Resource Description

2014 PMG Catalog Sprawl Survey

Catalog Sprawl is a condition encountered when organizations introduce multiple front end tools for customers to procure different types of services or to request help. The upside is that catalogs provide an enhanced user experience, but the downside is that multiple catalogs specific to different applications start to populate the organization. The consequences? Confusion for customers, poor integration and collaboration, and increased support and maintenance costs.

PMG’s latest research dives into the prevalence of catalog sprawl, the solution and the challenges that IT professionals are facing to solve the problem.