Are you ready to reduce costs and provide user self-service? Improve service levels and quality? Reduce cycle time? Automate, control, measure, and improve processes? With a PMG Enterprise Service Platform solution, organizations can become true service power brokers. By providing a ‘single pane of glass’ for all types of customer requests throughout the enterprise, PMG solutions go beyond traditional IT service management. PMG automates business processes and streamlines operations by seamlessly integrating with existing tools. This allows you to leverage – and enhance – legacy applications.

PMG Enterprise Service Platform

 

The PMG Enterprise Service Platform combines the best features from:

  • Business Process Management
  • E-Commerce-based service request management
  • Enterprise Application Integration
  • Enterprise Content Management

PMG Enterprise Service Platform solutions deliver:

  • User self-service, Service Request Management and automated fulfillment
  • Demand Management, including controlling, measuring, shaping, and forecasting demand
  • Service Portfolio Management with Service Lifecycle Management
  • Process automation via best-of-breed Business Process management (BPM) technology, including workflow design, execution, integration and business activity monitoring
  • IT business alignment via end-to-end automation of process workflows and seamless integration across all business systems
  • Identity and Access Management, including fully automated and auditable security and governance processes
  • HR Management, including employee onboarding/offboarding, contractor management and user provisioning
  • IT Financial Management, including integrated billing, chargeback, cost allocation, subscriptions and integration to ERP, financial systems, and general ledger
  • Cloud Service Management, including cloud provisioning and financial management