Case Central™ HR

Tired of struggling with emails and spreadsheets to manage employee cases?

Want to provide a better experience to the employees you support?

Case Central™ HR is PMG’s employee case management application, offering small and mid-sized organizations a cost-effective way to manage employee cases or incidents.

PMG HR Case Management

  • Supports employee inquiries and investigations with configurable case types

  • Improves operational efficiencies, reducing headaches for the HR organization

  • Delivers better service to employees, keeping them happier and more engaged

  • Provides better visibility to management and early insight into trends

  • Quick and easy to implement

Everything You Need in One Place

Case Central™ HR offers the features and functionality needed most by HR professionals:

  • Case Creation
  • Case Dispatch and Assignment
  • Case Prioritization and Escalation
  • SLA Tracking
  • Email Templates
  • Dashboards and Reports
  • Security and Data Privacy

Deliver a Better User Experience

Employees are more engaged when they have the answers they need.

  • Portal page shows employee profile with summary information and announcements

  • Case status information is available at all times

  • Direct messaging via Case Details page reduces back-and-forth emails

  • Knowledge base with robust search encourages self-service and minimizes case volume

PMG has been certified by third-party auditors as being SOC 2 Type II compliant. This certification provides objective evidence that our systems and controls meet acceptable standards for both their design and their operating effectiveness.

SOC 2 (System and Organizational Controls) audits examine how well an organization meets the trust services criteria for security, availability, processing integrity, confidentiality, and privacy. PMG’s SOC 2 Type II compliance report offers our customers an additional level of confidence about the security of our software.

PMG serves as a “business associate” to entities covered under HIPAA (The Health Insurance Portability and Accountability Act). By entering into such contracts with our customers, we affirm our commitment to safeguarding protected health information (PHI) and preventing unauthorized use or disclosure of individually identifiable health information.

PMG is compliant with the Security Rule contained within HIPAA regulations and meets the guidelines set forth for electronic protected health information (e-PHI).

Like what you see?

We’d love to speak with you about your current HR needs.