Don't fall into the trap of limiting your Service Catalog strictly to IT services. Innovative organizations use the PMG Service Catalog Suite to leverage ITILv3 concepts, and realize the full potential and value that a Service Catalog can deliver for all the various service providers including HR, Legal, Finance, Facilities, Marketing, and Shared Services. By taking an enterprise-wide approach, you can eliminate the frustrations employees experience when trying to navigate different systems to interact with each group separately.
This disconnect and inefficiency is solved by deploying an Enterprise Service Catalog, expanding the IT service catalog concept to all service providers, such that employees and customers have a single portal and user interface for getting everything they need.
As shown above, an Enterprise Request Management system (ERM) routes service requests to the appropriate internal or outsourced providers for processing, all with seamless automation.
“I just want to share the kudos I heard for the service catalog! I want to make sure you hear how it's making a difference already, with the information it is providing.”
PMG provides unmatched capabilities for achieving the reality of a true Enterprise Service Catalog:
- Radically easy to use, with NearZero programming to enable any business user to build and publish services without the need for developers
- Customizable views, categories and branding suitable for most service providers
- Seamless integration with Microsoft SharePoint and other common intranet/extranet applications