Case Management

PMG offers case management to support the processing and tracking of unstructured and unplanned work streams.

PMG’s case management solution handles routine and non-routine activities, including opening and tracking ad-hoc inquiries, orchestrating unscheduled and undefined work processes, and aggregating information and communications. With PMG, you can support your company’s unique processes to orchestrate and manage unpredictable, case-oriented work, including the complex interactions between people, data and policies that go with it. The result is a solution that delivers the information your workforce needs to determine best next steps and the flexibility they need to reach the desired business outcome.

PMG Case Management solution benefits

  • Consolidated view of real-time data and functional options for case workers
  • Increased collaboration across work teams
  • Coordination of planned and unplanned work activities
  • Enhanced visibility into process outcomes for management team
  • Maximized flexibility to adapt to changing business needs

Configurable work dashboard

With PMG’s configurable platform, all relevant data and functional options needed to process an ad-hoc piece of work or “case” to a successful outcome are aggregated into a single portal interface. Anything case workers need to do, or any information they need to reference in order to determine best next steps, is readily accessible. And the content presented to each worker is permission-based, so resources only see content relevant to their specific process role.

Enhance collaboration across your workforce.

People across diverse functional teams interact with work as it progresses, sharing communications along the way to help subsequent case workers make decisions on next steps. By taking unplanned action on a given piece of work, case workers actually alter processing behavior, routing the work down a non-linear path.