After conducting an extensive platform review, Ensono honed in on PMG as its partner of choice.
“We were impressed by PMG’s portfolio of existing connectors,” said Jeremy Bower, vice president of global systems development for Ensono. “That, along with PMG’s willingness to help develop new connectors as needed, made us confident we could wire together any disparate systems.”
For the Ensono team, these integrations led to a surge in visibility. Using PMG’s connectors with drag-and-drop functionality, Ensono can quickly hook into client technologies to monitor service requests and alerts in real-time. This provides Ensono the information needed to continue making educated, strategic decisions in its clients’ IT landscapes.
In addition, by using PMG’s workflow engine to translate IT ticket requests from client systems directly into Ensono’s, the Ensono team has eliminated the need for swivel-chair data entry. This not only strengthens data integrity by minimizing data-entry errors, but it also reduces the strain of manual data entry for the Ensono team.
PMG offers Ensono another key benefit—flexibility. Sometimes it’s more convenient for Ensono’s clients to stay on their own systems. Other times, it’s a necessity because of all of the technologies and subsequent integrations in place.
Fortunately, with PMG’s pre-built connectors Ensono can readily accommodate client’s various technologies, causing minimal disruption in a client’s IT landscape and putting their minds at ease. And as PMG’s connectors use industry-standard protocols, Ensono also ensures these integrations remain secure.