PMG builds the most easy-to-use, easy-to-configure, and easy-to-deploy service request and business process management system for anyone wanting to optimize processes, reduce costs, increase efficiencies, and improve customer service. PMG iRequest™ is a e-commerce web store, online catalog and content management system. Using iRequest™, anyone can create an online catalog similar to any of your favorite e-commerce sites and submit forms or orders via the ubiquitous and familiar shopping cart. By moving all of your forms and requestable services and items into iRequest™, you create a dramatically easy to use self-service portal that provides users and customers with the ability to quickly and easily make requests. In addition, it reduces or eliminates “status calls” –calls to your customer service or help desk asking what the status is of an existing order. iRequest™ provides real-time order history and status information, regardless of how the order was routed and handled for fulfillment. Key features of iRequest™ include:
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Easy-to-use web interface for submitting requests - minimize or eliminate ad-hoc phone calls, e-mails, face-to-face, and instant message requests with standardized web forms.
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Button-click easy content management – Easily customize the catalog, create your own categories, items, and products with no programming
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Single-Sign-on and Out-of-the-box User Entitlement - with Out-of-the-box Active Directory integration, users need not login and administrators need not worry about usernames and passwords. Users see only catalog items and categories relevant to their job role and user profile.
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Out-of-the-box Integration with Applications – iRequest serves as the front-end catalog and request system for the PMG Service Catalog but also provides a front-end request system for popular help desks, project and portfolio management tools, and ERP applications.
iRequest™ provides an intuitive eCommerce-style web store that can be customized in minutes without coding. Any user can create a customized online catalog of the services and products you provide to your users, customers, and business units with little or no training. Once you've created your catalog items, you then use iDeliver™'s web-based graphical process design and management engine to diagram your fulfillment workflow. All data captured in your request forms is seamlessly passed into your process for delivery routing and fulfillment.
A familiar buying experience
What if you could provide a centralized, unified catalog of services across the enterprise through the intuitive, familiar interface of online commerce? Users would be able to easily and quickly request services, check their status, and stay informed on corporate policies and requirements regarding those services-all from one solution that's no more difficult to use than online shopping.
Customers will find it easy to request services through an interface similar to any online shopping Web site. And they'll be equally pleased to see available services presented in terms they can understand. You can clearly define services in business terms, so customers are clear on what is available and what to expect when they request a service. They can even track the status of their requests themselves, which reduces unnecessary "status update" calls. Internal customers will also appreciate how easy PMG iRequest™ makes it for them to collaborate on agreements, budgets, and priorities to support actionable SLA's-all resulting in smarter business decisions.
iRequest™ is the ideal foundation for organizations facing a myriad of challenges- showing the value of your department to the enterprise; aligning your goals with the business; planning and managing your initiatives, vendors, cost, and demand; enforcing best practice in service delivery, and conforming to ITILv3 best practices. The list seems endless, but iRequest™ takes the complexity out of juggling dozens of disparate request methods and the multitude of request types from all over the enterprise-even across multiple locations-while placing the visibility and metrics critical for effective execution into your hands.
A robust solution for ITIL-compliant Service Catalog, IT service portfolio management request management, service level management, and fulfillment
With support for an impressive list of advanced features such as ...
- service level agreement management
- service pricing
- security
- bundled offerings
- configuration support
- service quote support
- repeat ordering
- real-time order status and history
- service delivery expense capture
- reporting dashboards
For the IT organization ... iRequest™ promotes effective demand capture, creating a demand funnel that replaces disparate methods of communication.
For the CIO ... iRequest™ helps IT better show the value of services it delivers in business terms and the cost of doing business from an IT perspective, freeing up the CIO to think strategically and proactively on behalf of the business.
Real Results . . . Now
PMG helps enterprises improve the management of business processes to produce better bottom-line performance and rapid ROI. PMG has delivered millions of dollars in savings to customers by delivering configurable software solutions that are easy to implement and use. Through more than a decade of building superior service management solutions, PMG follows a proven methodology that engages the client throughout the development process and delivers on our promises. Our service management solutions, including iRequest™, make it easy for everyone in the enterprise to generate strong business process improvements.
The time is now to stop wasting time, money and resources on the wrong solutions .
The time is now to get ahead and stay ahead of the competition .
Call PMG today to start getting real results . now.
