“We provided several competitors the challenges we were facing. PMG was the only provider to configure a solution specific to our needs, illustrating how the solution would work. This effort showed us how PMG would value us as an actual customer, and we were sold,” said Lawrence.
Since implementation, Parsons has automated more than 30 processes ranging from granting system and application access to hardware and software provisioning. PMG leverages a no-code workflow engine, allowing Parsons to automate manual emails and service requests, expediting processes and virtually eliminating miscommunication between IS, HR and other departments. Activities such as network access, workspace assignment and equipment provisioning can now be done with just a few clicks.
“Not only has PMG simplified onboarding, they’ve improved our visibility. The entire process, from granting network access to providing assets and physical workspace allocation, occurs in one workflow. We can document and track operations with unprecedented accuracy, eliminating those excess emails and status calls,” said Lawrence.
PMG’s Digital Business Platform also answers the need for integration, seamlessly interfacing with Parsons’ pre-existing Service and Asset management tool, as well as several other systems, including Active Directory, SharePoint and the P2P procurement system. PMG easily reads published APIs to provide a rapid exchange of bi-directional data, improving decision making through real-time tracking and performance metrics.