The support has been outstanding. PMG works with us to make sure our needs are met, from developing the appropriate connectors to accommodating needs of our various clients. Together, we work to deliver on the client requests and make each one a team win. And we can do that because PMG is willing to be flexible, practically serving as an extension of our team and helping drive client satisfaction.”
PMG Professional Services are designed to help you get the most out of your PMG investment, working in partnership with you to drive sustained business results.
Successful software implementation projects come in many shapes and sizes. Some clients require a full turnkey solution. Others only a minimal consulting approach, where their own internal resources are fully trained and perform the bulk of the configuration. Most customers find a balance that lies somewhere in between. PMG will assist you in your solution design and implementation to the extent you desire, working with you however best fits your budget, resources, and schedule.
The PMG Professional Services team brings extensive knowledge gained from over 150 customer deployments. We leverage our broad range of skills and depth of expertise to consult on business process optimization, share cross-industry best practices, and help identify key performance metrics to evaluate results.
Together with the robust capabilities and flexibility of PMG’s platform, our Services team helps you deploy solutions faster than possible with other BPM platforms. Each implementation differs in scope, but we’ve consistently seen clients turn to us after unsuccessfully trying to deliver complex process solutions using their existing enterprise systems. Our low-code platform is highly configurable, making initial deployments, as well as updates, faster and easier to deliver.
PMG’s consulting and implementation services set us apart from other software companies. Our team’s driving vision is to work in true partnership with our clients to achieve successful and sustainable business outcomes. But, you don’t need to take our word for it – read our customer reviews on Gartner’s Peer Insights.
Getting Started with PMG IGNITION
The initial phases of an implementation project lay a critical foundation for success. Many activities are involved at the onset of a project:
- Determining key project roles
- Driving consensus on top priorities and requirements
- Building a working prototype
Skillfully managing these endeavors maximizes business value and ultimately drives project success.
PMG’s implementation methodology, IGNITION, outlines the key initial steps in every implementation project. Together, we will:
- Gather and validate requirements
- Map high-level process overviews
- Architect end-to-end solution design
- Design the user interface
- Build prototypes of “alpha” process(es)
- Establish system integrations
PMG uses agile principles to iterate rapidly through the configuration of solution elements. Exploiting the speed of platform configuration, we are able to execute rapid prototyping for review and feedback, accelerating your speed-to-value.
With the solid foundation established through PMG’s IGNITION process, your company’s implementation project will be well positioned for success.