When you work for a company with more than 6,000 employees scattered across 32 globally dispersed locations, consistency and visibility remain crucial to your success. Knowing this, the Kautex HR team sought a way to unify and streamline a series of inefficient HR training request processes.
On the front end, each training request went through a series of manual handoffs and approvals. The resulting roulette between the requesting trainee, approving manager and global HR team left HR trying to solve a paper-trail puzzle made of thousands of moving pieces. The issue was further magnified by the lack of a universal process across Kautex’s many locations.
However, the initial approval process was only the beginning. On the back end of each training session, a member of the HR team was responsible for verifying training attendance, logging attendance in the corporate database and collecting training evaluations via survey from both the attendee and approving manager.
With all of these items dependent on manual implementation, it was no surprise a training request could have a life cycle of nearly one year. With an estimated 1,000 training requests processed at Kautex headquarters alone (headquarters accounts for 20 percent of the “connected” Kautex global workforce), this meant serious backlog on processing these requests.
In search of a simpler, more efficient means of organizing and processing all requests and follow up, the HR team sought out Kautex’s Jon Jenkins, manager of IT business process automation, for help.
Jenkins’ team (Madhura Jayasundar, Nirutha Karanth and Patrick Falvey) had earned a reputation for solving a variety of unique business problems both expediently and efficiently. The team’s secret sauce? PMG’s Digital Business Platform. PMG offers low-code configuration to put control in the hands of citizen developers, a feature Jenkins’ team thrived on as they worked with a variety of Kautex departments.