Enterprise Service Catalog Best Practices Take Center Stage at PMG’s 2011 User Conference

Atlanta, Ga. – April 27, 2011 – PMG.net Inc., the technology leader for enterprise service catalogs and business process automation, celebrated a highly successful 2011 user conference at the Capital City Club in downtown Atlanta. The two day event – focused on enterprise service catalog best practices – attracted customers from around the globe.

Conference sessions addressed issues faced by a wide variety of organizational departments that currently benefit from using PMG Service Catalog Suite (PMG SCS) including IT, HR, Finance, Legal, Facilities and other shared services groups. During the conference PMG revealed product strategy for PMG SCS that will help customers continue to achieve their goal of operational excellence in service delivery.

“It was one of the best user conferences that I have ever attended – I felt like it was all about me,” remarked Suzanne Schiessler an attendee from a premium west coast university. “The feedback we received from attendees was incredibly positive,” stated Joe LeCompte, PMG principal. “Customers were excited to learn about leveraging the power and flexibility of PMG SCS to reach beyond the service catalog to resolve challenges in areas like user provisioning and identity management,” continued LeCompte.

Customers from a wide variety of industries including energy, food and beverage, higher education, financial services and others relayed how they have provided business value and improved processes via their service catalog implementations. Sessions at this educational event included topics ranging from IT strategy to tactics including:

  • Mobile support
  • User identity management
  • Cloud enablement
  • Document generation and management
  • Service and workflow templates
  • Service bundling
  • End-to-end systems integration using PMG Connectors, including to HRMS, ERP, and provisioning systems such as SAP, Oracle, VMWare, and more

IT groups ranging from small help desks to large global support teams turn to PMG because it offers the most comprehensive, yet flexible and easy to use highly scalable service catalog & business process automation solution available. PMG SCS outpaces the competition with a vast set of configurable and dynamic design features that provide for a rich, easy-to-use end-user and administrative interface.

PMG SCS version 6 leverages PMG’s deep experience in e-Commerce, portal deployment and collaboration, the solution combines:

  • PMG iRequest: an e-Commerce online catalog and request system
  • PMG iDeliver: a full business process management (BPM) suite providing powerful workflow design, enterprise application integration (EAI) and workflow
  • PMG iCollaborate®: an enterprise content management and collaboration engine

PMG’s vast array of Connectors provide out-of-the-box integrations with SAP, Oracle, Microsoft SharePoint, Active Directory, Sun Identity Manager, LDAP, e-mail, and most leading ITSM applications such as BMC Remedy and Service Desk Express, CA Service Desk, HP Service Center/Manager, IBM Maximo, Microsoft SCCM, Numara Footprints, Marval and numerous others.

About PMG

More than 20 percent of the Global 100 relies on PMG to deploy enterprise service catalog and business process automation software that streamlines operations, reduces costs and improves efficiency. Our solutions transcend traditional IT service management boundaries giving business and IT professionals a smarter way to automate business processes ranging from IT financial management to identity management, employee onboarding and cloud provisioning. As a result, our clients handle shared services requests faster with fewer manual processes and less reliance on staff intervention. For more information, please visit pmg.net.

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