Kraft Foods to Discuss Increasing User Satisfaction at Gartner Symposium/ITxpo 2013

JJ Markee, CISO at Kraft Foods

Markee will present at the Gartner Symposium/ITxpo in the session, “SPS74: PMG: Kraft Foods: Optimizing Cost Savings While Increasing User Satisfaction,” which will examine how Kraft Foods reduced costs, standardized and automated processes globally by leveraging an enterprise service catalog.

Kraft Foods dramatically improved response time, standardized services, and ensured security, all while lowering operating costs through PMG’s Service Catalog Suite.

Wednesday, October 9, 2013
1:30 – 2 p.m. EDT

Walt Disney World Dolphin Resort Hotel; Southern II Ballroom
1500 Epcot Resort Boulevard
Lake Buena Vista, Florida 32830
About Gartner Symposium/ITxpo

Gartner Symposium/ITxpo is the world’s most important gathering of CIOs and senior IT executives. This event delivers independent and objective content with the authority and weight of the world’s leading IT research and advisory organization, and provides access to the latest solutions from key technology providers. Gartner’s annual Symposium/ITxpo events are key components of attendees’ annual planning efforts. IT executives rely on Gartner Symposium/ITxpo to gain insight into how their organizations can use IT to address business challenges and improve operational efficiency. For more information, please visit

About Kraft Foods Group

Kraft Foods Group, Inc. (NASDAQ: KRFT) is one of North America’s largest consumer packaged food and beverage companies, with annual revenues of more than $18 billion. The company has an unrivaled portfolio of products in the beverages, cheese, refrigerated meals and grocery categories. Its iconic brands include Kraft, Maxwell House, Oscar Mayer, Philadelphia, Planters, Velveeta, Capri Sun, Lunchables and JELL-O. Kraft’s 23,000 employees in the United States and Canada have a passion for making the foods and beverages people love. Kraft Foods Group is a member of the Standard & Poor’s 500 and the NASDAQ-100 indices. For more information, visit and

About PMG

More than 20 percent of the Global 100 relies on PMG to deploy enterprise service catalog and business process automation software that streamlines operations, reduces costs and improves efficiency. Our solutions transcend traditional IT service management boundaries giving business and IT professionals a smarter way to automate business processes ranging from IT financial management to identity management, employee onboarding and cloud provisioning. As a result, our clients handle shared services requests faster with fewer manual processes and less reliance on staff intervention. For more information, please visit

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