Single Portal for Opening and Resolving HR Cases
PMG’s platform gives employees access to a single, centralized interface, with front-end forms where they can open HR cases. HR advisors, in turn, use the same portal front-end to review case submissions and process them accordingly. With personalized dashboard views, HR agents can sort and filter assigned casework as needed. And, with a knowledgebase of previous case resolutions and a built-in comments function to collaborate with other agents, HR advisors decide how best to handle each unique case individually.
PMG’s HR case management solution intelligently presents options for next steps based on the latest information and relevant paths. Configured workflow processes ensure your HR cases are routed to the right person every time. And, with PMG’s low-code capabilities, it’s easy to build workflow logic to escalate casework assignments automatically based on designated criteria or business rules. The PMG platform also integrates with external HR systems as needed, allowing you to maximize your current investments while still taking advantage of PMG’s solution.