IT Process Improvement and ROI:
Strange bedfellows?
Are you:
Struggling to find any financial justification for improving IT Service Management?
Staring at a big proposal to implement ITIL and just not convinced there is a payback?
Being asked to improve customer support and IT provisioning - but without the budget to do so?
Join us for this exclusive executive luncheon to learn how your operation can achieve compelling ROI from IT process improvement. Experts and a panel of your peers will discuss the steps you can take to achieve business service objectives and establish IT as a tool for company innovation and competitive leverage while achieving significant ROI:
The keynote speaker is Alan McLamroc, CTO of CDC Software, a $2B global software company. He and others will show you how to:
Quantify efficiency gains of your IT staff through process automation
Exceed financial goals through end-to-end service automation
Ensure ROI for change management
Squeeze value from every dollar spent on IT Service Management consulting
Implement an actionable and cost-effective IT Service Catalog
Sponsored by:
Participating Vendors:
The Drapeau Group, LLC (TDG)
TDG specializes in developing and ensuring financial justification for IT Service Management and other IT process improvement initiatives. They focus on Southeast area organizations, including Checkfree Corporation, Raymond James Financial, CompuCredit Corporation, Ceridian, and others.
IT Prophets, a BMC premier solutions partner, delivers end-to-end Business Service Management (BSM) services including service support and service delivery technology implementations, ITIL-based process improvement and financial justification consulting.
Opsware Inc., an HP company, offers IT automation software. More than 350 companies have chosen Opsware to automate management of their data centers which reduces their operational costs, improves service quality, and enables IT compliance.
PMG offers ITIL-compliant service catalog software. Since the catalog launch in 2006, PMG has deployed more than 30,000 seats and is actively growing its client list among Fortune 2000 companies and midsize enterprises throughout North America.
Solidcore® provides real-time change control software to help Fortune 1000 companies like Convergys, General Motors, and Motorola gain compliance assurance (PCI and SOX), improve service availability, and increase ROI on ITIL initiatives.
