PMG Support

PMG understands that the last thing you need is another set of challenges from your software tools or services partner. That’s why we’ve engineered our support structure to be as easy to use as our software solutions.

PMG support includes full access to the PMG support site on the internet, the PMG online community, telephone, and email-based support.

Support-Quote

PMG’s support model is deliberately structured differently than most software companies. It is a flat, two-tier model in which your first point of contact and support are consultants, trainers, and your assigned SDM. The second tier is our development team. There is no traditional “Tier 1″ help desk. This model ensures far faster resolution times, most often within hours or the same business day.

PMG provides 100% of its support with PMG-certified staff and does not outsource support to outside parties.

Visit the PMG Support site