With its sights set on a faster claims process, 1st Franklin approached the PMG support team to discuss the expansion of its current capabilities.
“The PMG support team has helped us tremendously. We offered them our issues, and they helped us configure a solution specific to our needs. Automation, operational visibility, action-triggered notifications…we’ve got it,” said Angela Barrett, 1st Franklin Administrative Services Manager.
To begin, the PMG team helped 1st Franklin upload and process daily bankruptcy reports from its third party information source. PMG’s data import capabilities allowed the 1st Franklin team to easily add external data providers to PMG where the data would then be interpreted for standard use in all reports and forms.
Still needing to standardize the claims process, the team found its solution in PMG’s low-code workflow engine. The intuitive workflow management has allowed the 1st Franklin team to configure process automation at will, continuously improving the efficiency of its processes while maintaining a standardized system.
In addition to standardizing the process, 1st Franklin achieved centralization through PMG’s central interface which provides a single access point for all filings. A visual work queue allows 1st Franklin to check on the status of all claim filings with a few simple clicks. Time and activity-triggered notifications further ensure claims never disappear from the radar.