMG
More than 20 percent of the Global 100 relies on PMG to deploy enterprise service catalog and business process automation software that streamlines operations, reduces costs and improves efficiency. Our solutions transcend traditional IT service management boundaries giving business and IT professionals a smarter way to automate business processes ranging from IT financial management to identity management, employee onboarding and cloud provisioning. As a result, our clients handle shared services requests faster with fewer manual processes and less reliance on staff intervention. For more information, please visit pmg.net.

Analog Devices, Inc. to Speak at Gartner Infrastructure & Operations Management Summit

Analog Devices, Inc. to Speak at Gartner Infrastructure & Operations Management Summit
CIO shares key points of global success by leveraging a service catalog

WHO:

Peter Forte, CIO of Analog Devices, Inc. (NASDAQ: ADI), the world leader in high performance signal processing, will be speaking at the 2014 Gartner Infrastructure & Operations Management (IOM) Summit.

WHAT:

Forte's session, "A CIO Case Study from Analog Devices, Inc.: Increasing Customer Satisfaction by Optimizing Service Delivery" will be held on Tuesday, June 10 at 9:15 a.m.

This session will examine the IS team's strategic initiative to deliver more value, efficiently deliver basic operating tasks and increase focus on value-added services. By leveraging a service catalog as a platform for service request management and delivery of hardware and software, ADI found a way to better focus on their customer, reduce frustration and streamline service request fulfillment.

For more information about this and other sessions at the 2014 Gartner IOM Summit, visit http://www.gartner.com/technology/summits/na/it-operations/agenda/session-solution-provider.jsp.

WHEN:

The 2014 Gartner IOM Summit will be held June 9-11, 2014.
Forte's sessions will be on June 10, 2014 at 9:15 a.m. in Osceola B.

WHERE:

Gaylord Palms Resort and Convention Center
6000 W Osceola Parkway
Kissimmee, FL 34746

To learn more about the service catalog suite, visit PMG at booth #505.

About Gartner IT Infrastructure & Operations Management Summit
The Gartner IT Infrastructure & Operations Management Summit 2014 is a total immersion in newly released Gartner research, expert strategic & tactical advice. This summit will help I&O leaders apply authoritative thinking, leading-edge strategies and best practices to their enterprise I&O planning and initiatives. In 2.5 intensive days of research-focused sessions, analyst predictions and peer-to-peer interaction, businesses will acquire the strategic insight and actionable next steps needed for I&O transformation and success in leadership roles. For more information, visit http://www.gartner.com/technology/summits/na/it-operations/.

About PMG
More than 20 percent of the Global 100 relies on PMG to deploy enterprise service catalog and business process automation software that streamlines operations, reduces costs and improves efficiency. Our solutions transcend traditional IT service management boundaries giving business and IT professionals a smarter way to automate business processes ranging from IT financial management to identity management, employee onboarding and cloud provisioning. As a result, our clients handle shared services requests faster with fewer manual processes and less reliance on staff intervention. For more information, please visit pmg.net.

PMG Named a Finalist in 2014 American Business Awards

PMG Named a Finalist in 2014 American Business Awards
PMG Service Catalog Suite earns distinction as a new product/service of the year finalist in 12th annual Stevie® Awards

Atlanta, GA – May 19, 2014 – PMG, was named a finalist in The 2014 American Business Awards in the new product or service of the year for software category for its PMG Service Catalog Suite. 

The American Business Awards are the nation's premier business awards program. The American Business Awards will be presented at two awards events: the ABA's traditional banquet on Friday, June 13 in Chicago and the new product & technology awards event on Friday, September 12 in San Francisco.

More than 3,300 nominations from organizations of all sizes and in virtually every industry were submitted this year for consideration in a wide range of categories, including Most Innovative Company of the Year, Management Team of the Year, Best New Product or Service of the Year, Corporate Social Responsibility Program of the Year, and Executive of the Year, among others.  PMG is nominated in the new product or service of the year category for software.

PMG, the smart choice for enterprise service catalog and business process automation software, was recently recognized with top ratings and the highest overall score in Gartner's 2014 Critical Capabilities for IT Service Catalog report. The service catalog suite was also recognized in Forrester Research's "Master The Service Catalog Solution Landscape In 2013" report where it met criteria in all three maturity categories.

"This national recognition would not be possible without the success and feedback of our loyal customers who validate our leadership among enterprise service catalog solutions," said Joe LeCompte, principal of PMG. "We are honored to be recognized among the top innovators and congratulate all fellow finalists."

Finalists were chosen by more than 150 business professionals nationwide during preliminary judging in April and May.  More than 150 members of several specialized judging committees will determine Stevie Award placements from among the Finalists during final judging, to take place May 13-22.

"The final judges have a difficult task ahead of them, to rank the finalists, because there are so many great nominations this year," said Stevie Awards president and founder Michael Gallagher.

Details about The American Business Awards and the list of Finalists in all categories are available at www.StevieAwards.com/ABA.  To see the full list of finalists, visit http://www.stevieawards.com/pubs/awards/403_2941_24921.cfm.

About PMG
More than 20 percent of the Global 100 relies on PMG to deploy enterprise service catalog and business process automation software that streamlines operations, reduces costs and improves efficiency. Our solutions transcend traditional IT service management boundaries giving business and IT professionals a smarter way to automate business processes ranging from IT financial management to identity management, employee onboarding and cloud provisioning. As a result, our clients handle shared services requests faster with fewer manual processes and less reliance on staff intervention. For more information, please visit pmg.net.

PMG Principal Discusses Service Catalog Excellence at the 2014 HDI Conference and Expo

PMG Principal Discusses Service Catalog Excellence at the 2014 HDI Conference and Expo

WHO:

Joe LeCompte, principal for PMG, will present three sessions at the 2014 HDI Conference and Expo.

WHAT:

The first session in the service management track titled, "Enterprise Service Catalog: The Key to Cloud Success" will discuss practical steps to cloud success. The session will examine how top performing companies leverage the use of an Enterprise Service Catalog to deliver five critical cloud requirements:

  • "Single-Pane-of-Glass" user self-service
  • Role-driven service views described in business terms
  • Automated fulfillment and provisioning workflow across any provider, brokerage, or technology
  • Full integration with other enterprise systems
  • Mature financial management for billing and chargeback

Joe will present two sessions in the executive view track entitled, "Pushing the Envelope: More Than a Service Catalog (Part I)" and "Pushing the Envelope: Customer Success with the Enterprise Service Catalog (Part II)."

Service Catalogs aren't just for IT self-service anymore, and smart IT organizations are now leveraging their investment to other areas of the company. Joe will demonstrate how to spearhead moving a Service Catalog beyond IT and gain enterprise adoption as well as benefits such as handling data center management, employee onboarding and access provisioning. Customer success stories will also be shared.

WHEN:

Enterprise Service Catalog: The Key to Cloud Success – Session 603
Thursday, April 3, 2014
2:45 - 3:45 p.m. ET

Pushing the Envelope: More Than a Service Catalog (Part I) – Session 701
Friday, April 4, 2014
9:00 - 10:00 a.m. ET

Pushing the Envelope: Customer Success with the Enterprise Service Catalog (Part II) – Session 801
Friday, April 4, 2014
10:15 - 11:15 a.m. ET

WHERE:

HDI Conference & Expo
Gaylord Palms Resort and Convention Center
6000 West Osceola Parkway
Kissimmee, FL 34746
PMG Booth #305

About PMG
More than 20 percent of the Global 100 relies on PMG to deploy enterprise service catalog and business process automation software that streamlines operations, reduces costs and improves efficiency. Our solutions transcend traditional IT service management boundaries giving business and IT professionals a smarter way to automate business processes ranging from IT financial management to identity management, employee onboarding and cloud provisioning. As a result, our clients handle shared services requests faster with fewer manual processes and less reliance on staff intervention. For more information, please visit pmg.net.

PMG Service Catalog Suite Recognized in Gartner’s Critical Capabilities for IT Service Catalog Tools Report

PMG Service Catalog Suite Recognized in Gartner's Critical Capabilities for IT Service Catalog Tools Report
Evaluation based on Strategy, Support, Execution and Investment

Atlanta, GA – March 21, 2014 – PMG, the smart choice for enterprise service catalog and business process automation software, saw overall ratings for its Service Catalog Suite (SCS) v. 7.4 increase in Gartner's recently released 2014 "Critical Capabilities for IT Service Catalog" report, receiving a rating of "Good" for Product Viability, the highest rating given in the report. 

Out of a total possible Critical Capability score of 45, PMG's SCS received a 37, the highest overall score achieved in the report. It also received the highest score possible for integration to cloud provisioning. PMG's Use Case scores were also the highest in the report, with increases in the following categories: overall, IT service catalog administrator, IT service catalog user, cloud catalog, and IT leadership. Product scores also improved up to one full point in the following areas: integration to cloud provisioning, service level expectations and performance norms, cost of service requests, and integration to other data sources & fulfillment tools.

"We believe our continued recognition by Gartner, as well as the tremendous success of our customers validates that PMG is a leader of enterprise service catalog solutions," said Joe LeCompte, principal of PMG. "We credit our customers' feedback and our team's dedication to delivering the best solutions possible."

PMG's Cloud Accelerator (http://www.pmg.net/solutions/cloud/accelerator), which enables data center administrators and end users to easily request and manage virtual infrastructure in the cloud, contributed to high marks in the area of cloud provisioning, with the categories of integration to cloud provisioning earning a top score of 5 and cloud catalog use cases scoring a 4.5.

PMG SCS's new theme and branding capabilities enable customization of the service catalog for a greatly enhanced user experience. According to the report, "user portals built using SCS's theme and design wizards are modern and professional looking, resembling commercial websites with which end users will be familiar and comfortable."

With prebuilt integration adapters, SCS is system agnostic and integrates with existing systems through a single pane of glass. PMG's SCS can be deployed in an on-premise or a SaaS model, and provides for complete mobile access.

The "Critical Capabilities for IT Service Catalog Tools" report was published on March 17, 2014 by Gartner's Jeffrey M. Brooks, research director in the IT Operations Management and Chris Matchett, principal research analyst working in Gartner's IT Operations Management team. The research assessed 15 IT service catalog tools across nine critical capabilities essential to the selection of the appropriate IT service catalog tools for the IT I&O organization.

To access a complimentary copy of the Critical Capabilities for IT Service Catalog Tools, 2014, visit http://www.pmg.net/product-details/reviews/gartner-2014.

To view a social media version of this release, please visit: http://pitch.pe/1jc9Nec.

About PMG
More than 20 percent of the Global 100 relies on PMG to deploy enterprise service catalog and business process automation software that streamlines operations, reduces costs and improves efficiency. Our solutions transcend traditional IT service management boundaries giving business and IT professionals a smarter way to automate business processes ranging from IT financial management to identity management, employee onboarding and cloud provisioning. As a result, our clients handle shared services requests faster with fewer manual processes and less reliance on staff intervention. For more information, please visit pmg.net.

Disclaimer
Gartner does not endorse any vendor, product or service depicted in our research publications, and does not advise technology users to select only those vendors with the highest ratings. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

Majority of IT Professionals Say Catalog Sprawl Increases Expenses, Risks According to PMG Catalog Sprawl Study

Majority of IT Professionals Say Catalog Sprawl Increases Expenses, Risks According to PMG Catalog Sprawl Study
Survey finds a Single Pane of Glass most effective solution

Atlanta, GA – March 12, 2014 – Enterprise IT leaders are concerned over the growth of catalog sprawl and the resulting impact to their organizations according to the 2014 PMG Catalog Sprawl Survey of 236 North American corporate IT professionals.

Catalog sprawl is the condition encountered when organizations introduce multiple front end tools for employees to procure different types of services or to request help. Often the result of siloed departments or a lack of communication, IT departments may find the very tools designed to help streamline processes have become the biggest obstacles to consistency and continued efficiency.

A majority of IT professionals (71 percent) say they have up to five customer facing tools, which often include service desk, hardware and software provisioning, identity management, and onboarding and off boarding solutions.

"Catalog sprawl is hampering 43 percent of organizations today, and we expect this number to continue increasing in the future," said Joe LeCompte, principal at PMG. "IT leaders have heard their business users' cries about tool overload and realize a solution is needed. Progressive organizations are looking to adopt enterprise service catalog technology as a Single Pane of Glass solution that helps them eliminate catalog sprawl."

According to the findings, the top challenges associated with multiple catalogs in use inside an organization include increased administration expenses (72 percent), decreased value of the service and offerings portfolio (60 percent) and increased software expenditures (52 percent).

Complete findings from the 2014 PMG Catalog Sprawl Survey, a blind survey of 236 North American corporate IT professionals conducted in February of 2014, are available at http://www.pmg.net/catalogsprawl2014.

Catalog Consolidation Critical
To address catalog sprawl, 59 percent of respondents are looking toward consolidating employee facing catalogs. The biggest hurdles to consolidation are:

  • Buy-in from business leaders (42 percent),
  • Legacy applications and software (37 percent),
  • Insufficient budget (35 percent),
  • Lack of IT staff expertise (33 percent) and
  • Buy-in from IT leadership (31 percent).

Single Pane of Glass to the Rescue
Sixty-seven percent of respondents believe achieving a Single Pane of Glass, one portal where users can find all of an organization's offerings from to A to Z, would enable IT to be more strategic. In fact, more than half (57 percent) of those surveyed believe a single interface is either important or very important to their organization.

Nearly all (95 percent) of IT pros felt a Single Pane of Glass approach to catalog sprawl would be effective within their organization. The top metrics by which they would rate impact of this strategy are usage, quality of consumption and service level impact.

Today, achieving that single interface continues to elude most organizations (73 percent). The biggest obstacles to executing on this strategy include a lack of leadership from top management and a lack of cooperation from end-user departments such as marketing, sales and HR.

About the 2014 PMG Catalog Sprawl Survey
PMG commissioned a blind survey of North American IT professionals in February of 2014.  Respondents to the online survey included a total of 236 IT leaders. Of that group, 48 percent were in IT management (managers, supervisors, directors, etc.), 40 percent were IT professionals (technicians, architects, engineers, administrators, analysts, specialists, designers, developers, etc.) and 13 percent were Senior IT executives (CIO, CTO, vice president, etc.). Company size ranged from less than $200 million in revenue to more than $3 billion, with 44 percent having more than $1 billion in annual sales, 49 percent having more than 5,001 employees, and 69 percent having IT departments with 51 or more employees.  Industries represented included computer technology, consulting, healthcare, financial service, manufacturing, and retail.

About PMG
More than 20 percent of the Global 100 relies on PMG to deploy enterprise service catalog and business process automation software that streamlines operations, reduces costs and improves efficiency. Our solutions transcend traditional IT service management boundaries giving business and IT professionals a smarter way to automate business processes ranging from IT financial management to identity management, employee onboarding and cloud provisioning. As a result, our clients handle shared services requests faster with fewer manual processes and less reliance on staff intervention. For more information, please visit pmg.net.

PMG Webinar Shares Recent Catalog Sprawl Research Findings

PMG Webinar Shares Recent Catalog Sprawl Research Findings

WHO:

Cesar Fernandez, director of Product Solutions for PMG, will present a webinar session titled, "Catalog Sprawl: IT Gone Wild."

WHAT:

Today, savvy IT organizations have introduced multiple catalog-type tools for customers to procure any type of required service or to request help. The upside is that catalogs provide an enhanced user experience, but the downside is that multiple customer facing tools start to crowd the IT infrastructure. The result: catalog sprawl. IT's enthusiasm to offer numerous customer facing catalogs creates unintended consequences, such as confusion for customers, poor integration and collaboration, and increased support and maintenance costs.

PMG's latest research uncovered that catalog sprawl is a trend quickly gaining momentum, with 71% of IT professionals managing a plethora of customer facing tools. All of these siloed catalogs hinder productive and efficient work environments. The solution: leverage a single pane of glass and 'consolidate to collaborate' within your organization.

Join Fernandez as he dives into the research findings, as well as the solutions to catalog sprawl. During the webinar, attendees will:

  • Review the research findings from the 2014 PMG Catalog Sprawl Survey, including top concerns and biggest obstacles to overcome catalog sprawl
  • Understand the downside of poor integration and orchestration and how they can be avoided
  • Discover how an Enterprise Service Catalog can provide a 'single pane of glass' for all IT and business services for your organization
  • Learn how an Enterprise Service Catalog can help control costs
WHEN:

Thursday, March 13, 2014
1:00 – 1:30 p.m. ET

WHERE:

Register now to attend this webinar. To learn more other recent PMG webinars, click here.

About PMG
More than 20 percent of the Global 100 relies on PMG to deploy enterprise service catalog and business process automation software that streamlines operations, reduces costs and improves efficiency. Our solutions transcend traditional IT service management boundaries giving business and IT professionals a smarter way to automate business processes ranging from IT financial management to identity management, employee onboarding and cloud provisioning. As a result, our clients handle shared services requests faster with fewer manual processes and less reliance on staff intervention. For more information, please visit pmg.net.

PMG Webinar Unveils the Winning Combination for an Effective Service Catalog

PMG Webinar Unveils the Winning Combination for an Effective Service Catalog

WHO:

Emily Schunior, vice president of professional services for PMG, will present a webinar session titled, "Beauty and Brains: Why your service catalog needs to look good and be smart doing it."

WHAT:

The bar for today's self-service catalogs has been set high. Thanks to companies such as Apple and Amazon, consumers are having great online customer experiences. And they are beginning to expect the same from their service catalogs in the business realm.

It is no longer sufficient to produce an automated catalog of IT services. Now service catalogs need to span the entire enterprise and offer services from all departments, not just IT. Additionally, good design and content are quickly becoming top requirements. Customers want to enjoy a slick user interface, with offerings in terms that they understand without all the technical aspects that are irrelevant to them. In short, your service catalog needs to look good, and be smart doing it.

Join Schunior as she dives into the customer experience with the enterprise service catalog. During the webinar, attendees will:

  • Learn how service catalogs have evolved past ITIL and into today's online consumer world
  • Understand why the service catalog drives the perception of IT within the organization
  • See examples of good service catalogs and poor service catalogs
  • Learn the best ways to ensure your service catalog delivers a great customer experience
WHEN:

Wednesday, February 12, 2014
1:00 – 1:30 p.m. EST

About PMG
More than 20 percent of the Global 100 relies on PMG to deploy enterprise service catalog and business process automation software that streamlines operations, reduces costs and improves efficiency. Our solutions transcend traditional IT service management boundaries giving business and IT professionals a smarter way to automate business processes ranging from IT financial management to identity management, employee onboarding and cloud provisioning. As a result, our clients handle shared services requests faster with fewer manual processes and less reliance on staff intervention. For more information, please visit pmg.net.

PMG Webinar Explains What Every CIO Needs to Know About the Impact of Cloud Sprawl

PMG Webinar Explains What Every CIO Needs to Know About the Impact of Cloud Sprawl

WHO:

Cesar Fernandez, director of Product Solutions for PMG, will present a webinar session titled, "Cloud Sprawl Impact: What Every CIO Needs to Know."

WHAT:

There is growing apprehension among Enterprise IT leaders over the unauthorized use of the public cloud by business units within the enterprise. Security and compliance concerns are driving corporate crackdowns on the rogue use of cloud services, which have an additional negative impact on corporate budgets and operations.

However, the demand for cloud continues to rise as it offers faster deployment and delivers a better value. Given this, CIOs need to understand how the ever-increasing use of cloud services affects the most critical factors of their IT infrastructure and services: scalability, manageability, security and profitability. During the webinar, Fernandez will review:

  • The findings from the recent 2013 PMG Cloud Sprawl Survey, including top cloud concerns, applications that are most often being prevented by IT, and the outlook for cloud in the coming months
  • How savvy IT departments are finding better ways to offer enterprise-grade cloud services to ensure security and profitability
  • Why it's critical that solutions to offer cloud services be easily manageable and able to scale across the enterprise
WHEN:

Tuesday, January 21, 2014
1:00 – 1:30 p.m. EST

About PMG
More than 20 percent of the Global 100 relies on PMG to deploy enterprise service catalog and business process automation software that streamlines operations, reduces costs and improves efficiency. Our solutions transcend traditional IT service management boundaries giving business and IT professionals a smarter way to automate business processes ranging from IT financial management to identity management, employee onboarding and cloud provisioning. As a result, our clients handle shared services requests faster with fewer manual processes and less reliance on staff intervention. For more information, please visit pmg.net.

PMG Achieves Record Company Growth in 2013

PMG Achieves Record Company Growth in 2013
PMG released latest version of enterprise service catalog, garnered industry recognition for solution and thought leadership efforts

Atlanta, GA – Jan. 7, 2014 – PMG, the smart choice for enterprise service catalog and business process automation software, announced today record end of year results for 2013. Over the past year, PMG experienced a 30% increase in company growth with new employees and customers, as well as a greater solution adoption among its existing customer base. Additionally, both new and current customers are expanding their service catalog enterprise-wide, particularly into the areas of cloud management, IT financial management, and identity management.

Enjoying continued industry recognition, PMG was recognized in Forrester Research's "Master The Service Catalog Solution Landscape In 2013" report released in June 2013. Of the 19 solutions examined, PMG SCS met the criteria in all maturity categories and was one of only five solutions to meet all three maturity levels. PMG was also named a TAG Top 40 Innovative Technology Company by the Technology Association of Georgia (TAG), Georgia's leading association dedicated to the promotion and economic advancement of Georgia's technology industry.

During 2013, PMG released version 7 of its Service Catalog Suite (SCS), making it easier than ever to extend PMG SCS across the enterprise. An improved user interface allows users the ability to more easily manage the solution, provides dynamic branding for multi-tenancy and extends the catalog to mobile devices. Additionally, PMG's new data provider framework allows for easy integration to systems both internal and in the cloud. 

One large worldwide conglomerate is focusing on their employee's end user experience by leveraging the PMG enterprise service catalog as a 'single pane of glass' for all of their employee needs. In addition to providing IT and business requests, the catalog is now an overall portal to access resources from their support and training sites.

Another PMG customer now provisions building access cards to all facilities in multiple countries, while a leading university customer provisions cable TV services to dormitory rooms and cell phones to university staff.

A continued trend of moving the catalog into other shared service departments was also evident this past year, with several customers extending the catalog into the human resources departments. This logical integration provides streamlined onboarding processes for new employees.

"PMG is a game changer. It's all about providing great value," said Duane Guenard, program manager for Service Management at Analog Devices, Inc.

Building on its thought leadership, PMG executed two surveys of IT professionals, focusing on cloud sprawl and examining Enterprise IT through the rise of enterprise app stores and growth of IT as a Service (ITaaS).

One of PMG's surveys, The 2013 PMG Cloud Sprawl Survey of 234 North American corporate IT professionals, earned two PRSA Phoenix Awards for survey research and media efforts that positioned PMG as an enterprise IT thought leader.

"The growth we have experienced over the past year is a testament to the dedication of our staff as well as the continuing demand for enterprise service catalog solutions," said Joe LeCompte, principal of PMG. "Our customers have experienced success using the service catalog within the IT department and are now extending these capabilities into other departments and even making the catalog accessible to their external vendors. We expect to see this trend continue throughout 2014."

To view a social media version of this release, visit http://pitch.pe/1kPhGGg.

About PMG
More than 20 percent of the Global 100 relies on PMG to deploy enterprise service catalog and business process automation software that streamlines operations, reduces costs and improves efficiency. Our solutions transcend traditional IT service management boundaries giving business and IT professionals a smarter way to automate business processes ranging from IT financial management to identity management, employee onboarding and cloud provisioning. As a result, our clients handle shared services requests faster with fewer manual processes and less reliance on staff intervention. For more information, please visit pmg.net.

PMG Hosts Cloud Accelerator Webinar On Getting Secure and Compliant Virtual Infrastructure

PMG Hosts Cloud Accelerator Webinar On Getting Secure and Compliant Virtual Infrastructure

WHO:

Cesar Fernandez, Director of Product Solutions, PMG

WHAT:

According to 69% of IT Pros, the hybrid cloud is the wave of the future within their organizations.  And while cloud applications are deployed faster and deliver better value, they also raise concerns around security and compliance – especially when they are secured outside of IT.

To ensure organizations maintain a firm grip on cloud sprawl, they must begin by leveraging a service catalog to automatically provision service offerings. From there, organizations can empower their data center administrators to quickly create new virtual service offerings and manage machine builds – all without having to rely on support from the service catalog administrator. And once provisioned, end users can manage the details of their own machines.

By providing a single, central point for ordering, provisioning and managing all virtual infrastructure, organizations can ensure governance and security.

Register Now to join PMG for the launch of the PMG Cloud Accelerator. In this 30-minute webinar, we'll illustrate the features of the new solution, including:

  • Machine Build
  • Machine Management
  • User Management
  • Dashboard and Reporting
  • User Self Service
WHEN:

Wednesday, December 18, 2013
1:00 – 1:30 p.m. ET

About PMG
More than 20 percent of the Global 100 relies on PMG to deploy enterprise service catalog and business process automation software that streamlines operations, reduces costs and improves efficiency. Our solutions transcend traditional IT service management boundaries giving business and IT professionals a smarter way to automate business processes ranging from IT financial management to identity management, employee onboarding and cloud provisioning. As a result, our clients handle shared services requests faster with fewer manual processes and less reliance on staff intervention. For more information, please visit pmg.net.

PMG Launches Cloud Accelerator to Ease Data Center Management

PMG Launches Cloud Accelerator to Ease Data Center Management
PMG Service Catalog Suite enables data center administrators and end users to easily request and manage virtual infrastructure

Atlanta, GA – Dec. 9, 2013 – PMG, the smart choice for enterprise service catalog and business process automation software, today launched the PMG Cloud Accelerator. The Cloud Accelerator enhances the PMG Service Catalog Suite by delivering out-of-the-box functionality for the self-service provisioning of virtual infrastructure, such as servers, workstations, software and supporting components.

PMG provides a centralized, unified catalog of services across the enterprise through the intuitive, familiar interface of online commerce. Instinctively easy to use, the new Cloud Accelerator empowers data center administrators to quickly create new virtual service offerings and manage machine builds – all without having to rely on support from the service catalog administrator. This allows data center administrators to focus on their core competency – data center management – rather than managing the details of the service catalog. Additionally, end users are able to manage the details of their own machines, without having to contact the data center administrator.

The Cloud Accelerator's intuitive interface consists of machine build, machine management, user access to machines and a main console with dashboard reporting metrics. Data center administrators create templates of service offerings with defined components that include pricing optional approvals, with easily configured optional tiered levels within templates and flexible pricing . Once provisioned, data center administrators and end users are able to manage power operations and the details of machine configurations.

"PMG Accelerators are designed to provide out-of-the-box functionality with prebuilt templates and workflows to get new service offerings incorporated into the service catalog more quickly and efficiently," said Joe LeCompte, principal of PMG. "With the Cloud Accelerator, data center managers can better meet their customers' virtual needs, helping to greatly reduce cloud sprawl, which ensures governance and security within the organization."

The Cloud Accelerator is premiering today at the Gartner Data Center Conference in Las Vegas, NV. A Silver Sponsor of the conference, PMG will be demonstrating its latest capabilities in booth #319. UnitedHealth Group, a PMG customer, will also be featured at the conference, speaking to their success in the cloud and with the PMG Service Catalog Suite.

Learn more about the PMG Service Catalog Suite and the PMG Cloud Accelerator. To view a social media version of this release, visit http://pitch.pe/1gKxwS8.

About PMG
More than 20 percent of the Global 100 relies on PMG to deploy enterprise service catalog and business process automation software that streamlines operations, reduces costs and improves efficiency. Our solutions transcend traditional IT service management boundaries giving business and IT professionals a smarter way to automate business processes ranging from IT financial management to identity management, employee onboarding and cloud provisioning. As a result, our clients handle shared services requests faster with fewer manual processes and less reliance on staff intervention. For more information, please visit pmg.net.

PMG Brings Home Two 2013 PRSA Phoenix Awards

PMG Brings Home Two 2013 PRSA Phoenix Awards
Survey research and media efforts position PMG as an enterprise IT thought leader

Atlanta, GA – Dec. 4, 2013 – PMG, the smart choice for enterprise service catalog and business process automation software, recently won two 2013 Phoenix Awards at the annual PRSA Phoenix Awards ceremony held November 7, 2013 at the Cobb Energy Performing Arts Center.   

The Phoenix Awards competition was designed by PRSA Georgia to recognize projects and programs that demonstrate excellence in the public relations profession in Georgia. Judging is based on 1) planning/content, 2) creativity/quality, 3) technical excellence, and 4) results.

The 2013 PMG Cloud Sprawl Survey of 234 North American corporate IT professionals yielded more than 20 key data points and the campaign generated tremendous media coverage with 1,380,966 media impressions and eight positive key media stories across top tech media including Baseline, CIO, FierceCIO, Finance Tech News and Forbes.

Email marketing campaigns and social media efforts drove nearly 300 downloads of the survey report. For in-depth survey findings from the 2013 PMG Cloud Sprawl Survey, visit www.pmg.net/cloud2013.

"The survey campaign as executed by Arketi was backed up by a solid methodology that left no stone unturned and gave us a strategy that extends far beyond just the media relations value," said Melinda Champagne, director of Marketing for PMG. "Winning these PRSA Phoenix Awards in recognition of our survey efforts is an honor and underscores the growing interest in and evolution of the enterprise service catalog."

PMG survey entries were submitted for two categories: Research/Evaluation and Writing: Trade/Business News Release. For Research/Evaluation, the criteria stated that research must provide a meaningful contribution or input to a public relations program, or an evaluation documenting the value or benefit of a public relations program or tactic. For the Writing: Trade/Business News Release category, submissions must include the written piece, documentation of publication and a one-page summary. Visit PRSA Georgia to view the full list of award winners or to learn more about the Phoenix Awards.

To view a social media version of this press release visit http://pitch.pe/1cNMEM8.

About PMG
More than 20 percent of the Global 100 relies on PMG to deploy enterprise service catalog and business process automation software that streamlines operations, reduces costs and improves efficiency. Our solutions transcend traditional IT service management boundaries giving business and IT professionals a smarter way to automate business processes ranging from IT financial management to identity management, employee onboarding and cloud provisioning. As a result, our clients handle shared services requests faster with fewer manual processes and less reliance on staff intervention. For more information, please visit pmg.net.

UnitedHealth Group IT to Discuss Transformation to a Service Partner at the 2013 Gartner Data Center Conference

UnitedHealth Group IT to Discuss Transformation to a Service Partner at the 2013 Gartner Data Center Conference

WHO:

Venkat Kankipati, Senior Director, Cloud and IT Services at UnitedHealth Group IT

WHAT:

Kankipati will present in the session titled, "UnitedHealth Group IT: Transforming From Technology Provider to Service Partner" at the Gartner Data Center Conference. The session will discuss how UnitedHealth Group IT leveraged the Enterprise Service Catalog to grow from a technology provider to a service partner with the company's Next Generation Infrastructure Services delivery program.

Kankipati will share how the company implemented end-to-end automation and self-service in the cloud, leading to improved speed to delivery, reduced deployment time, better managed capacity and a greatly enhanced end user experience.

WHEN:

Wednesday, December 11, 2013
2:30 – 3:00 p.m. PT

WHERE:

The Venetian Resort Hotel and Casino
3355 Las Vegas Blvd. South
Las Vegas
Room: Venetian D

About PMG
More than 20 percent of the Global 100 relies on PMG to deploy enterprise service catalog and business process automation software that streamlines operations, reduces costs and improves efficiency. Our solutions transcend traditional IT service management boundaries giving business and IT professionals a smarter way to automate business processes ranging from IT financial management to identity management, employee onboarding and cloud provisioning. As a result, our clients handle shared services requests faster with fewer manual processes and less reliance on staff intervention. For more information, please visit pmg.net.

Enterprise App Stores, IT as a Service on the Rise According to IT Professionals

Enterprise App Stores, IT as a Service on the Rise According to IT Professionals
Survey finds effective app control is possible, ITaaS brings cost savings

Atlanta, GA – Oct. 21, 2013 – Enterprise IT leaders appear to be embracing enterprise application stores as a way to effectively manage business-approved applications according to the 2013 PMG Enterprise IT Survey of 329 North American corporate IT professionals.

When it comes to improving enterprise application security, 61 percent of respondents say implementing an enterprise app store is either very effective or effective.  Chief among the benefits of an enterprise application store is increased control over application usage (72 percent), reduced risk (65 percent) and greater control over software expenditures (54 percent).

Forty-one percent of IT professionals have either deployed or plan to deploy an enterprise application store to manage business approved applications in the next 12 months. Of those that have deployed, 69 percent limit options to what's listed in their enterprise application store.

Complete findings from the 2013 PMG Enterprise IT Survey, a blind survey of 329 North American corporate IT professionals conducted in September of 2013, are available at www.pmg.net/enterpriseIT2013.

ITaaS on Pace for Consistent Growth
IT professionals are bullish on IT as a Service (ITaaS) as an expanding method of delivering their IT portfolio at lower cost to their business.  While 46 percent of IT professionals surveyed deliver less than 10 percent of their IT portfolio through ITaaS today, one third of respondents say more than 50 percent of their IT portfolio will be delivered using ITaaS in three years.  Additionally, a 51 percent majority say they believe ITaaS will bring cost savings.

Respondents listed faster IT service delivery, better alignment between IT and lines of business, and reduced costs as the biggest benefits of ITaaS. Forty four percent of survey respondents expect ITaaS to generate a 10 percent annual savings.

While a majority (50 percent) of IT professionals say moving to an ITaaS model is important, hesitation remains. The greatest perceived hurdles to ITaaS adoption are concerns about data control, legacy applications, and security/compliance concerns.

"These survey findings parallel what we are starting to see in Global 100 organizations," said Joe LeCompte, principal at PMG. "Companies of all sizes can benefit from adopting enterprise application stores to manage ITaaS growth and mitigate shadow IT. Sophisticated IT departments are leveraging service catalogs to improve the user experience by empowering internal users to order services through enterprise application stores." 

IT Innovation Moderate
When asked to grade their company's current state of "IT innovation," a plurality of IT professionals, 44 percent, give it a solid B. One way to raise that grade is to embrace ITaaS. In fact, 57 percent of IT professionals surveyed believe ITaaS drives innovation.

Findings suggest the industry has room to grow when it comes to moving IT from tactical to strategic. In fact, 60 percent of respondents say technology is used to support the company's business, rather than improve competitive advantages. Business leaders need to better understand how technology can help organizations gain a competitive advantage, according to 46 percent of survey respondents.

For in-depth survey findings from the 2013 PMG Enterprise IT Survey which include the state of enterprise cloud computing and confidence in CIOs, visit www.pmg.net/enterpriseIT2013. To view a social media version of this press release visit http://pitch.pe/17uWgqG.

About the 2013 PMG Enterprise IT Survey
PMG commissioned a blind survey of North American IT professionals in September of 2013.  Respondents to the online survey included a total of 329 IT leaders. Of that group, 57 percent were in IT management (managers, supervisors, directors, etc.) and 17 percent were Senior IT executives (CIO, CTO, vice president, etc.). Company size ranged from less than $200 million in revenue to more than $3 billion, with 40 percent having more than $1 billion in annual sales, 41 percent having more than 5,001 employees, and 45 percent having IT departments with 51 or more employees.  Industries represented included computer technology, consulting, healthcare, financial service, manufacturing, and retail.

About PMG
More than 20 percent of the Global 100 relies on PMG to deploy enterprise service catalog and business process automation software that streamlines operations, reduces costs and improves efficiency. Our solutions transcend traditional IT service management boundaries giving business and IT professionals a smarter way to automate business processes ranging from IT financial management to identity management, employee onboarding and cloud provisioning. As a result, our clients handle shared services requests faster with fewer manual processes and less reliance on staff intervention. For more information, please visit pmg.net.

PMG Bolsters Service Catalog Suite with Improved Design, Management and Flexibility

PMG Bolsters Service Catalog Suite with Improved Design, Management and Flexibility
Latest version of solution speeds development, application performance on single platform

Atlanta, GA – Oct. 7, 2013 – PMG, the smart choice for enterprise service catalog and business process automation software, today launched version 7 of its Service Catalog Suite (SCS).

The latest version of PMG SCS is enhanced to extend across the enterprise, offering users the ability to easily manage the solution while adding services and applications. Dynamic branding is now available through a flexible interface which enables organizations to customize their service catalog's look and feel.

Version 7 extends mobile access to the service catalog. Full mobile support for catalog access, request submission and workflow interactions create a seamless remote workforce. Responsive design improves the user experience on handheld devices, while native applications are available for iOS as well as tablet support for Android, iPad and Windows RT.

PMG SCS enables integration with external systems and data transfer from applications such as Salesforce.com, VMware, Amazon Cloud Computing, SAP and other enterprise applications, both on premise and in the cloud. Additionally, the new Data Provider Framework integrates applications to share common data on forms, workflows and reports.

The new multitenancy capability extends PMG SCS enterprise-wide on a single software license. This provides a unique user experience specific to different user roles, language, departments, divisions and even to external partners.

PMG's new enterprise management database (EMDB) extends beyond the industry standard configuration management database to include business logic for full IT cost management, profile management and organizational modeling. With the EMDB, PMG is creating enterprise applications within the SCS framework, providing companies with additional out of the box solutions for specific needs such as ticketing and survey applications and data center management. This saves customers a great deal of time and effort in launching their service catalogs.

"The enhancements in version 7 empower customers with greater control of the service catalog experience without putting additional strain on development resources," said Joe LeCompte, principal of PMG. "This empowers companies to further leverage the service catalog throughout the business and even outside of the enterprise to partners and customers."

PMG SCS has received praise in recent analyst reports including Forrester Research, Inc.'s "Master The Service Catalog Solution Landscape In 2013" and Gartner's "Critical Capabilities for IT Service Catalog" report in 2012.

Learn more about the PMG Service Catalog Suite and solutions. To view a social media version of this release, visit http://pitch.pe/1fOagn0.

About PMG
More than 20 percent of the Global 100 relies on PMG to deploy enterprise service catalog and business process automation software that streamlines operations, reduces costs and improves efficiency. Our solutions transcend traditional IT service management boundaries giving business and IT professionals a smarter way to automate business processes ranging from IT financial management to identity management, employee onboarding and cloud provisioning. As a result, our clients handle shared services requests faster with fewer manual processes and less reliance on staff intervention. For more information, please visit pmg.net.

Kraft Foods to Discuss Increasing User Satisfaction at Gartner Symposium/ITxpo 2013

Kraft Foods to Discuss Increasing User Satisfaction at Gartner Symposium/ITxpo 2013

WHO:

JJ Markee, CISO at Kraft Foods

WHAT:

Markee will present at the Gartner Symposium/ITxpo in the session, "SPS74: PMG: Kraft Foods: Optimizing Cost Savings While Increasing User Satisfaction," which will examine how Kraft Foods reduced costs, standardized and automated processes globally by leveraging an enterprise service catalog.

Kraft Foods dramatically improved response time, standardized services, and ensured security, all while lowering operating costs through PMG's Service Catalog Suite.

WHEN:

Wednesday, October 9, 2013
1:30 - 2 p.m. EDT

WHERE:

Walt Disney World Dolphin Resort Hotel; Southern II Ballroom
1500 Epcot Resort Boulevard
Lake Buena Vista, Florida 32830

About Gartner Symposium/ITxpo
Gartner Symposium/ITxpo is the world's most important gathering of CIOs and senior IT executives. This event delivers independent and objective content with the authority and weight of the world's leading IT research and advisory organization, and provides access to the latest solutions from key technology providers. Gartner's annual Symposium/ITxpo events are key components of attendees' annual planning efforts. IT executives rely on Gartner Symposium/ITxpo to gain insight into how their organizations can use IT to address business challenges and improve operational efficiency. For more information, please visit www.gartner.com/us/symposium.

About Kraft Foods Group
Kraft Foods Group, Inc. (NASDAQ: KRFT) is one of North America's largest consumer packaged food and beverage companies, with annual revenues of more than $18 billion. The company has an unrivaled portfolio of products in the beverages, cheese, refrigerated meals and grocery categories. Its iconic brands include Kraft, Maxwell House, Oscar Mayer, Philadelphia, Planters, Velveeta, Capri Sun, Lunchables and JELL-O. Kraft's 23,000 employees in the United States and Canada have a passion for making the foods and beverages people love. Kraft Foods Group is a member of the Standard & Poor's 500 and the NASDAQ-100 indices. For more information, visit www.kraftfoodsgroup.com and www.facebook.com/kraft.

About PMG
More than 20 percent of the Global 100 relies on PMG to deploy enterprise service catalog and business process automation software that streamlines operations, reduces costs and improves efficiency. Our solutions transcend traditional IT service management boundaries giving business and IT professionals a smarter way to automate business processes ranging from IT financial management to identity management, employee onboarding and cloud provisioning. As a result, our clients handle shared services requests faster with fewer manual processes and less reliance on staff intervention. For more information, please visit pmg.net.

Analog Devices Streamlines Global Service Fulfillment, Improves User Experience with PMG Service Catalog Suite

Analog Devices Streamlines Global Service Fulfillment, Improves User Experience with PMG Service Catalog Suite
PMG automates provisioning of IT services for more than 9,000 employees and contractors in 26 countries

Atlanta, GA – Sept. 16, 2013 – PMG, the smart choice for enterprise service catalog and business process automation software, was selected by Analog Devices, Inc. (NASDAQ:ADI) to automate its global service fulfillment. Analog Devices, a global leader in high-performance semiconductors for signal processing applications, selected PMG's Service Catalog Suite (SCS) to streamline service requests and delivery processes.

ADI's Information Services (IS) team had successfully implemented major enterprise applications and provided support for more than 9,000 employees in 26 countries. However, as in most organizations, daily support for basic IT services, including ordering and delivering software, consumed a large majority of resources.

In 2012, ADI began focusing on value added services as the IS team realized they needed to streamline the procedures for ordering items such as new laptops and software upgrades. The existing process consisted of email requests, long delays for approvals and unclear ownership, with no method for tracking requests.

In its search for an actionable service catalog, ADI examined a dozen solutions, spent time documenting and improving their current processes and sought buy in from employees around the globe. PMG SCS was selected for its ability to combine ease of use with a powerful, advanced workflow engine and the vast library of software application connectors. "We needed a self-service solution that would improve the user experience and automate delivery as much as possible–and PMG fit the bill," stated Peter Forte, chief information officer at ADI.

"PMG is a game changer for providing basic IT services for the mass market. It's all about providing great value," said Duane Guenard, program manager for Service Management at ADI. "We wanted to automate and standardize the processes, but we didn't want to over bake the service catalog and make it too complex to maintain."

In December 2012, ADI launched the service catalog on a global basis. PMG SCS helped ADI better focus on user requests, remove the frustrations and streamline service request fulfillment with existing software. "We had the directive not to just automate what we do today, but to improve on it as well," stated Doug Vogel, communications program manager at ADI.

"Global organizations such as ADI need a scalable service catalog solution that automates manual processes while simplifying and organizing complex procedures," said Joe LeCompte, principal at PMG. "Just as ADI's 60,000+ customers expect high performance and exceptional customer service, its internal business users expect the same treatment."

Leveraging PMG's extensive library of connectors, ADI's service catalog integrates directly with Active Directory, Numara Footprints, SAP, and even Microsoft SCCM for automated software provisioning. Service offerings include more than 180 products and services, ranging from ordering, updating and moving computers and phones to granting network and application access. With PMG's graphical workflow engine, ADI has the flexibility to modify existing services or add new services as needed.

Learn more about Analog Devices and other PMG customer case studies. To view a social media version of this release, visit http://pitch.pe/15RqCcU.

About Analog Devices
Innovation, performance, and excellence are the cultural pillars on which Analog Devices has built one of the longest standing, highest growth companies within the technology sector. Acknowledged industry-wide as the world leader in data conversion and signal conditioning technology, Analog Devices serves over 60,000 customers, representing virtually all types of electronic equipment. Analog Devices is headquartered in Norwood, Massachusetts, with design and manufacturing facilities throughout the world. Analog Devices is included in the S&P 500 Index.

About PMG
More than 20 percent of the Global 100 relies on PMG to deploy enterprise service catalog and business process automation software that streamlines operations, reduces costs and improves efficiency. Our solutions transcend traditional IT service management boundaries giving business and IT professionals a smarter way to automate business processes ranging from IT financial management to identity management, employee onboarding and cloud provisioning. As a result, our clients handle shared services requests faster with fewer manual processes and less reliance on staff intervention. For more information, please visit pmg.net.

PMG Recognized in Independent Research Firm’s Master The Service Catalog Solution Landscape In 2013 Report

PMG Recognized in Independent Research Firm's Master The Service Catalog Solution Landscape In 2013 Report
PMG is one of only five providers with a single solution that meets all three maturity levels

Atlanta, GA – August 6, 2013 – PMG, the smart choice for enterprise service catalog and business process automation software, was recognized for its Service Catalog Suite (SCS) in Forrester Research, Inc.'s "Master The Service Catalog Solution Landscape In 2013" report released in June.

According to the report, the service catalog vendor landscape is diverse and solutions are defined relative to the problem and maturity level of the client. The report examines the benefits of a service catalog solution along with the barriers to adoption.

In Forrester's assessment, there are three categories in the existing landscape: enterprise service request solutions, based on the typical infrastructure and operations model of static service catalog offerings; enterprise service catalog solutions, which includes automation of process and decision; and enterprise strategic control point solutions, which is less of a service catalog model but more of a strategic control point and includes the "cloud broker" model.

As the categories increase in automation maturity levels, they also increase in business impact. Of the 19 solutions examined, PMG SCS meets the criteria in all maturity categories and is one of only five solutions to meet all three maturity levels.

"Managing via a service portfolio requires the implementation of service catalogs with the right automation tools," said Eveline Oehrlich, VP and Research Director serving Infrastructure & Operations Professionals at Forrester Research, Inc. "The process begins with the goals, associating and prioritizing of the business goals, demands and problems to solve, then continues with identifying automation solutions that provide a service catalog solution to support the goals. To reap the most reward in the future from your service catalog initiative and the service catalog vendor, you need to understand where you are today relative to your current maturity level."

"Service catalogs are imperative to IT organizations that are helping the business achieve organizational goals beyond just IT technologies," said Joe LeCompte, principal of PMG. "As organizations search for a service catalog solution to meet various needs, a robust solution that maps across all maturity categories will help organizations meet their present needs and provide the flexibility, scalability and automation needed to help streamline processes and increase efficiency as they mature."

Forrester's "Master The Service Catalog Solution Landscape In 2013" report was written by Forrester's Eveline Oehrlich and Courtney Bartlett, researcher serving infrastructure and operations professionals. The research assessed 19 IT service catalog solutions and interviewed 16 vendors for the report.

Complete findings from Forrester's report that examines the service catalog imperative, diverse solution landscape and helps professionals understand their maturity level to select the proper tool for catalog success, can be downloaded at: http://www.pmg.net/product-details/reviews/forrester.

Learn more about the PMG Service Catalog Suite and solutions. To view a social media version of this release, visit http://pitch.pe/16uNewV.

About PMG
More than 20 percent of the Global 100 relies on PMG to deploy enterprise service catalog and business process automation software that streamlines operations, reduces costs and improves efficiency. Our solutions transcend traditional IT service management boundaries giving business and IT professionals a smarter way to automate business processes ranging from IT financial management to identity management, employee onboarding and cloud provisioning. As a result, our clients handle shared services requests faster with fewer manual processes and less reliance on staff intervention. For more information, please visit pmg.net.

 

Majority of IT Executives Say Public Cloud Services Negatively Impact Corporate Budgets, Operations

Majority of IT Executives Say Public Cloud Services Negatively Impact Corporate Budgets, Operations
Security, Compliance Concerns Drive Corporate Crackdown on Rogue Use of Cloud Services Including Social Media Sites, Skype and DropBox

Atlanta, GA – May 7, 2013 – There is growing concern among Enterprise IT leaders over the unauthorized use of the public cloud by business units within the enterprise according to the 2013 PMG Cloud Sprawl Survey of 234 North American corporate IT professionals.

Unauthorized cloud services of most concern to business IT processionals include the use of public cloud storage (70 percent), cloud synchronization (68 percent) and cloud-based collaboration applications (53 percent). The pattern of unauthorized usage of cloud services seems to be on the rise despite the fact that IT says the vast majority (89 percent) of employees understand the need for data security.

Today, 54 percent of corporate IT professionals surveyed say their organizations have a policy in place regarding the use of public cloud storage services. However, the plurality (43 percent) admit to being only "somewhat effective" in educating business users on the pitfalls of the public cloud. Twenty-eight percent of IT pros say they are not effective in educating business users on the downside of using public cloud solutions, 20 percent say they are effective and 10 percent are not sure how effective they are.

Complete findings from the 2013 PMG Cloud Sprawl Survey, a blind survey of 234 North American corporate IT professionals conducted in March of 2013, are available at www.pmg.net/cloud2013.

The ever-growing use of public cloud services and apps by individuals or business units within a company, often without permission from IT, also known as cloud sprawl, is a trend most tech professionals see as negative. A majority of IT pros (52 percent) say cloud sprawl will have a significant or somewhat negative impact on operations and resources, and 34 percent say they don’t yet know how it will impact IT.

"Cloud services will continue to expand within companies, in fact this study found 38 percent of IT respondents turn to the cloud because it offers faster deployment," said Joe LeCompte, principal at PMG. "Savvy IT departments are focusing on finding better ways to offer enterprise-grade cloud services to internal users as a way to stem cloud sprawl and safeguard corporate information."

Top Cloud Concerns
Security tops the list of the biggest issues associated with unauthorized cloud sprawl. When asked, here is how corporate IT ranks the following concerns:

  • 79 percent data security,
  • 57 percent compliance,
  • 55 percent network security,
  • 51 percent loss of control,
  • 48 percent unmanaged application.

Specific cloud services or applications IT has prevented or limited enterprise access to include social media sites (66 percent), Skype (61 percent), Dropbox (59 percent) and Google Drive (40 percent). Sixty-four percent of those surveyed say much of the increased usage of cloud solutions has been driven by the Bring Your Own Device (BYOD) trend in today’s workplace.

Efforts To Make Cloud Procurement a Positive
When IT uncovers the deployment of public cloud solutions without IT’s assistance or knowledge, 65 percent say they evaluate the service and act accordingly (either approving or denying usage), only 15 percent immediately pull the plug and 11 percent say they don’t get involved in the deployment of department-level cloud solutions.

The strategies IT is using to better manage cloud sprawl within corporations are varied but include the following:

  • 48 percent assign an IT resource to work with business units/departments seeking cloud solutions,
  • 39 percent have developed internal cloud solutions for business units/departments to use,
  • 33 percent have developed and enforce a corporate-wide cloud services IT policy.

The silver lining in the cloud sprawl conundrum is that 72 percent of IT leaders say employees are willing to use corporate installed cloud solutions. This is good because 82 percent of IT respondents are predicting the volume of cloud service procurement by business users over the next 24 months to be greater than it is today.

With 60 percent of those surveyed reporting big data is or will become vital in future enterprise cloud deployment, the ability to integrate data between cloud applications or cloud application and on-premise application is key. To date, 46 percent have had incompatibility issues when trying to integrate data between cloud and on-premise applications. Forty-six percent surveyed say this is because of the use of unsanctioned cloud applications.

"At the end of the day, IT is not going to paint all public cloud solutions as ‘bad’," said LeCompte. "In fact, 69 percent of IT executives say a hybrid cloud strategy using both private and public cloud offerings is the wave of the future inside the enterprise. Containing cloud sprawl to protect corporate information and ensure security can be done by providing cloud services in a structured manner with a proper governance framework."

On the strictly personal side, the survey found that most technology professionals had a split personality – when it comes to operating systems.

The vast majority (72 percent) prefer the Windows OS for personal computing (outside the work environment) compared to 25 percent that answered Apple and four percent that opt for Google. On the mobile side of things, a majority (53 percent) prefer the Apple mobile OS, 34 percent Android, 9 percent Windows and 4 percent BlackBerry.

When asked what fictional TV character most represents today’s IT professionals, the "wicked smart" Dr. Gregory House from House M.D. got 27 percent of the vote, followed by the "lovable geek" Sheldon Cooper, Ph. D. from The Big Bang Theory with 21 percent of the vote, and Sherlock Holmes from Elementary cited by 19 percent. The bottom of the list included Tony Soprano (8 percent), Homer Simpson (6 percent) and Elmo from Sesame Street (1 percent).

For in-depth survey findings from the 2013 PMG Cloud Sprawl Survey visit pmg.net/cloud2013. To view a social media version of this press release visit http://pitch.pe/18NrYAI.

About the 2013 PMG Cloud Sprawl Survey
PMG commissioned a blind survey of North American IT professionals in March of 2013. Respondents to the online survey included a total of 234 IT leaders. Of that group, 54 percent were in IT management (managers, supervisors, directors, etc.) and 16 percent were Senior IT executives (CIO, CTO, vice president, etc.). Company size ranged from less than $200 million in revenue to more than $3 billion, with 51 percent having more than $500 million in annual sales, 37 percent having more than 5,001 employees, and 61 percent having IT departments with 51 or more employees. Industries represented included computer technology, consulting, healthcare, financial service, manufacturing, and retail.

About PMG
More than 20 percent of the Global 100 relies on PMG to deploy enterprise service catalog and business process automation software that streamlines operations, reduces costs and improves efficiency. Our solutions transcend traditional IT service management boundaries giving business and IT professionals a smarter way to automate business processes ranging from IT financial management to identity management, employee onboarding and cloud provisioning. As a result, our clients handle shared services requests faster with fewer manual processes and less reliance on staff intervention. For more information, please visit pmg.net.

PMG Named a TAG Top 40 Innovative Technology Company

PMG Named a TAG Top 40 Innovative Technology Company
Company recognized for innovation, contributions to Georgia's technology community

Atlanta, GA – March 14, 2013 – PMG, the smart choice for enterprise service catalog and business process automation software, will be recognized by The Technology Association of Georgia (TAG) as a Top 40 Innovative Technology Company at the 2013 Georgia Technology Summit (GTS) on March 20, 2013, at the Cobb Galleria Centre.

TAG is the state's leading association dedicated to the promotion and economic advancement of Georgia's technology industry. The TAG Top 40 Awards recognize Georgia-based technology companies for their innovation, financial impact, and their efforts at spreading awareness of Georgia's technology initiatives throughout the U.S. and globally.

"This year's Top 40 finalists represent the array of technology innovation that is growing in Georgia and we applaud these organizations for their contributions back into the Georgia technology community," said Tino Mantella, president & CEO of TAG. "PMG's enterprise service catalog solution exemplifies innovation from its agile integration capabilities to its automation functionality."

"We are honored to be featured as part of Georgia's elite technology community," said Joe LeCompte, principal at PMG. "PMG remains focused on delivering smart enterprise service catalog solutions that streamline operations, reduce costs and improve efficiency."

In addition to being named a TAG Top 40 Innovative Technology Company, PMG also received the WWRUG Innovator Award in late 2012 and the PMG Service Catalog Suite (PMG SCS) received top honors from Gartner in the Critical Capabilities for IT Service Catalog research report.

PMG provides a centralized, unified catalog of services across the enterprise through the intuitive, familiar interface of online commerce. End users are able to easily and quickly request services, check their status and stay informed on corporate policies and requirements regarding those services—all from one solution. IT users can clearly define services in business terms, so customers know what is available and what to expect when they request a service. Customers can track the status of their requests, reducing unnecessary "status update" calls. PMG SCS makes it easy to collaborate on agreements, budgets, and priorities to support actionable SLA's—all resulting in smarter business decisions.

About The Technology Association of Georgia (TAG)

The Technology Association of Georgia (TAG) is the leading technology industry association in the state, serving more than 18,500 members and hosting over 200 events each year. TAG serves as an umbrella organization for 32 industry societies, each of which provides rich content for TAG constituents. TAG's mission is to educate, promote, influence and unite Georgia's technology community to foster an innovative and connected marketplace that stimulates and enhances a tech-based economy. The association provides members with access to networking and educational programs; recognizes and promotes Georgia's technology leaders and companies; and advocates for legislative action that enhances the state's economic climate for technology. Additionally, the TAG Education Collaborative (TAG's charitable arm) focuses on helping science, technology, engineering and math (STEM) education initiatives thrive. For more information visit the TAG website at www.tagonline.org or TAG's community website at www.TAGthink.com. To learn about the TAG-Ed Collaborative visit www.tagedonline.org.

About PMG
More than 20 percent of the Global 100 relies on PMG to deploy enterprise service catalog and business process automation software that streamlines operations, reduces costs and improves efficiency. Our solutions transcend traditional IT service management boundaries giving business and IT professionals a smarter way to automate business processes ranging from IT financial management to identity management, employee onboarding and cloud provisioning. As a result, our clients handle shared services requests faster with fewer manual processes and less reliance on staff intervention. For more information, please visit pmg.net.

PMG Celebrates Successful 2012 with Company Growth, Industry Recognition

PMG Celebrates Successful 2012 with Company Growth, Industry Recognition
Company grows annual revenue by 70 percent; expands office and client footprint

Atlanta, GA – January 14, 2013 – PMG, the smart choice for enterprise service catalog and business process automation software, announced considerable growth in employees, clients and revenue in 2012. Over the past year, PMG doubled its number of employees and its revenue increased 70 percent from 2011.

PMG's overall success is a result of its continued customer expansion throughout the U.S., Europe and Australia as well as growth in new markets including healthcare, manufacturing, financial services, government, communications and restaurant retail.

PMG enjoyed industry recognition as the PMG Service Catalog Suite (PMG SCS) was recognized by Gartner in its Critical Capabilities in IT Service Catalog Report, with the highest overall ranking in the report's four major use cases. PMG SCS was also recognized by the World Wide Remedy Users Group (WWRUG), receiving an Innovation Award at the WWRUG 2012 conference.

PMG provides a centralized, unified catalog of services across the enterprise through the intuitive, familiar interface of online commerce. End users are able to easily and quickly request services, check their status and stay informed on corporate policies and requirements regarding those services—all from one solution. IT users can clearly define services in business terms, so customers know what is available and what to expect when they request a service. Internal customers can track the status of their requests, reducing unnecessary "status update" calls. PMG SCS makes it easy to collaborate on agreements, budgets, and priorities to support actionable SLA's—all resulting in smarter business decisions.

In late 2012, PMG moved its headquarters to a larger office space in Atlanta to accommodate the company's continued expansion and better serve its expanding customer base. The new location triples PMG's square footage, providing customer training facilities and allowing for further expansion as the company continues to grow. PMG has also opened new offices in North Carolina, New Jersey and New York.  

"We credit our 2012 success to our hardworking staff and amazing customer base," said Joe LeCompte, principal at PMG. "Our formula for success is 'business first, technology second.' By focusing first on our customer needs, PMG has not only survived, but also thrived despite economic conditions. We anticipate continued growth this year as a result of market demand for our enterprise service catalog suite."

About PMG
More than 20 percent of the Global 100 relies on PMG to deploy enterprise service catalog and business process automation software that streamlines operations, reduces costs and improves efficiency. Our solutions transcend traditional IT service management boundaries giving business and IT professionals a smarter way to automate business processes ranging from IT financial management to identity management, employee onboarding and cloud provisioning. As a result, our clients handle shared services requests faster with fewer manual processes and less reliance on staff intervention. For more information, please visit pmg.net.

1st Franklin Financial Corporation Selects PMG Service Catalog Suite to Streamline Internal Operations

1st Franklin Financial Corporation Selects PMG Service Catalog Suite to Streamline Internal Operations
Service management automation improves branch auditing and internal documents process

Atlanta, GA – January 8, 2013 – PMG, the smart choice for enterprise service catalog and business process automation software, was selected by 1st Franklin Financial Corporation, a Georgia based financial services institution that offers consumer loans throughout the Southeast, to automate internal processes such as branch auditing and the maintaining of employee records across 266 branches.

With more than 1,000 employees, 1st Franklin Financial Corporation operates through 108 branch offices in Georgia, 39 in Alabama, 42 in South Carolina, 32 in Mississippi, 29 in Louisiana and 16 in Tennessee. It has been engaged in the consumer finance business since 1941, particularly in direct cash loans and real estate loans.

"To effectively manage all our employee records and our branch audit process, we needed a smarter way to automate our business processes throughout our branches across the Southeast," said Roger Guimond, Executive Vice President and CFO, 1st Franklin Financial Corporation. "PMG has enabled us to simplify our processes, freeing up resources to focus on better serving our customer base."

1st Franklin Financial Corporation selected PMG Service Catalog Suite (SCS) and Implementation Services to automate employee record updates including payroll and salary changes, training certifications, change of address, etc. PMG SCS also automatically manages the branch audit process, replacing the formerly complex manual flow that involved several individuals, various forms and reviews.

PMG provides a centralized, unified catalog of services across the enterprise through the intuitive, familiar interface of online commerce. End users are able to easily and quickly request services, check their status and stay informed on corporate policies and requirements regarding those services-all from one solution. IT users can clearly define services in business terms, so customers know what is available and what to expect when they request a service. Internal customers can track the status of their requests, reducing unnecessary "status update" calls. PMG SCS makes it easy to collaborate on agreements, budgets, and priorities to support actionable SLA's-all resulting in smarter business decisions.

"Because of sheer size and volume, 1st Franklin Financial Corporation must continually strive to effectively serve its customers as well as manage internal processes," said Joe LeCompte, principal at PMG. "PMG streamlines business processes for 1st Franklin Financial Corporation by going beyond traditional IT service management. Automating manual processes through PMG SCS reduces errors, simplifies complex procedures and increases overall business efficiency."

About 1st Franklin Financial Corporation
Since 1941, 1st Franklin Financial Corporation has been committed to serving the financial needs of customers with the respect and personal service they deserve. They currently operate through 266 loan offices throughout Alabama, Georgia, Louisiana, Mississippi, South Carolina and Tennessee, and are headquartered in Toccoa, Georgia.  The company specializes in direct cash loans to help people meet day to day expenses. They also offer Retail Sales Financing to local businesses.  For more information, visit www.1ffc.com.

About PMG
More than 20 percent of the Global 100 relies on PMG to deploy enterprise service catalog and business process automation software that streamlines operations, reduces costs and improves efficiency. Our solutions transcend traditional IT service management boundaries giving business and IT professionals a smarter way to automate business processes ranging from IT financial management to identity management, employee onboarding and cloud provisioning. As a result, our clients handle shared services requests faster with fewer manual processes and less reliance on staff intervention. For more information, please visit pmg.net.

PMG Principal to Discuss Relationship of Enterprise Service Catalog Technology to Cloud Success at Gartner Data Center Conference

PMG Principal to Discuss Relationship of Enterprise Service Catalog Technology to Cloud Success at Gartner Data Center Conference

WHO:

Joe LeCompte, Principal, PMG

WHAT:

Without exception, top performing companies leverage the use of an Enterprise Service Catalog to deliver five critical cloud requirements. LeCompte will discuss the synergy of the enterprise service catalog and the cloud during his session at the Gartner Data Center Conference in Las Vegas. In the session titled, "How an Enterprise Service Catalog is Vital to Cloud Success," LeCompte will address:

  • "Single-Pane-of-Glass" user self-service
  • Role-driven service views described in business terms
  • Automated fulfillment and provisioning workflow across any provider, brokerage, or technology
  • Full integration with other enterprise systems
  • Mature financial management for billing and chargeback
WHEN:

Monday, December 3, 2012
6:40 – 7:00 p.m. PDT

WHERE:

The Venetian Resort Hotel and Casino
3355 Las Vegas Blvd. South
Las Vegas, NV 89109
Booth #728

About PMG
More than 20 percent of the Global 100 relies on PMG to deploy enterprise service catalog and business process automation software that streamlines operations, reduces costs and improves efficiency. Our solutions transcend traditional IT service management boundaries giving business and IT professionals a smarter way to automate business processes ranging from IT financial management to identity management, employee onboarding and cloud provisioning. As a result, our clients handle shared services requests faster with fewer manual processes and less reliance on staff intervention. For more information, please visit pmg.net.

PMG Contributes to Special Olympics Georgia to Support Sports Program

PMG Contributes to Special Olympics Georgia to Support Sports Program
Donation to allow eight athletes to attend state games competition

Atlanta, GA – November 6, 2012 – PMG, the smart choice for enterprise service catalog and business process automation software, presented a check for $1,000 to support aspiring athletes at the local Special Olympics Georgia. Joe LeCompte, principal, and Robert Castles, principal, presented the donation on November 5, 2012.

Special Olympics Georgia serves more than 24,470 athletes with intellectual disabilities in more than 180 programs in 120 counties. The donation will help to cover all expenses for eight Special Olympics Georgia athletes to attend a weekend-long State Games competition.

"We hope this donation will enable more athletes to participate in future training programs," said LeCompte. "PMG is thankful for the opportunity to give back to the community by supporting this important organization."

The mission of Special Olympics Georgia is to provide year-round sports training and athletic competition in a variety of Olympic-type sports for all children and adults with intellectual disabilities, giving them ongoing opportunities to develop physical fitness, demonstrate courage, experience joy, and participate in the sharing of gifts, skills and friendship with their families, other Special Olympics athletes and the community.

Special Olympics Georgia helps bring persons with intellectual disabilities into the larger society under conditions whereby they are accepted, respected, and given the chance to become useful and productive citizens. Through the sports program, the organization demonstrates that Special Olympics has a unique value: to show the world that every person counts and that every person can be something good when we work together.

About PMG
More than 20 percent of the Global 100 relies on PMG to deploy enterprise service catalog and business process automation software that streamlines operations, reduces costs and improves efficiency. Our solutions transcend traditional IT service management boundaries giving business and IT professionals a smarter way to automate business processes ranging from IT financial management to identity management, employee onboarding and cloud provisioning. As a result, our clients handle shared services requests faster with fewer manual processes and less reliance on staff intervention. For more information, please visit pmg.net.

PMG Recognized IT Service Catalog Solution in Critical Capabilities for IT Service Catalog Report

PMG Recognized IT Service Catalog Solution in Critical Capabilities for IT Service Catalog Report
PMG's Service Catalog Suite rated high in IT service catalog administrators, IT service catalog users, cloud catalog users and IT leaders

Atlanta, GA – October 30, 2012 – PMG, the smart choice for enterprise service catalog and business process automation software, was recognized for its Service Catalog Suite (SCS) v. 6.5 in Gartner's recently released "Critical Capabilities for IT Service Catalog" report.

PMG received the high rating in each of the report's four major use cases: IT service catalog administrators, IT service catalog users, cloud catalog users and IT leaders.

PMG SCS includes out-of-the-box reports to address the top 10 requested services. It supports complex, enterprise service catalog, identity and HR management, IT financial management, and cloud and data center management on a global level.

"This Gartner report is the gold standard for IT service catalog offerings," said Joe LeCompte, principal of PMG. "We believe our recognition by Gartner in this important report is a reflection of our commitment to our customers to deliver solutions that streamline operations, reduce costs and improve efficiency."

The "Critical Capabilities for IT Service Catalog" report was published on October 9, 2012 by Gartner's Jeffrey M. Brooks, research director in the IT Operations Management team and Debra Curtis, managing vice president of the IT Service and OT Management team. The research assessed 10 IT service catalog tools across nine critical capabilities essential to the selection of the appropriate IT service catalog tools for the IT I&O organization.

About PMG
More than 20 percent of the Global 100 relies on PMG to deploy business process automation software that streamlines operations, reduces costs and improves efficiency. With cloud-based and on-premise solutions that transcend traditional IT service management and catalog software, PMG give business and IT professionals a smarter way to automate business processes. As a result, our clients handle internal service requests faster with fewer manual processes and less reliance on staff intervention. For more information, please visit pmg.net.

PMG to Share Best Practices in Creating an Actionable Service Catalog at SIMposium 2012

PMG to Share Best Practices in Creating an Actionable Service Catalog at SIMposium 2012
Interactive session will include tips and techniques for building a successful service catalog

Atlanta, GA – October 29, 2012 – PMG, the smart choice for enterprise service catalog and business process automation software, announced today that Andrew Kramer, Vice President of Customer Solutions at PMG, will speak at SIMposium 2012 on October 30, 2012 in an interactive session on service catalog and portfolio management.

SIMposium 2012 is a two-day conference that is held at The Gaylord Texan in Dallas. From October 28-30, 2012, the conference will host more than eighty informative presentations designed for all levels of Information Technology Infrastructure Library (ITIL) and IT service management (ITSM) professionals. Attendees will gain crucial insight into how formal processes and industry tools align IT goals with business goals to improve operations.

A part of the "IT as a Business" track, Kramer will lead a 9:45 a.m. breakout session entitled "How to Create an Actionable Service Catalog." This presentation will dispel confusion around service catalog and portfolio management and will include real-world examples of successful and failed service catalog implementations along with practical and tactical advice from the lessons learned.

"As the c-level suite seeks to streamline processes and improve efficiency, it is critical to examine one's IT operations," said Kramer. "Our goal is for attendees to leave the session with concrete, actionable items that they can implement in their organization."

Receiving top honors from Gartner in the recently published Critical Capabilities for IT Service Catalog research report, the PMG Service Catalog Suite (PMG SCS) will be showcased in booth #113 in the exhibit hall. Attendees can see how PMG SCS can support complex, enterprise service catalog, identity and HR management, IT financial management, as well as cloud and data center management on a global level.

About PMG
More than 20 percent of the Global 100 relies on PMG to deploy enterprise service catalog and business process automation software that streamlines operations, reduces costs and improves efficiency. Our solutions transcend traditional IT service management boundaries giving business and IT professionals a smarter way to automate business processes ranging from IT financial management to identity management, employee onboarding and cloud provisioning. As a result, our clients handle shared services requests faster with fewer manual processes and less reliance on staff intervention. For more information, please visit pmg.net.

PMG Wins Innovator Award at World Wide Remedy Users Group Conference

PMG Wins Innovator Award at World Wide Remedy Users Group Conference
PMG Service Catalog Suite recognized by conference attendees for innovation

Atlanta, GA – October 25, 2012 – PMG, the smart choice for enterprise service catalog and business process automation software, received the "Innovator Award" for its PMG Service Catalog Suite (PMG SCS) at the recent World Wide Remedy Users Group (WWRUG12) Conference.

WWRUG12 is an independent, five-day conference hosted by WWRUG with support from BMC Software, Inc. and other Remedy partners. The annual conference was held in San Jose, Calif. from October 15-19, 2012 and consisted of user-driven and business-driven content and social networking events.

"We developed the WWRUG awards as a way to showcase some of the best products that work with Remedy," said Dan Bloom, Chairman of WWRUG12. "PMG's Service Catalog Suite embodies innovation from its ease of integration to its automation capabilities. Its integration with Remedy uses industry standard Web Services that provide painless integration."

The WWRUG awards include four categories: Best New Product, Innovator, Best Return on Investment, and the Product of the Year. Nominations are submitted prior to the start of the conference and are voted on by all attendees.

"Winning the WWRUG Innovator Award speaks volumes to our service catalog suite's flexibility, usability and functionality," said Joe LeCompte, principal at PMG. "This recognition reflects our ongoing commitment to delivering an enterprise service catalog that enables our customers to transcend traditional IT service management while continuing to leverage their significant investment in their existing ITSM toolsets."

In addition to the WWRUG Innovator Award, PMG SCS received top honors from Gartner in the recently published Critical Capabilities for IT Service Catalog research report. To learn more about how PMG SCS can support complex, enterprise service catalog, identity and HR management, IT financial management, and cloud and data center management on a global level, visit http://www.pmg.net/product-details/components.

About PMG
More than 20 percent of the Global 100 relies on PMG to deploy enterprise service catalog and business process automation software that streamlines operations, reduces costs and improves efficiency. Our solutions transcend traditional IT service management boundaries giving business and IT professionals a smarter way to automate business processes ranging from IT financial management to identity management, employee onboarding and cloud provisioning. As a result, our clients handle shared services requests faster with fewer manual processes and less reliance on staff intervention. For more information, please visit pmg.net.

PMG to Discuss Service Catalog in the Cloud at FUSION 12

PMG to Discuss Service Catalog in the Cloud at FUSION 12
Session to help enterprises develop a framework for cloud computing governance and automation

Atlanta, GA – October 24, 2012 – PMG, the smart choice for enterprise service catalog and business process autom ation software, announced today that Andrew Kramer, Vice President of Customer Solutions at PMG, will discuss integrating service catalogs to provide end-to-end service at FUSION 12 on October 29, 2012.

FUSION 12 is a four-day conference that is held at The Gaylord Texan in Dallas. The IT service management industry conference hosted by itSMF USA and HDI will include first-class exhibitors from around the world. With nine conference tracks, sessions range from beginner IT service management to strategic and sector specific presentations where attendees can walk away with case study examples, best practices and tips.

Kramer will lead an 11:30 a.m. session entitled "The Service Catalog in the Cloud: Preparing for the Coming Storm."  This presentation will address the importance of service catalogs in having a best-of-breed cloud computing governance and automation framework. Kramer will also discuss common pitfalls and risks, creating flexible user self-service forms and designing automated delivery while integrating with other tools to provide a complete end-to-end service.

"As ITSM professionals search for insights and tools to improve operations, cloud computing is top of mind," said Kramer. "Attendees will gain a better understanding of the potential integration and automation capabilities of their service catalog."

Receiving top honors from Gartner in the recently published Critical Capabilities for IT Service Catalog research report, the PMG Service Catalog Suite (PMG SCS) will be showcased in booth #208 in the exhibit hall. Attendees can see how PMG SCS can support complex, enterprise service catalog, identity and HR management, IT financial management, as well as cloud and data center management on a global level.

About PMG
More than 20 percent of the Global 100 relies on PMG to deploy enterprise service catalog and business process automation software that streamlines operations, reduces costs and improves efficiency. Our solutions transcend traditional IT service management boundaries giving business and IT professionals a smarter way to automate business processes ranging from IT financial management to identity management, employee onboarding and cloud provisioning. As a result, our clients handle shared services requests faster with fewer manual processes and less reliance on staff intervention. For more information, please visit pmg.net.

PMG to Showcase Top-Ranked Service Catalog during BMC Remedy User Group Conference

PMG to Showcase Top-Ranked Service Catalog during BMC Remedy User Group Conference
Session to help Enterprises build an Actionable Service Catalog

Atlanta, GA – October 15, 2012 – PMG, the smart choice for enterprise service catalog and business process automation software, announced today its participation at the World Wide Remedy Users Group, WWRUG12. With over 50,000 customers, BMC Remedy is the world's leading IT Service Management suite.

WWRUG12 includes more than 120 sessions designed specifically for organizations using Remedy from BMC Software. This educational event will be held October 15-19 in San Jose, California.

During WWRUG, Andrew Kramer, VP of Customer Solutions at PMG, will lead a session entitled "Building an Actionable Service Catalog." In this hands-on session, attendees will learn how to quickly build an actionable service catalog that is fully integrated with BMC Remedy. Participants will create services in the catalog, as well as build and create forms, bundles, pricing, and workflow.

Receiving top honors from Gartner in the recently published Critical Capabilities for IT Service Catalog research report, the PMG Service Catalog Suite (PMG SCS) will be showcased during the event. Attendees will see how PMG SCS can support complex, enterprise service catalog, identity and HR management, IT financial management, and cloud and data center management on a global level.

"We have a long and rapidly growing list of clients who use our flexible enterprise service catalog to capture and fulfill requests in conjunction with Remedy," said Joe LeCompte, principal of PMG. "They leverage our Remedy connectors, which we recently expanded to include BMC Atrium, to deliver rapid and painless integration," continued LeCompte.

During the conference, PMG will demonstrate why so many best-in-class organizations depend on its comprehensive, yet flexible and easy to use service catalog.

PMG SCS outpaces the competition with a vast set of configurable and dynamic design features that provide for a rich, easy-to-use end-user and administrative interface. PMG's vast array of Connectors provide out-of-the-box integrations with key cloud platforms such as VMWare, provisioning tools like Microsoft System Center, other core ITSM platforms such as HP Service Manager, CA Service Desk, Frontrange ITSM, and BMC Footprints (Numara), and core ERP systems such as SAP, Oracle and numerous others.

About PMG
More than 20 percent of the Global 100 relies on PMG to deploy enterprise service catalog and business process automation software that streamlines operations, reduces costs and improves efficiency. Our solutions transcend traditional IT service management boundaries giving business and IT professionals a smarter way to automate business processes ranging from IT financial management to identity management, employee onboarding and cloud provisioning. As a result, our clients handle shared services requests faster with fewer manual processes and less reliance on staff intervention. For more information, please visit pmg.net.

PMG on Track to Double Annual Revenue in 2012

PMG on Track to Double Annual Revenue in 2012
Rapid Payback Drives Strong Demand for Enterprise Service Catalog

Atlanta, GA – October 1, 2012 – PMG, the smart choice for enterprise service catalog and business process automation software, announced today record year-to-date results for 2012. With license revenue up more than 500% over last year, PMG has achieved record revenue and net income. During 2012, PMG has added new customers such as Publicis Groupe, National Science Foundation, Analog Devices, and Optiver.

PMG's growth was fueled by strong market demand for proven applications like the PMG Service Catalog Suite (PMG SCS) that can support complex, enterprise service catalog, identity and HR management, IT financial management, and cloud and data center management on a global level.

"We are especially proud of the extremely rapid results that our solutions deliver -- even in very large scale, global implementations. The timeframe from project kickoff to initial production launch is typically less than 90 days in most cases," said Joe LeCompte, principal of PMG.

Earlier this year, PMG also got high marks from customers at its annual user group meeting which was attended by IT leaders from around the globe. Conference sessions addressed issues faced by a wide variety of organizational departments that currently benefit from using PMG Service Catalog Suite (PMG SCS) including IT, HR, Finance, Legal, Facilities and other shared services groups.

PMG SCS leverages PMG's deep experience in e-Commerce, portal deployment and collaboration, combining:

  • PMG iRequest: an e-Commerce online catalog and request system
  • PMG iDeliver: a full business process management (BPM) suite providing powerful workflow design, enterprise application integration (EAI) and workflow
  • PMG iCollaborate®: an enterprise content management and collaboration engine

PMG SCS outpaces the competition with a vast set of configurable and dynamic design features that provide for a rich, easy-to-use end-user and administrative interface. PMG's vast array of Connectors provide out-of-the-box integrations with key cloud platforms such as VMWare, Microsoft System Center and Hyper-v, core ITSM platforms such as BMC, IBM, HP, CA, Frontrange, Marval, Numara, and core ERP systems such as SAP, Oracle and numerous others.

About PMG
More than 20 percent of the Global 100 relies on PMG to deploy enterprise service catalog and business process automation software that streamlines operations, reduces costs and improves efficiency. Our solutions transcend traditional IT service management boundaries giving business and IT professionals a smarter way to automate business processes ranging from IT financial management to identity management, employee onboarding and cloud provisioning. As a result, our clients handle shared services requests faster with fewer manual processes and less reliance on staff intervention. For more information, please visit pmg.net.

PMG to Share Cloud Provisioning Solutions for Enterprise Service Catalog

PMG to Share Cloud Provisioning Solutions for Enterprise Service Catalog
CampIT Conference will Focus on Cloud Computing Strategies

Atlanta, GA – September 17, 2012 – PMG.net Inc., the technology leader for enterprise service catalog and business process automation software, announced today its participation at the Cloud Computing Strategies Conference sponsored by CampIT.

Scheduled for September 24 in Chicago, this CampIT conference will address numerous issues involved with a cloud environment including security, compliance, data location and data availability as well as the financial, scalability and flexibility benefits of cloud computing.

During the conference PMG will demonstrate how its PMG Service Catalog Suite (PMG SCS) can support complex, enterprise service catalog, cloud and data center management, identity and HR management, and IT financial management, all on a global level.

Organizations leverage PMG SCS for their enterprise, IT, and departmental service catalogs. Using PMG's cloud connectors, including VMWare, Amazon Web Services (AWS), Openstack, and Microsoft Hyper-V, public, private, or hybrid cloud and Infrastructure-as-a-service (IaaS) initiatives can deliver fully customizable online ordering and dynamic provisioning of VMs. Ordering screens are fully configurable without programming and include form fields, pricing, price configuration, SLAs and more.

Designed for CIOs, IT executives, managers, and staff, the conference sessions will include:

  • Where to Get Started – How to Dip Your Toe Into the Cloud
  • Hybrid Cloud: How to Build and Integrate the Best of Both Worlds
  • Cloud Performance: Strategies for Managing and Measuring Application Performance in the Cloud
  • Cloud Computing: Tips for Handling Regulatory Compliance Issues
  • Cloud Security: How to Manage the Risk When Utilizing Cloud Computing
  • Pitfall Avoidance: Lessons Learned from IT Departments Who Have Moved to the Cloud

Attendees at the CampIT Conference will see why so many best-in-class organizations depend on PMG's comprehensive, yet flexible and easy to use, highly scalable service catalog. The PMG Service Catalog can power any cloud or IaaS initiative, fully integrated with existing systems and tools.

About PMG
PMG is the technology leader in the rapidly growing market for enterprise service catalog, IT financial management, cloud, and HR business process automation software. PMG's Service Catalog provides a unique blend of state-of-the-art technologies into a feature-packed powerhouse. Since the launch of its flagship Service Catalog Suite software in 2006, PMG has established its technology leadership and continues to grow its client list among Global 2000 companies as well as midsize enterprises worldwide.  For more information, please visit pmg.net.

CIOsynergy to Showcase PMG’s Business Process Automation Software

CIOsynergy to Showcase PMG's Business Process Automation Software

Atlanta, GA – September 12, 2012 – PMG.net Inc., the technology leader for enterprise service catalog and business process automation software, announced today its participation at CIOsynergy's upcoming event in New York City, on September 27, 2012.

Over 150 CIOs and IT professionals will participate in CIOsynergy, to learn about the emerging trends in enterprise IT, and their impact on greater efficiency and cost effectiveness.  Open to Fortune 500's and mid-market enterprise, CIOsynergy's events gather senior executives from the office of the CIO, including Directors, VPs, Chief Architects, CTOs and CIOs.

"We are thrilled to have PMG at CIOsynergy New York. As a leading provider of enterprise service catalogs, their presence will provide event attendees with an additional layer of industry insights and thought leadership," says Patrick Mason, Director of Communications and Marketing.

At CIOsynergy New York a panel of leading CIOs moderated by Scott Shuster, will share and explore how CIOs can be successful in their role. Mr. Shuster has led virtually every Business Week CEO, CFO, and CIO conference held since the founding of the magazine's events group and over 100 of the world's most prominent gatherings of large company leaders and senior executives.

During the conference PMG will demonstrate how its PMG Service Catalog Suite (PMG SCS) can support complex, enterprise service catalog, identity and HR management, IT financial management, and cloud and data center management on a global level.

PMG SCS leverages PMG's deep experience in e-Commerce, portal deployment and collaboration, combining:

  • PMG iRequest: an e-Commerce online catalog and request system
  • PMG iDeliver: a full business process management (BPM) suite providing powerful workflow design, enterprise application integration (EAI) and workflow
  • PMG iCollaborate®: an enterprise content management and collaboration engine

PMG SCS outpaces the competition with a vast set of configurable and dynamic design features that provide for a rich, easy-to-use end-user and administrative interface. PMG's vast array of Connectors provide out-of-the-box integrations with key cloud platforms such as VMWare, Microsoft System Center and Hyper-v, core ITSM platforms such as BMC, IBM, HP, CA, Frontrange, Marval, Numara, and core ERP systems such as SAP, Oracle and numerous others.

About PMG
PMG is the technology leader in the rapidly growing market for enterprise service catalog, IT financial management, cloud, and HR business process automation software. PMG's Service Catalog provides a unique blend of state-of-the-art technologies into a feature-packed powerhouse. Since the launch of its flagship Service Catalog Suite software in 2006, PMG has established its technology leadership and continues to grow its client list among Global 2000 companies as well as midsize enterprises worldwide.  For more information, please visit pmg.net.

PMG to Present Best Practices in IT Financial Management at ITFMA Conference

PMG to Present Best Practices in IT Financial Management at ITFMA Conference
Session to Show Impact of Leveraging a Service Catalog Foundation

Atlanta, GA – July 26, 2012 – PMG.net Inc., the technology leader for enterprise service catalog and IT Financial Management (ITFM) software, announced its selection to lead a workshop at The World of IT Financial Management Conference slated for August 20-24 in Scottsdale, AZ.

Organized by the IT Financial Management Association (ITFMA), this popular industry event will focus on topics such as IT financial planning, budgeting, and reporting, as well as IT asset and expense management. Andrew Kramer, VP of Customer Solutions at PMG, will lead the four hour session entitled "Best Practices in ITIL Financial Management – The Service Catalog and CMDB Workshop."

The PMG workshop will cover ITILv3 best practices and discuss the practical implementation of IT Financial Management via a service catalog and configuration management database (CMDB). The session will include advice for implementing service pricing, costing, chargeback, accounting, and differentiated service levels.

While some practitioners believe a Service Catalog is just a list of services or a document describing what services are provided, more mature organizations understand that services provided have a cost and these costs must be accounted for, allocated, and preferably paid for by the recipients. This interactive session will include real-world examples of successful IT financial management implementations and lessons learned. Discussion points will include:

  • How to avoid common mistakes and pitfalls
  • Tips and techniques for getting started
  • How to set project goals and achieve desired results
  • Best practices in service pricing/costing, cost allocation, and chargeback

Numerous organizations rely on PMG Service Catalog Suite (PMG SCS) for global IT financial management due to its comprehensive capabilities including automated catalog uploads, cost allocation models, financial analytics and dashboards. PMG SCS provides a simple yet elegant solution that covers the full IT transaction lifecycle from initial asset request, approvals and procurement to ongoing asset management, cost center allocation, reassignment and retirement. With its multi-lingual and multi-currency capabilities, PMG SCS provides a single solution that supports a diverse global user base and countless vendors with out-of-the-box connectors for seamless integration to ERP systems such as SAP and Oracle.

About PMG
PMG is the technology leader in the rapidly growing market for enterprise service catalog and IT financial management software. PMG's Service Catalog provides a unique blend of state-of-the-art technologies into a feature-packed powerhouse. Since the launch of its flagship Service Catalog Suite software in 2006, PMG has established its technology leadership and continues to grow its client list among Global 2000 companies worldwide. For more information, please visit pmg.net.

PMG Announces VMWare Connector at Gartner Data Center Conference

PMG Announces VMWare Connector at Gartner Data Center Conference
Extends Enterprise Service Catalog for Cloud Computing

Las Vegas, NV – December 6, 2011 – PMG.net Inc., the technology leader for enterprise service catalog and business process automation software, announced its new VMWare Connector today at The Gartner Data Center Conference. This connector provides seamless integration between the PMG Service Catalog Suite (PMG SCS) and VMWare vCloud Director.

Organizations that have deployed PMG SCS for their enterprise, IT, and departmental service catalogs can now leverage the VMWare Connector with their public, private, or hybrid cloud and Infrastructure-as-a-service (IaaS) initiatives. PMG SCS with VMWware Connector delivers fully customizable online ordering and dynamic provisioning of VMs. Ordering screens are fully configurable without programming and include form fields, pricing, price configuration, SLAs and more.

With PMG SCS, workflows can include any kind of approval, change, and CMDB updates with fully automated interaction through any mobile device. The solution also provides reports and subscription management for adds, moves, or changes.

Attendees at the Gartner Data Center Conference will see why so many best-in-class organizations depend on PMG's comprehensive, yet flexible and easy to use, highly scalable service catalog. The PMG Service Catalog can power any cloud or IaaS initiative, fully integrated with existing systems and tools.

PMG SCS leverages PMG's deep experience in e-Commerce, portal deployment and collaboration, combining:

  • PMG iRequest: an e-Commerce online catalog and request system
  • PMG iDeliver: a full business process management (BPM) suite providing powerful workflow design, enterprise application integration (EAI) and workflow
  • PMG iCollaborate®: an enterprise content management and collaboration engine

PMG SCS outpaces the competition with a vast set of configurable and dynamic design features that provide for a rich, easy-to-use end-user and administrative interface. PMG's vast array of Connectors provide out-of-the-box integrations with key cloud platforms such as VMWare, Microsoft System Center and Hyper-v, core ITSM platforms such as BMC, IBM, HP, CA, Frontrange, Marval, Numara, and core ERP systems such as SAP, Oracle and numerous others.

About the Gartner Data Center Conference 2011
The Gartner Data Center Conference is the most comprehensive compilation of sessions and advice on the future of the data center ever held. It offers the latest actionable insights and best practices in all areas affecting the data center – real-time infrastructure to servers and storage to business continuity and disaster recovery. Additional information is available at www.gartner.com/us/datacenter.

About PMG
PMG is the technology leader in the rapidly growing market for enterprise service catalog, IT, cloud, and HR business process automation software. PMG's Service Catalog provides a unique blend of state-of-the-art technologies into a feature-packed powerhouse.  Since the launch of its flagship Service Catalog Suite software in 2006, PMG has established its technology leadership and continues to grow its client list among Global 2000 companies as well as midsize enterprises worldwide.  For more information, please visit pmg.net.

Gartner Data Center Conference to Include PMG’s Enterprise Service Catalog

Gartner Data Center Conference to Include PMG's Enterprise Service Catalog
Capabilities for improving IT operations and lowering costs to be displayed

Atlanta, Ga. – November 16, 2011 – PMG.net Inc., the technology leader for enterprise service catalog and business process automation software, announced its participation in The Gartner Data Center Conference. This event will be held December 5-8, 2011 in Las Vegas. During the conference PMG will showcase how its PMG Service Catalog Suite (PMG SCS) software solution helps customers achieve operational excellence in service delivery.

Focused on critical IT Infrastructure & Operations (I&O) trends and technologies, the Gartner Data Center conference offers 100 interactive sessions organized in 8 tracks and involves forty-five of Gartner's top I&O analysts. Sessions will include "My Service Catalog is My Salvation" and topics such as the impact of cloud computing, ITIL and process improvement, and more.

During the Gartner Data Center Conference, PMG will demonstrate why so many best-in-class organizations depend on its comprehensive, yet flexible and easy to use, highly scalable service catalog. Attendees will see how PMG Service Catalog can power any cloud or IaaS initiative, fully integrated with  existing systems and tools.

Leveraging PMG's deep experience in e-Commerce, portal deployment and collaboration, the solution combines:

  • PMG iRequest: an e-Commerce online catalog and request system
  • PMG iDeliver: a full business process management (BPM) suite providing powerful workflow design, enterprise application integration (EAI) and workflow
  • PMG iCollaborate®: an enterprise content management and collaboration engine

PMG SCS outpaces the competition with a vast set of configurable and dynamic design features that provide for a rich, easy-to-use end-user and administrative interface. PMG's vast array of Connectors provide out-of-the-box integrations with key cloud platforms such as VMWare, Microsoft System Center and Hyper-v, core ITSM platforms such as BMC, IBM, HP, CA, Frontrange, Marval, Numara, and core ERP systems such as SAP, Oracle and numerous others.

About the Gartner Data Center Conference 2011

The Gartner Data Center Conference is the most comprehensive compilation of sessions and advice on the future of the data center ever held. It offers the latest actionable insights and best practices in all areas affecting the data center – real-time infrastructure to servers and storage to business continuity and disaster recovery. Additional information is available at www.gartner.com/us/datacenter.

About PMG
PMG is the technology leader in the rapidly growing market for enterprise service catalog, IT, cloud, and HR business process automation software. PMG's Service Catalog provides a unique blend of state-of-the-art technologies into a feature-packed powerhouse.  Since the launch of its flagship Service Catalog Suite software in 2006, PMG has established its technology leadership and continues to grow its client list among Global 2000 companies as well as midsize enterprises worldwide.  For more information, please visit pmg.net.

HR Technology Conference to Feature Leading Enterprise Service Catalog from PMG

HR Technology Conference to Feature Leading Enterprise Service Catalog from PMG
Capabilities that speed up employee and contractor onboarding will be displayed

Atlanta, Ga. – October 3, 2011 – PMG.net Inc., the technology leader for enterprise service catalog and business process automation software, announced its participation in The HR Technology Conference, the foremost conference for HR practitioners. This event started today in Las Vegas and runs through October 5, 2011.  During the conference PMG will showcase how its PMG Service Catalog Suite (PMG SCS) software solution helps customers achieve operational excellence in service delivery.

The HR Technology® conference is the "Annual Town Meeting" of thousands of professionals from a dozen countries who gather to share their expertise and challenges in all forms of technology for HR. This event attracts senior HR practitioners, as well as every major industry analyst, consultants and bloggers.

"Practitioners flock to the HR Technology® Conference for the education," says Co-Chair Bill Kutik, technology columnist for producer Human Resource Executive®. "They hear and talk with senior HR colleagues who explain how they've used technology to solve problems that many attendees are still facing."

Leading HR groups depend on solutions from PMG for employee onboarding/offboarding, as well as contractor, role, profile, and identity management. At PMG's booth #662 attendees will be able to see enterprise service catalog capabilities that set the industry standard. Designed to simplify and speed deployment of service catalogs, PMG SCS empowers any organization to design, create, publish, and make a truly actionable service catalog that will provide real business value and process improvement.

PMG SCS includes more than 500 instantly editable service, form, and workflow templates, providing for rapid, best-practices based deployment. Leveraging PMG's deep experience in e-Commerce, portal deployment and collaboration, the solution combines:

  • PMG iRequest: an e-Commerce online catalog and request system
  • PMG iDeliver: a full business process management (BPM) suite providing powerful workflow design, enterprise application integration (EAI) and workflow
  • PMG iCollaborate®: an enterprise content management and collaboration engine

PMG SCS outpaces the competition with a vast set of configurable and dynamic design features that provide for a rich, easy-to-use end-user and administrative interface. PMG's vast array of Connectors provide out-of-the-box integrations with key cloud platforms such as VMWare, Microsoft System Center and Hyper-v, core ITSM platforms such as BMC, IBM, HP, CA, Frontrange, Marval, Numara, and core ERP systems such as SAP, Oracle and numerous others.

About PMG
PMG is the technology leader in the rapidly growing market for enterprise service catalog, IT, cloud, and HR business process automation software. PMG's Service Catalog provides a unique blend of state-of-the-art technologies into a feature-packed powerhouse.  Since the launch of its flagship Service Catalog Suite software in 2006, PMG has established its technology leadership and continues to grow its client list among Global 2000 companies as well as midsize enterprises worldwide.  For more information, please visit pmg.net.

PMG’s Leading Enterprise Service Catalog Helps Improve Operations and Cut Costs

PMG’s Leading Enterprise Service Catalog Helps Improve Operations and Cut Costs
Capabilities for business process automation will be presented at service management conferences

Atlanta, Ga. – August 22, 2011 – PMG.net Inc., the technology leader for enterprise service catalogs and business process automation, announced its participation in two conferences in September: IT Portfolio Management and FUSION 11, the premiere global service management conference.  In addition to presenting an education session, PMG will showcase its market leading Service Catalog Suite (PMG SCS) -- with extensive capabilities for cloud computing -- during these events.

With more than 80 informative presentations, FUSION 11 addresses the needs of CIOs, seasoned IT directors, service level managers, and business analysts. Also designed to educate this audience, the IT Portfolio Management conference, planned for September 21-22, 2011 in Chicago, will provide strategies to help IT effectively manage technology portfolios.

PMG’s Vice President of Customer Solutions, Andrew Kramer, was selected to present an educational session entitled, “Creating an Actionable Service Catalog” on Monday, September 26 at 10:15 a.m. during FUSION 11. Two leaders in the world of service management -- HDI and itSMF -- have joined forces to elevate the standards in service management education at this conference.

FUSION 11 attendees will gain crucial insight into how formal processes and industry tools can align IT goals with business goals to improve operations. This popular industry event will offer sessions focused on the delivery and support of IT services and the fundamental concepts behind service management. FUSION 11 will be held September 25-28 in Washington, DC.

During both events, PMG will demonstrate why so many best-in-class organizations depend on its comprehensive, yet flexible and easy to use highly scalable service catalog. Leveraging PMG's deep experience in e-Commerce, portal deployment and collaboration, the solution combines:

  • PMG iRequest: an e-Commerce online catalog and request system
  • PMG iDeliver: a full business process management (BPM) suite providing powerful workflow design, enterprise application integration (EAI) and workflow
  • PMG iCollaborate®: an enterprise content management and collaboration engine

PMG’s vast array of Connectors provide out-of-the-box integrations with key cloud platforms such as VMWare, Microsoft System Center and Hyper-v, core ITSM platforms such as BMC, IBM, HP, CA, Frontrange, Marval, Numara, and core ERP systems such as SAP, Oracle and numerous others.

About PMG
PMG is the technology leader in the rapidly growing market for enterprise service catalog, cloud enablement, and business process automation software. PMG’s Service Catalog provides a unique blend of state-of-the-art technologies into a feature-packed powerhouse.  Since the launch of its flagship Service Catalog Suite software in 2006, PMG has established its technology leadership and continues to grow its client list among Global 2000 companies as well as midsize enterprises worldwide.  For more information, please visit pmg.net.

PMG Provides Comprehensive Service Catalog for Cloud Computing

PMG Provides Comprehensive Service Catalog for Cloud Computing
Offering Includes Self-service, Workflow, and Automated Provisioning

Atlanta, Ga. – June 7, 2011 – PMG.net Inc., the technology leader for enterprise service catalogs and business process automation, announced its extensive service catalog for cloud computing within its flagship PMG Service Catalog Suite (SCS). Many organizations worldwide that have deployed PMG SCS for their enterprise, IT, and departmental service catalogs can now leverage new and improved capabilities to power their public, private, or hybrid cloud and Infrastructure-as-a-service (IaaS) initiatives.

According to Gartner’s recent survey of more than 2000 CIOs, cloud computing is the top CIO priority for 2011. As most enterprises are increasing reliance on cloud computing, IT organizations are realizing that a comprehensive enterprise service catalog is an essential ingredient for any cloud program. In-house IT teams must offer services with the same speed, agility, price and performance as outsourced options and a properly designed, robust service catalog becomes not only the “front end” of the cloud, but also provides the seamless workflow and auto-provisioning on the “back end” to quickly achieve a properly deployed solution.

Infrastructure as a Service (IaaS) is a provisioning model in which an organization delivers the equipment used to support operations, including services, storage, hardware, servers and networking components on-demand via dynamically provisioned cloud resources.  PMG SCS provides the customer portal and online experience for browsing, configuring, ordering, and real-time delivery of cloud and IaaS offerings regardless of where the back-end resources are physically located or the technologies and providers are employed.

With this release, PMG SCS has added new and improved integration connectors for VMWare, Microsoft System Center, Microsoft Active Directory, SAP, and more. This robust offering helps customers quickly automate business processes and continue to achieve their goal of operational excellence in service delivery.

Best-in-class organizations turn to PMG because it offers the most comprehensive, yet flexible and easy to use highly scalable service catalog available. Leveraging PMG's deep experience in e-Commerce, portal deployment and collaboration, the solution combines:

  • PMG iRequest: an e-Commerce online catalog and request system
  • PMG iDeliver: a full business process management (BPM) suite providing powerful workflow design, enterprise application integration (EAI) and workflow
  • PMG iCollaborate®: an enterprise content management and collaboration engine

PMG’s vast array of Connectors provide out-of-the-box integrations with key cloud platforms such as VMWare, Microsoft System Center and Hyper-v, core ITSM platforms such as BMC, IBM, HP, CA, Frontrange, Marval, Numara, and core ERP systems such as SAP, Oracle and numerous others.

About PMG
PMG is the technology leader in the rapidly growing market for enterprise service catalog, cloud enablement, and business process automation software. PMG’s Service Catalog provides a unique blend of state-of-the-art technologies into a feature-packed powerhouse.  Since the launch of its flagship Service Catalog Suite software in 2006, PMG has established its technology leadership and continues to grow its client list among Global 2000 companies as well as midsize enterprises worldwide. For more information, please visit pmg.net.

Enterprise Service Catalog Best Practices Take Center Stage at PMG’s 2011 User Conference

Enterprise Service Catalog Best Practices Take Center Stage at PMG’s 2011 User Conference

Atlanta, Ga. – April 27, 2011 – PMG.net Inc., the technology leader for enterprise service catalogs and business process automation, celebrated a highly successful 2011 user conference at the Capital City Club in downtown Atlanta. The two day event – focused on enterprise service catalog best practices – attracted customers from around the globe.

Conference sessions addressed issues faced by a wide variety of organizational departments that currently benefit from using PMG Service Catalog Suite (PMG SCS) including IT, HR, Finance, Legal, Facilities and other shared services groups. During the conference PMG revealed product strategy for PMG SCS that will help customers continue to achieve their goal of operational excellence in service delivery.

“It was one of the best user conferences that I have ever attended – I felt like it was all about me,” remarked Suzanne Schiessler an attendee from a premium west coast university. “The feedback we received from attendees was incredibly positive,” stated Joe LeCompte, PMG principal. “Customers were excited to learn about leveraging the power and flexibility of PMG SCS to reach beyond the service catalog to resolve challenges in areas like user provisioning and identity management,” continued LeCompte.

Customers from a wide variety of industries including energy, food and beverage, higher education, financial services and others relayed how they have provided business value and improved processes via their service catalog implementations. Sessions at this educational event included topics ranging from IT strategy to tactics including:

  • Mobile support
  • User identity management
  • Cloud enablement
  • Document generation and management
  • Service and workflow templates
  • Service bundling
  • End-to-end systems integration using PMG Connectors, including to HRMS, ERP, and provisioning systems such as SAP, Oracle, VMWare, and more

IT groups ranging from small help desks to large global support teams turn to PMG because it offers the most comprehensive, yet flexible and easy to use highly scalable service catalog & business process automation solution available. PMG SCS outpaces the competition with a vast set of configurable and dynamic design features that provide for a rich, easy-to-use end-user and administrative interface.

PMG SCS version 6 leverages PMG's deep experience in e-Commerce, portal deployment and collaboration, the solution combines:

  • PMG iRequest: an e-Commerce online catalog and request system
  • PMG iDeliver: a full business process management (BPM) suite providing powerful workflow design, enterprise application integration (EAI) and workflow
  • PMG iCollaborate®: an enterprise content management and collaboration engine

PMG’s vast array of Connectors provide out-of-the-box integrations with SAP, Oracle, Microsoft SharePoint, Active Directory, Sun Identity Manager, LDAP, e-mail, and most leading ITSM applications such as BMC Remedy and Service Desk Express, CA Service Desk, HP Service Center/Manager, IBM Maximo, Microsoft SCCM, Numara Footprints, Marval and numerous others.

About PMG
PMG is the technology leader in the rapidly growing market for enterprise service catalog and business process automation software. PMG’s Service Catalog provides a unique blend of state-of-the-art technologies into a feature-packed powerhouse. Since the launch of its flagship Service Catalog Suite software in 2006, PMG has established its technology leadership and continues to grow its client list among Global 2000 companies as well as midsize enterprises worldwide. For more information, please visit pmg.net.

HDI World Conference to Include Leading Enterprise Service Catalog from PMG

HDI World Conference to Include Leading Enterprise Service Catalog from PMG
Cost cutting capabilities of business process automation software will be displayed

Atlanta, Ga. – March 15, 2011 – PMG.net Inc., the technology leader for enterprise service catalogs and business process automation, today announced its participation in HDI 2011, the 21st annual world conference for IT service and technical support. This popular industry event will be held in Las Vegas on March 29 – April 1, 2011.  During the conference PMG will showcase how its PMG Service Catalog Suite (PMG SCS) helps customers achieve operational excellence in service delivery.

Over 1600 IT service and technical support professionals will attend HDI 2011. With more than 80 breakout sessions, this educational event covers topics ranging from IT strategy and business alignment to optimizing performance through technology.

At PMG’s booth #110 attendees will be able to see service catalog capabilities that set the industry standard. Designed to simplify and speed deployment of service catalogs, PMG SCS empowers any organization to design, create, publish, and make a truly actionable service catalog that will provide real business value and process improvement.

IT groups ranging from small help desks to large global support teams turn to PMG because it offers the most comprehensive, yet flexible and easy to use highly scalable service catalog & business process automation solution available. PMG SCS outpaces the competition with a vast set of configurable and dynamic design features that provide for a rich, easy-to-use end-user and administrative interface.

PMG SCS version 6 leverages PMG's deep experience in e-Commerce, portal deployment and collaboration, the solution combines:

  • PMG iRequest: an e-Commerce online catalog and request system
  • PMG iDeliver: a full business process management (BPM) suite providing powerful workflow design, enterprise application integration (EAI) and workflow
  • PMG iCollaborate®: an enterprise content management and collaboration engine

PMG’s vast array of Connectors provide out-of-the-box integrations with SAP, Oracle, Microsoft SharePoint, Active Directory, Sun Identity Manager, LDAP, e-mail, and most leading ITSM applications such as BMC Remedy and Service Desk Express, CA Service Desk, HP Service Center/Manager, IBM Maximo, Microsoft SCCM, Numara Footprints, Marval and numerous others.

About PMG
PMG is the technology leader in the rapidly growing market for enterprise service catalog and business process automation software. PMG’s Service Catalog provides a unique blend of state-of-the-art technologies into a feature-packed powerhouse. Since the launch of its flagship Service Catalog Suite software in 2006, PMG has established its technology leadership and continues to grow its client list among Global 2000 companies as well as midsize enterprises worldwide. For more information, please visit pmg.net.

PMG to Showcase Leading Enterprise Service Catalog At Pink Elephant IT Management Conference

PMG to Showcase Leading Enterprise Service Catalog At Pink Elephant IT Management Conference
Attendees will see new capabilities of business process automation software

Atlanta, Ga. – February 16, 2011 – PMG.net Inc., the technology leader for enterprise service catalogs and business process automation, today announced its participation in Pink Elephant’s 15th Annual IT Management Conference and Exhibition. This educational event will be held in Las Vegas at the Bellagio February 20 – 23, 2011. During the conference, PMG will showcase its newly released version 6 of the PMG Service Catalog Suite (PMG SCS).

With 15 tracks and over 160 sessions, the Pink Elephant conference is the industry’s largest ITIL event. At PMG’s booth #604 attendees will be able to see industry leading capabilities for large global service catalog implementations. Designed to simplify and speed deployment of global service catalogs, PMG SCS version 6 delivers sizable savings -- from a hardware, software, and administrative perspective – over competitive alternatives.

With PMG SCS version 6, users can configure a service once and then publish it in multiple languages and multiple currencies, all from a single administrative viewpoint and single instance of the software. These advanced capabilities relieve IT staff from the administrative burden of managing and maintaining a unique service within the online catalog for each language or currency supported. Companies with complex multi-lingual, multi-currency, and sophisticated business processes will enjoy these benefits.

PMG offers the most comprehensive, yet flexible and easy to use highly scalable service catalog & business process automation solution available. PMG SCS version 6 outpaces the competition with a vast set of configurable and dynamic e-form design features that provide for a rich, easy-to-use end-user interface.

PMG SCS version 6 leverages PMG's deep experience in e-Commerce, portal deployment and collaboration, the solution combines:

  • PMG iRequest: an e-Commerce online catalog and request system
  • PMG iDeliver: a full business process management (BPM) suite providing powerful workflow design, enterprise application integration (EAI) and workflow
  • PMG iCollaborate®: an enterprise content management and collaboration engine

PMG’s vast array of Connectors provide out-of-the-box integrations with SAP, Oracle, Microsoft SharePoint, Active Directory, Sun Identity Manager, LDAP, e-mail, and most leading ITSM applications such as BMC Remedy and Service Desk Express, CA Service Desk, HP Service Center/Manager, IBM Maximo, Microsoft SCCM, Numara Footprints, Marval and numerous others.

About PMG
PMG is the technology leader in the rapidly growing market for enterprise service catalog and business process automation software. PMG’s Service Catalog provides a unique blend of state-of-the-art technologies into a feature-packed powerhouse. Since the launch of its flagship Service Catalog Suite software in 2006, PMG has established its technology leadership and continues to grow its client list among Global 2000 companies as well as midsize enterprises worldwide. For more information, please visit pmg.net.

PMG Releases Version 6 of its Service Catalog Suite for Business Process Automation

PMG Releases Version 6 of its Service Catalog Suite for Business Process Automation
New features reduce costs for global deployments and sophisticated service environments

Atlanta, Ga. – December 1, 2010 – PMG.net Inc., the technology leader for enterprise service catalogs and business process automation, today announced availability of PMG Service Catalog Suite (PMG SCS) software version 6.

PMG has guided numerous organizations through large global service catalog implementations. With PMG SCS version 6, users can configure a service once and then publish it in multiple languages and multiple currencies, all from a single administrative viewpoint and single instance of the software. These advanced capabilities relieve IT staff from the administrative burden of managing and maintaining a unique service within the online catalog for each language or currency supported.

With today’s tight budgets, IT executives will appreciate the sizable savings -- from a hardware, software, and administrative perspective -- delivered by PMG SCS version 6. “At PMG it’s our mission to bring the ‘Easy’ button to Service Catalogs,” said Joe LeCompte, a PMG principal.  “PMG SCS version 6 provides unequaled ability to simplify and speed deployment of global service catalogs, especially those with complex multi-lingual, multi-currency, and sophisticated business processes,” continued LeCompte.

PMG offers the most comprehensive, yet flexible and easy to use highly scalable service catalog & business process automation solution available. PMG SCS version 6 outpaces the competition with a vast set of configurable and dynamic e-form design features that provide for a rich, easy-to-use end-user interface.

PMG SCS version 6 leverages PMG's deep experience in e-Commerce, portal deployment and collaboration, the solution is a powerful combination of technologies:

  • PMG iRequest: an e-Commerce online catalog and request system
  • PMG iDeliver: a full business process management (BPM) suite providing powerful workflow design, enterprise application integration (EAI) and workflow
  • PMG iCollaborate®: an enterprise content management and collaboration engine

PMG’s vast array of Connectors provide out-of-the-box integrations with SAP, Oracle,  Microsoft SharePoint, Active Directory, Sun Identity Manager, LDAP, e-mail, and most leading ITSM applications such as BMC Remedy and Service Desk Express, CA Service Desk, HP Service Center/Manager, IBM Maximo, Microsoft SCCM, Numara Footprints, Marval and numerous others.

To learn more about service catalog best practices and PMG SCS version 6 join our webinar on Thursday, December 16, 2010.

About PMG
PMG is the technology leader in the rapidly growing market for enterprise service catalog and business process automation software. PMG’s Service Catalog provides a unique blend of state-of-the-art technologies into a feature-packed powerhouse.  Since the launch of its flagship Service Catalog Suite software in 2006, PMG has established its technology leadership and continues to grow its client list among Global 2000 companies as well as midsize enterprises worldwide.  For more information, please visit pmg.net.

Third Sky and PMG Speed Time-to-Value and Alleviate Risk with Service Catalog Quick Start Program

Third Sky and PMG Speed Time-to-Value and Alleviate Risk with Service Catalog Quick Start Program
New Offering Includes Modeling Workshop, Mentoring and Usage of PMG Service Catalog Suite

Atlanta, Ga. – August 24, 2010 – Leading full service IT Service Management (ITSM) solutions provider Third Sky, Inc., and PMG.net Inc., the technology leader for enterprise service catalogs, today announced availability of a joint Service Catalog Quick Start Program. This new offering combines Third Sky’s acclaimed Service Catalog workshop and consulting with usage of PMG Service Catalog Suite (PMG SCS) software, empowering companies to quickly define and deploy their first online and fully actionable service catalog.

“By combining Third Sky's Service Catalog expertise with PMG’s market leading software, IT teams can quickly complete the definition of services in their Service Catalog and publish it for draft review,” said Lou Hunnebeck, Vice President of ITSM Vision & Strategy for Third Sky. “This allows the momentum from the modeling workshop to carry forward to drive rapid completion of an organization’s service catalog,” Hunnebeck continued.

The Service Catalog Quick Start program provides a proven, facilitated approach to developing a Service Catalog that helps organizations leverage ITIL best practices to realize the following benefits:

  • Begin the cultural shift from a system-oriented perspective to a service-oriented perspective
  • Create a foundation and framework for improving the processes that govern the design, transition, and operation of shared services
  • Quickly and easily define services and present them in a professional manner using PMG’s user-friendly, web-based system
  • Deploy an actionable Service Catalog, available for immediate usage within the enterprise.

“Companies can leverage the ease of configuring PMG’s Service Catalog Suite along with Third Sky’s mentoring as a low cost option for quickly automating labor intensive processes and reducing cycle time by 50-80%,” concluded Joe LeCompte, PMG principal.

PMG offers the most comprehensive, yet flexible and easy to use multi-lingual service catalog & request management solution available.

PMG SCS leverages deep experience in e-Commerce, portal deployment and collaboration. This solution is the combination of:

  • PMG iRequest: an e-Commerce online catalog and request system
  • PMG iDeliver: a BPM suite providing powerful EAI and workflow
  • PMG iCollaborate®: a content management and collaboration engine

PMG’s built-in connectors provide out-of-the-box integrations with SAP, PeopleSoft, Microsoft SharePoint, Active Directory, Sun Identity Manager, LDAP, e-mail, and most leading ITSM applications such as BMC Remedy and Service Desk Express, CA Service Desk, HP Service Center/Manager, IBM Maximo, Microsoft SCCM, Numara Footprints, Marval and numerous others.

To learn more about this new offering, please attend our free webinar, "How to Create an Actionable Service Catalog in 30 Days & Reduce your IT Spend Before End of Year," on Tuesday, August 31 at 12:00 eastern.

About Third Sky

Third Sky, Inc. is an IT Service Management (ITSM) full-service provider focused on helping their clients deliver the highest levels of service and support while lowering their total cost of ownership (TCO). Dedicated to providing real-world Service Management solutions, Third Sky’s team of professionals combine a deep knowledge of ITSM good practices with extensive practical experience. Third Sky has helped hundreds of companies across all market segments transform their IT organizations into strategic, business-aligned service providers. For more information on Third Sky education, consulting, and technology solutions services, please visit us at www.thirdsky.com.

About PMG
PMG is the technology leader in the rapidly growing market for IT Infrastructure Library (ITIL)-compliant Service Catalog software. More than 500,000 IT professionals worldwide have become ITIL certified. PMG’s Service Catalog suite combines its iRequest, iDeliver and iCollaborate software solutions into a feature-packed powerhouse. Since the launch of its service lifecycle management software in 2006, PMG has established its technology leadership and continues to grow its client list among Fortune 500 companies as well as midsize enterprises worldwide. For more information, please visit pmg.net.

PMG Releases New Tools that Speed Creation of Actionable Service Catalogs

PMG Releases New Tools that Speed Creation of Actionable Service Catalogs
Microsoft Excel and HTML-based Templates Eliminate Hurdles for Service Catalog Projects

Atlanta, Ga. – May 27, 2010 – PMG.net Inc., the technology leader for enterprise service catalogs, today announced the release of two new tools that empower companies to document and deploy their first online service catalogs and service management portfolios. Sparked by the high volume of requests for PMG’s service catalog templates, PMG created Microsoft Excel and HTML-based templates that speed catalog development while providing a direct path for deploying its fully actionable service catalog.

Discovering and documenting enterprise services is often a preliminary step in the creation of an actionable service catalog. PMG, in partnership with ITin3D, has developed two new tools to speed the process. Leveraging thousands of examples, and the technical expertise from numerous service catalog projects, the new tools incorporate that knowledge in easy-to-use Microsoft Excel or HTML templates.

“Most service catalog projects stall when migrating from documenting their enterprise services to an actionable service catalog,” says Joe LeCompte, a PMG principle. “These templates ensure that our clients quickly achieve successful deployment and start realizing almost immediate cost saving benefits,” LeCompte concluded.

Once created, these new templates can be imported into PMG’s Service Catalog Suite — a fully actionable service catalog solution that combines the best features of e-commerce, Enterprise Application Integration (EAI), and Business Process Management (BPM). PMG’s service catalog offers numerous capabilities and return on investment opportunities:

  • Dynamic web-based forms
  • Online ordering and self-service via Shopping Cart
  • Measurable Service Level Agreements (SLAs) and Operational Level Agreements (OLAs)
  • Demand Management via differentiated service levels, priced options, and demand forecasting
  • Financial management including configurable priced services, cost allocations, budget vs. actual, and full departmental charge-backs
  • Fully configurable views for Business Service Catalog, Technical Service Catalog, and Service Portfolio Management
  • Comprehensive Service Portfolio and Service Lifecycle Management
  • Bi-directional integration with any existing systems and tools, including virtually every ERP, CRM, and ITSM tool on the market
  • Full end-to-end business process management (BPM) and Service Request Management (SRM) workflow automation, including approvals, task assignments, and dynamic creation of help desk tickets. The templates included in the new tools span several corporate departments including IT, facilities, telecom, and HR.

PMG offers the most comprehensive, yet flexible and easy to use multi-lingual service portfolio management solution available. PMG’s service request and fulfilment suite leverages deep experience in e-Commerce, portal deployment and collaboration. This solution is the combination of:

  • PMG iRequest: an e-Commerce online catalog and request system
  • PMG iDeliver: a BPM suite providing powerful EAI and workflow
  • PMG iCollaborate®: a content management and collaboration engine

PMG’s built-in connectors provide out-of-the-box integrations with SAP, PeopleSoft, Microsoft SharePoint, Active Directory, Sun Identity Manager, LDAP, e-mail, and most leading help desk applications such as BMC Remedy and Service Desk Express, CA Service Desk, HP Service Center/Manager, IBM Maximo, Microsoft SCCM, Numara Footprints, Marval and numerous others.

These free tools are available via the PMG website, ITin3D’s website, or the Service Catalog Professionals group on LinkedIn.

About PMG
PMG is the technology leader in the rapidly growing market for IT Infrastructure Library (ITIL)-compliant Service Catalog software. More than 500,000 IT professionals worldwide have become ITIL certified. PMG’s Service Catalog suite combines its iRequest, iDeliver and iCollaborate software solutions into a feature-packed powerhouse. Since the launch of its service lifecycle management software in 2006, PMG has established its technology leadership and continues to grow its client list among Fortune 500 companies as well as midsize enterprises worldwide. For more information, please visit pmg.net.

PMG Expands Role of Service Catalog to Automate the IT Aspect of Employee Life Cycle Management

PMG Expands Role of Service Catalog to Automate the IT Aspect of Employee Life Cycle Management
Streamlining Employee Onboarding, Offboarding, and Contractor Management Fuels Continued Growth of Service Catalog Provider

Atlanta, Ga. – March 25, 2010 – PMG.net Inc., the technology leader for service request and fulfillment automation solutions, today announced several successful deployments of its flagship Service Catalog Suite to automate IT and HR processes for global companies. New clients include Brown-Forman and Gibson Energy.

Seeking ways to manage their employee onboarding, employee offboarding, contractor management, and user provisioning while reducing costs and increasing efficiencies, these clients found success with PMG’s Service Catalog Suite (PMG SCS). By leveraging PMG SCS--a powerful software solution that combines the best features of e-commerce, Enterprise Application Integration (EAI), and Business Process Management (BPM)--these companies found an easy, cost-effective approach for automating HR business processes.

“Brown-Forman’s IT Security department has always received new hire and termination notices from our HR system, but they were distributed across the organization manually.  In addition, user access, whether it was enabling or disabling user accounts, was also done manually,” said Nancy Burns, Brown-Forman’s PMG implementation manager. “With the PMG products, we’ve successfully developed workflow that will route the notices to the appropriate administrators and we’ve even automated some of the user account management. PMG has helped us cross the functional boundaries in a consistent and automated manner.”

After evaluating diverse product offerings from HR-specific solutions, identity management tools, BPM, and other service catalog solutions, these customers found that PMG SCS had a more comprehensive offering. PMG SCS provides the best mix of features to automate HR processes that involve online forms, complex approvals, localized work and business rules, compliance, and provisioning workflows.

“PMG’s unique mix of world-class technologies has found a new niche with HR management and IT/IS professionals alike. Only PMG provides the flexibility and configurability necessary to achieve the dynamic, intuitive online forms and workflow required for complex HR processes,” said Joe LeCompte, a PMG principal. “This economy has put global workforces in flux, making it imperative for companies to seek innovative solutions for their employee and contractor management challenges.”

A recent ComputerWorld article cited Service Catalogs in the top 5 IT Management "must-haves" for 2010.  “PMG’s solution consistently delivers an extremely rapid return on investment for IT departments. It’s no wonder that other business units like HR want to enjoy those benefits as well,” concluded LeCompte.

The benefits of Service Catalogs achieved by IT shops are very similar to other internal service-providing departments of a company. Other shared services groups like HR, facilities, telecommunications, legal, and finance are discovering the same value and are actively embracing service portfolio management technology to automate and streamline manual processes.

PMG offers the most comprehensive, yet flexible and easy to use multi-lingual service portfolio management solution available.  PMG’s service request and fulfillment suite leverages deep experience in e-Commerce, portal deployment and collaboration. This solution is the combination of:

  • PMG iRequest: an e-Commerce online catalog and request system
  • PMG iDeliver: a BPM suite providing powerful design, EAI, and workflow
  • PMG iCollaborate®: a content management and collaboration engine

PMG’s built-in connectors provide out-of-the-box integrations with SAP, PeopleSoft, Microsoft SharePoint, Active Directory, Sun Identity Manager, LDAP, e-mail, and most leading help desk applications such as BMC Remedy and Service Desk Express, CA Service Desk, HP Service Center/Manager, IBM Maximo, Microsoft SCCM, Numara Footprints, Marval and numerous others. To learn more visit pmg.net.

About PMG
PMG is the technology leader in the rapidly growing market for IT Infrastructure Library (ITIL)-compliant Service Catalog software. More than 500,000 IT professionals worldwide have become ITIL certified. PMG’s Service Catalog suite combines its iRequest, iDeliver and iCollaborate software solutions into a feature-packed powerhouse.  Since the launch of its service lifecycle management software in 2006, PMG has established its technology leadership and continues to grow its client list among Fortune 500 companies as well as midsize enterprises worldwide.  For more information visit pmg.net.

PMG Releases Industry’s First Microsoft SharePoint Service Catalog

PMG Releases Industry’s First Microsoft SharePoint Service Catalog
Uniting PMG Service Catalog Suite and Microsoft SharePoint simplifies service delivery

Atlanta, Ga. – January 14, 2010 – PMG.net Inc., the technology leader for Service Catalog and Portfolio Management solutions, today announced full integration of its Service Catalog Suite with Microsoft SharePoint, becoming the industry’s first fully Microsoft Office SharePoint Server (MOSS)-compatible solution.

With over 100 million licenses sold, adoption of MOSS has skyrocketed across the enterprise, making it one of the most successful product lines in Microsoft’s history. MOSS is a robust platform that provides enormous potential for collaboration and efficiencies, but building an actionable service catalog and portfolio management solution with MOSS is difficult and expensive to develop.

MOSS compatibility is no small feat and goes well beyond integrating simple web-based content. An actionable Service Catalog and Service Portfolio Management solution contains hundreds of user and management-specific features that would be nearly impossible to build from scratch, even with standard SharePoint components and Microsoft tools.

PMG delivers a fully integrated SharePoint solution which provides a seamless experience for end users and managers. PMG makes all components of its industry-leading Service Catalog Suite available as native MOSS web components that users can select for their sites. As a result, all services and content are fully compatible with SharePoint search.

PMG Service Catalog SharePoint web parts include: featured services, my work area, web worklist or inbox, a request history and status, service list and service request forms.  PMG’s Service Catalog reports and analytics – including more than 60 out of the box reports and dashboards as well as custom options – are also available within SharePoint.

“PMG is leading the market in helping companies lower IT costs and increase efficiency by simplifying service delivery,” said Joe LeCompte, a PMG principal. “By leveraging enterprise solutions like Microsoft SharePoint, the adoption of PMG’s Service Catalog is extremely rapid, resulting in an unmatched ROI.”

PMG’s solution leverages deep experience in e-Commerce, business process management (BPM), and enterprise application integration (EAI). This solution is the combination of:

  • PMG iRequest: an e-Commerce online catalog and request system
  • PMG iDeliver: a BPM suite providing powerful design, EAI, and workflow
  • PMG iCollaborate®: a content management and collaboration engine

PMG’s built-in connectors provide out-of-the-box integrations with Microsoft SharePoint, Active Directory, e-mail, and most leading help desk, project management, ERP or CRM applications such as BMC Remedy and Service Desk Express, CA Service Desk, HP Service Center/Manager, IBM Maximo, Microsoft SCCM, Numara Footprints, SAP and numerous others. To learn more visit pmg.net.

About PMG
PMG is the technology leader in the rapidly growing market for IT Infrastructure Library (ITIL)-compliant Service Catalog software. More than 500,000 IT professionals worldwide have become ITIL certified. PMG’s Service Catalog suite combines its iRequest, iDeliver and iCollaborate software solutions into a feature-packed powerhouse.  Since the launch of its service lifecycle management software in 2006, PMG has established its technology leadership and continues to grow its client list among Fortune 500 companies as well as midsize enterprises worldwide.  For more information, please visit pmg.net.

PMG Adds More Integration Connectors for Service Catalog Suite

PMG Adds More Integration Connectors for Service Catalog Suite
Connectors Speed Ability to Reduce IT Costs and Improve Operational Efficiency

Atlanta, Ga. – October 29, 2009 – PMG.net Inc., the technology leader for service catalog and service portfolio management solutions, today announced the release of three additional connectors for the PMG IT Service Catalog Suite.  These new connectors for Marval Service Management, Microsoft SharePoint, and SAP Business Suite enable bi-directional interfaces with three more leading enterprise software applications.

These new connectors expand the long list of out-of-the-box integrations with e-mail, most leading help desk, project management (PPM), ERP and CRM applications.  PMG’s solution is unique since the connectors are built using fully supported vendor-provided APIs, typically using Service Oriented Architecture (SOA) technologies such as web services, or other APIs, including Java, .NET, and COM.

Unlike its competitors, PMG offers connectors can be installed and implemented in minutes. Using pre-defined business process workflows, these connectors can dynamically create help desk tickets, update employee records, create purchase orders, and provide real-time status information to both users and management among many other data intensive tasks.

Customers use PMG’s Service Catalog suite to create a more efficient and automated IT service delivery process.  PMG’s connectors further empower customers to automate beyond traditional IT processes and provide more meaningful cross-departmental process improvement and business value. By leveraging data and existing systems across the enterprise, business processes in other departments such as HR, Finance, and Facilities are improved, leading to dramatic savings in operating costs. 

“The delivery of these additional connectors it just another step towards reaching our goal of providing the industry’s quickest, yet most powerful, business process improvement implementation,” said Joe LeCompte, a PMG principal.

PMG’s solution leverages deep experience in e-Commerce, business process management (BPM), and enterprise application integration (EAI). This solution is the combination of:

  • PMG iRequest: an e-Commerce online catalog and request system
  • PMG iDeliver: a BPM suite providing powerful design, EAI, and workflow
  • PMG iCollaborate®: a content management and collaboration engine

To learn more visit pmg.net.

About PMG
PMG is the technology leader in the rapidly growing market for IT Infrastructure Library (ITIL)-compliant Service Catalog and Service Portfolio Management software. More than 500,000 IT professionals worldwide have become ITIL certified. PMG’s Service Catalog Suite combines its iRequest, iDeliver and iCollaborate software solutions into a feature-packed powerhouse.  Since the launch of its service lifecycle management software in 2006, PMG has established its technology leadership and continues to grow its client list among Fortune 500 companies as well as midsize enterprises worldwide.  For more information, please visit pmg.net.

PMG Delivers Record Revenues Despite Economy

PMG Delivers Record Revenues Despite Economy
Quest to Reduce Costs and Improve Operational Efficiency Fuels Growth of Service Catalog Provider

Atlanta, Ga. – August 26, 2009 – PMG.net Inc., the technology leader for service request and fulfilment automation solutions, today announced record financial results for the first six months of 2009 in spite of the economic downturn.

Bucking the recession, customers seeking ways to reduce costs and increase efficiencies have found success with PMG’s Service Catalog Suite, a powerful software solution that combines the best features of e-commerce, Enterprise Application Integration (EAI), and Business Process Management (BPM).

“PMG is helping companies control costs in a difficult economy by streamlining and simplifying service delivery,” said Joe LeCompte, a PMG principal. “The ROI from implementing PMG’s IT Service Catalog is achieved very quickly, and as a result, customers are spreading the word.”

In April 2009, Baseline Magazine showcased the savings delivered by PMG’s Service Catalog. In the article, Tim Donohue of TTX, describes the selection and rollout of PMG’s service delivery system for TTX. The results included a more efficient service delivery process, a 50% reduction in the service desk staff and the elimination of many of the ticket-taking activities performed by the help desk personnel.

Other PMG customers have also seen exceptional business process improvements. A healthcare company reduced the Mean-Time-To-Fulfillment (MTTF) for employee onboarding requests from 60 days to less than 6 days, while reducing the labor hours to compete each request by 60%, saving more than $1 million annually.

The first six months of 2009 also included three new alliance partnerships with Micromation, Inc in Canada, Middle East Turnkey Solutions in Kuwait and IT Prophets in the United States. PMG is working closely with these partners to extend its global coverage of the service catalog market.

PMG offers the most comprehensive, yet flexible and easy to use multi-lingual service portfolio management solution available. In fact, some of PMG’s 2009 projects have resulted from companies who needed to rescue a troubled service catalog initiative that involved other vendors.

PMG’s service request and fulfillment suite leverage’s PMG’s deep experience in e-Commerce, portal deployment and collaboration. This solution is the combination of:

  • PMG iRequest: an e-Commerce online catalog and request system
  • PMG iDeliver: a Business Process Management suite providing powerful workflow and integration
  • PMG iCollaborate®: a content management and collaboration engine

PMG’s built-in connectors provide out-of-the-box integrations with Microsoft SharePoint, Active Directory, e-mail, and most leading help desk, project management, ERP or CRM applications such as BMC Remedy and Service Desk Express, CA Service Desk, HP Service Center/Manager, IBM Maximo, Microsoft SCCM, Numara Footprints, SAP and numerous others. To learn more visit pmg.net.

About PMG
PMG is the technology leader in the rapidly growing market for IT Infrastructure Library (ITIL)-compliant Service Catalog software. More than 500,000 IT professionals worldwide have become ITIL certified. PMG’s Service Catalog suite combines its iRequest, iDeliver and iCollaborate software solutions into a feature-packed powerhouse. Since the launch of its service lifecycle management software in 2006, PMG has established its technology leadership and continues to grow its client list among Fortune 500 companies as well as midsize enterprises worldwide. For more information, please visit pmg.net.

PMG.net and PMG Service Catalog are registered trademarks or trademarks of PMG.net. All other trademarks, brand names, or product names listed above belong to their respective holders.

PMG Expands Global Reach with New Alliance Partners

PMG Expands Global Reach with New Alliance Partners
IT Service Catalog Provider Continues Rapid Growth

Atlanta, Ga. – May 28, 2009 – PMG.net Inc., the technology leader for ITIL compliant service catalogs announced today three new alliance partnerships with Micromation, Inc in Canada, Middle East Turnkey Solutions in Kuwait and IT Prophets in the United States.  PMG is working closely with these partners to extend its global coverage of the service catalog market.  PMG offers the most comprehensive, yet flexible and easy to use multi-lingual Service Catalog available. 

PMG selected Micromation as a partner in Canada.  Founded in 1998, Micromation specializes in Information Technology (IT) cost management.  Micromation offers expertise in ITSM measurements and ITIL best practices along with a number of other IT related services across Ontario, Quebec and other Canadian provinces.

Middle East Turnkey Solutions will provide local representation for PMG in locations such as Kuwait, Bahrain and Dubai.  Established in Kuwait in 2005, Middle East Turnkey Solutions (METS) focuses on the financial services, banking, insurance and investment industries.

IT Prophets, a leading provider of Business Service Management Solutions, has also teamed with PMG.  As a BMC Premier Solutions Partner, IT Prophets provides innovative insights to IT organizations using BMC’s Remedy IT Service Management suite and BMC Service Desk Express to support their ITIL initiatives.

“We are pleased to partner with high calibre organizations like Micromation, Middle East Turnkey Solutions and IT Prophets to extend our reach around the globe,” stated Joe LeCompte, principal of PMG.  “Working with these IT experts helps us deliver our rapid ROI service request management suite and continue to grow despite the current economic conditions.”

PMG’s service request and fulfillment suite leverage’s PMG’s deep experience in e-Commerce, portal deployment and collaboration. This solution is the combination of:

  • PMG iRequest: an e-Commerce online catalog and request system
  • PMG iDeliver: a Business Process Management suite providing powerful workflow and integration
  • PMG iCollaborate®: a content management and collaboration engine

PMG’s built-in connectors provide out-of-the-box integrations with Microsoft SharePoint, Active Directory, e-mail, and most leading help desk, project management, ERP or CRM applications such as BMC Remedy and Service Desk Express, CA Service Desk, HP Service Center/Manager, IBM Maximo, Numara Footprints, and numerous others. To learn more visit pmg.net.

About PMG
PMG is the technology leader in the hot new market for IT Infrastructure Library (ITIL)-compliant Service Catalog software. More than 500,000 IT professionals worldwide have become ITIL certified. PMG’s Service Catalog suite combines its iRequest, iDeliver and iCollaborate software solutions into a feature-packed powerhouse. Since the launch of its service lifecycle management software in 2006, PMG has established its technology leadership and continues to grow its client list among Fortune 500 companies as well as midsize enterprises worldwide. For more information, please visit pmg.net.

AAA-NCNU Automates IT Fulfillment and Service Request Management

AAA-NCNU Automates IT Fulfillment and Service Request Management
IT Executive to Discuss Success of Service Catalog Implementation

Atlanta, Ga. – April 9, 2009 – PMG.net Inc., the technology leader for ITIL compliant service catalogs announced today that AAA of Northern California, Nevada and Utah (AAA-NCNU), the second-largest member club of the national AAA organization, will speak at a Technology Association of Georgia (TAG) event in Atlanta.  Evan Maxey of AAA-NCNU will address TAG's Business Process Management Society on Thursday, April 16, 2009.

The session, entitled "Transforming Service through BPM – the American Automobile Association’s Story," details how AAA-NCNU used process improvement to automate service delivery while lowering costs and dramatically improving efficiency.  AAA-NCNU serves more than 4.5 million members in Northern California, Nevada and Utah.  Headquartered in the San Francisco Bay Area, AAA-NCNU has approximately 7,000 employees and over $2.5 billion in annual revenue.

In 2008, AAA-NCNU decided to replace their home grown, web-based IT ticketing request system.  A contemporary service catalog, was needed as a foundation for the IT department to become a world class services organization. AAA-NCNU found PMG’s Service Catalog to be the most comprehensive, yet flexible and easy to use offering available.

“PMG’s product flexibility has allowed us to move rapidly,” commented Evan Maxey of AAA-NCNU.  “Not only have we improved customer satisfaction, we’ve dramatically advanced our ability to progress down an IT service management roadmap that includes the ability to charge back for services, to provide service-based budgeting information and to help the business make choices about how they spend their IT dollars,” continued Maxey.

PMG’s service request and fulfillment suite leverage’s PMG’s deep experience in e-Commerce, portal deployment and collaboration. This solution is the combination of:

  • PMG iRequest: an e-Commerce online catalog and request system
  • PMG iDeliver: a Business Process Management suite providing powerful workflow and integration
  • PMG iCollaborate®: a content management and collaboration engine

PMG’s built-in connectors provide out-of-the-box integrations with Active Directory, e-mail, and most leading help desk, project management, ERP or CRM applications such as BMC Remedy, CA Service Desk, HP Service Center/Manager, IBM Maximo, Numara Footprints, and numerous others.

The TAG Business Process Management Society's mission is to provide a leadership forum focused on influencing enterprises to build a process improvement culture to improve competitiveness.  Don’t miss this insightful discussion of business process management in action.  To learn more visit pmg.net.

About PMG

PMG is the technology leader in the hot new market for IT Infrastructure Library (ITIL)-compliant Service Catalog software. More than 500,000 IT professionals worldwide have become ITIL certified. PMG’s Service Catalog suite combines its iRequest, iDeliver and iCollaborate software solutions into a feature-packed powerhouse. Since the launch of its service lifecycle management software in 2006, PMG has established its technology leadership and continues to grow its client list among Fortune 500 companies as well as midsize enterprises worldwide. For more information, please visit pmg.net.

PMG Reports Exceptional Revenue Growth in 2008

PMG Reports Exceptional Revenue Growth in 2008
Immediate Payback of Service Catalog Implementations Creates Strong Demand

Atlanta, Ga. – February 12, 2009 – PMG.net Inc., the technology leader for ITIL compliant service catalogs announced today its outstanding corporate performance during 2008. With license revenue up more than 50% year over year, PMG reached new milestones in revenue growth while serving customers such as AAA-NCNU, TTX and Qiagen.

This exceptional growth was fueled by market recognition of the significant and speedy payback from PMG’s actionable service catalog implementations. For instance, TTX was able to cut their service desk staff in half. “Through the use of PMG’s Service Catalog we realized a 50% reduction in service desk staff and we were able to redeploy those resources,” stated Tim Donohue of TTX. “Our service delivery process is more efficient now because of the automated workflows and approval processes.”

PMG completed over a dozen new service catalog implementations in 2008. “Most IT organizations are under extreme pressure to cut costs and with the flexibility and ease of use inherent in PMG’s Service Catalog suite they can see results almost immediately,” remarked Joe LeCompte, principal of PMG.

“We found PMG’s Service Catalog to be the most comprehensive, yet flexible and easy to use offering available,” commented Evan Maxey of AAA-NCNU. “PMG’s graphical workflow engine is a clear advantage. The graphics make it easier to understand the workflow as opposed to text based solutions,” continued Evan.

During 2008, PMG released Version 5.3 which expanded its market leading solution to include:

  • a Service Economics and budgeting module
  • an enhanced Service Level Management module that now includes more customizable business calendars and a SLM dashboard
  • a full suite of Active Directory workflow actions to automate the creation of users, groups, and any Active Directory objects from within any workflow

PMG’s service request and fulfillment suite leverage’s PMG’s deep experience in e-Commerce, portal deployment and collaboration. This solution is the combination of:

  • PMG iRequest: an e-Commerce online catalog and request system
  • PMG iDeliver: a Business Process Management suite providing powerful workflow and integration
  • PMG iCollaborate®: a content management and collaboration engine

PMG’s built-in connectors provide out-of-the-box integrations with Active Directory, e-mail, and most leading help desk, project management, ERP or CRM applications such as BMC Remedy, CA Service Desk, HP Service Center/Manager, IBM Maximo, Numara Footprints, and numerous others.

About PMG
PMG is the technology leader in the hot new market for IT Infrastructure Library (ITIL)-compliant Service Catalog software. More than 500,000 IT professionals worldwide have become ITIL certified. PMG’s Service Catalog suite combines its iRequest, iDeliver and iCollaborate software solutions into a feature-packed powerhouse. Since the launch of its service lifecycle management software in 2006, PMG has established its technology leadership and continues to grow its client list among Fortune 500 companies as well as midsize enterprises worldwide. For more information, please visit pmg.net.