Humana Cuts Customer Enrollment Waiting Period by 82 percent with PMG

Insurance provider streamlines customer service operations with PMG’s Digital Business Platform

Atlanta – September 27, 2017 – Greg McLaurin, service vice president at Humana, is sharing how his organization uses PMG’s Digital Business Platform to streamline operations and increase ROI at this year’s Gartner Symposium/ITxpo.

“Humana is focused on innovation, and to do that, we’re looking outside the healthcare space for successful business strategies we can own. Using PMG’s low-code platform, we cut our time from customer application to enrollment in our level-funded premium offering from 12 days to two days in just four weeks,” McLaurin said. “By adopting automation, we’ve gained a distinct competitive advantage.”

PMG works with many of the Global 2000, providing customers like Humana with a configurable platform that aligns departments with process automation and data integration across all business systems.

“Companies like Humana and attendees of the Gartner Symposium understand that to be leaders in their field and achieve growth, they need to employ cutting-edge technology – not just in the IT department, but throughout the entire enterprise,” said Joe LeCompte, principal of PMG. “Our low-code platform enables them to do that. We provide the software and know-how these companies need to up the customer experience ante.”

The Gartner Symposium is being held at the Walt Disney Dolphin and Swan. McLaurin’s session begins Oct. 3 at 1:45 p.m. in the Pelican Room. In addition, PMG will offer one-on-one consultations and demonstrations of its low-code BPM platform at Booth #857 in Pacific Hall.

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About PMG

Enterprises partner with PMG to address real business problems in practical, scalable ways. Streamlined processes, real-time data integrations and improved experiences for customers, employees and partners are quickly realized through low-code configuration on PMG’s Digital Business Platform. PMG places the power into the hands of process experts, making digital transformation a business reality, rather than a never ending coding exercise. Unlike complicated BPM platforms that take too long to implement and change, or rapid application development toolkits that are focused on delivering point solutions or won’t scale to your business complexity, PMG delivers better results, faster.

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