CIO shares key points of global success by leveraging a service catalog
Peter Forte, CIO of Analog Devices, Inc. (NASDAQ: ADI), the world leader in high performance signal processing, will be speaking at the 2014 Gartner Infrastructure & Operations Management (IOM) Summit.
Forte’s session, “A CIO Case Study from Analog Devices, Inc.: Increasing Customer Satisfaction by Optimizing Service Delivery” will be held on Tuesday, June 10 at 9:15 a.m.
This session will examine the IS team’s strategic initiative to deliver more value, efficiently deliver basic operating tasks and increase focus on value-added services. By leveraging a service catalog as a platform for service request management and delivery of hardware and software, ADI found a way to better focus on their customer, reduce frustration and streamline service request fulfillment.
The 2014 Gartner IOM Summit will be held June 9-11, 2014.
Forte’s sessions will be on June 10, 2014 at 9:15 a.m. in Osceola B.
Gaylord Palms Resort and Convention Center
6000 W Osceola Parkway
Kissimmee, FL 34746
To learn more about the service catalog suite, visit PMG at booth #505.
About Gartner IT Infrastructure & Operations Management Summit
The Gartner IT Infrastructure & Operations Management Summit 2014 is a total immersion in newly released Gartner research, expert strategic & tactical advice. This summit will help I&O leaders apply authoritative thinking, leading-edge strategies and best practices to their enterprise I&O planning and initiatives. In 2.5 intensive days of research-focused sessions, analyst predictions and peer-to-peer interaction, businesses will acquire the strategic insight and actionable next steps needed for I&O transformation and success in leadership roles.
More than 20 percent of the Global 100 relies on PMG to deploy enterprise service catalog and business process automation software that streamlines operations, reduces costs and improves efficiency. Our solutions transcend traditional IT service management boundaries giving business and IT professionals a smarter way to automate business processes ranging from IT financial management to identity management, employee onboarding and cloud provisioning. As a result, our clients handle shared services requests faster with fewer manual processes and less reliance on staff intervention. For more information, please visit pmg.net.