IT Process Improvement and ROI:
Strange bedfellows?
AGENDA
11:00 AM
Introduction
11:10 AM
Keynote Address: Alan MacLamroc, CTO of CDC Software
11:30 AM
Beyond Level 1 Call Savings
11:45 AM
Business Service Automation Defined: IT Aligned
12:00 PM
Lunch
12:30 PM
ITIL with a Twist
12:45 PM
Throwing Good Money after Bad
1:00 PM
Service Catalog with a Kick
1:15 PM
The IT Total Process Solution
1:30 PM
Panel discussion
2:00 PM
Event ends
KEYNOTE SPEAKER
Alan MacLamroc, CTO of CDC Software
a $2B global software company
PANEL
John Whitney, Director IT Infrastructure
Montag & Caldwell
Carina George, Change & Config Manager
Turner Broadcasting System
John DiMarco, Chief Technology Officer
Cedar Document Technology
Les Viszlai, Vice President IT
Sage Software
Bryan Larrieu, Vice President IT Operations
Matria Healthcare
Sponsored by:
Participating Vendors:
The Drapeau Group, LLC (TDG)
TDG specializes in developing and ensuring financial justification for IT Service Management and other IT process improvement initiatives. They focus on Southeast area organizations, including Checkfree Corporation, Raymond James Financial, CompuCredit Corporation, Ceridian, and others.
IT Prophets, a BMC premier solutions partner, delivers end-to-end Business Service Management (BSM) services including service support and service delivery technology implementations, ITIL-based process improvement and financial justification consulting.
Opsware Inc., an HP company, offers IT automation software. More than 350 companies have chosen Opsware to automate management of their data centers which reduces their operational costs, improves service quality, and enables IT compliance.
PMG offers ITIL-compliant service catalog software. Since the catalog launch in 2006, PMG has deployed more than 30,000 seats and is actively growing its client list among Fortune 2000 companies and midsize enterprises throughout North America.
Solidcore® provides real-time change control software to help Fortune 1000 companies like Convergys, General Motors, and Motorola gain compliance assurance (PCI and SOX), improve service availability, and increase ROI on ITIL initiatives.
