PMG released latest version of enterprise service catalog, garnered industry recognition for solution and thought leadership efforts
Atlanta, GA – Jan. 7, 2014 – PMG, the smart choice for enterprise service catalog and business process automation software, announced today record end of year results for 2013. Over the past year, PMG experienced a 30% increase in company growth with new employees and customers, as well as a greater solution adoption among its existing customer base. Additionally, both new and current customers are expanding their service catalog enterprise-wide, particularly into the areas of cloud management, IT financial management, and identity management.
Enjoying continued industry recognition, PMG was recognized in Forrester Research’s “Master The Service Catalog Solution Landscape In 2013” report released in June 2013. Of the 19 solutions examined, PMG SCS met the criteria in all maturity categories and was one of only five solutions to meet all three maturity levels. PMG was also named a TAG Top 40 Innovative Technology Company by the Technology Association of Georgia (TAG), Georgia’s leading association dedicated to the promotion and economic advancement of Georgia’s technology industry.
During 2013, PMG released version 7 of its Service Catalog Suite (SCS), making it easier than ever to extend PMG SCS across the enterprise. An improved user interface allows users the ability to more easily manage the solution, provides dynamic branding for multi-tenancy and extends the catalog to mobile devices. Additionally, PMG’s new data provider framework allows for easy integration to systems both internal and in the cloud.
One large worldwide conglomerate is focusing on their employee’s end user experience by leveraging the PMG enterprise service catalog as a ‘single pane of glass’ for all of their employee needs. In addition to providing IT and business requests, the catalog is now an overall portal to access resources from their support and training sites.
Another PMG customer now provisions building access cards to all facilities in multiple countries, while a leading university customer provisions cable TV services to dormitory rooms and cell phones to university staff.
A continued trend of moving the catalog into other shared service departments was also evident this past year, with several customers extending the catalog into the human resources departments. This logical integration provides streamlined onboarding processes for new employees.
“PMG is a game changer. It’s all about providing great value,” said Duane Guenard, program manager for Service Management at Analog Devices, Inc.
Building on its thought leadership, PMG executed two surveys of IT professionals, focusing on cloud sprawl and examining Enterprise IT through the rise of enterprise app stores and growth of IT as a Service (ITaaS).
One of PMG’s surveys, The 2013 PMG Cloud Sprawl Survey of 234 North American corporate IT professionals, earned two PRSA Phoenix Awards for survey research and media efforts that positioned PMG as an enterprise IT thought leader.
“The growth we have experienced over the past year is a testament to the dedication of our staff as well as the continuing demand for enterprise service catalog solutions,” said Joe LeCompte, principal of PMG. “Our customers have experienced success using the service catalog within the IT department and are now extending these capabilities into other departments and even making the catalog accessible to their external vendors. We expect to see this trend continue throughout 2014.”
A significant number of the Global 2000 rely on PMG to deploy enterprise service catalog and business process automation software that streamlines operations, reduces costs and improves efficiency. Our solutions transcend traditional IT service management boundaries giving business and IT professionals a smarter way to automate business processes ranging from IT financial management to identity management, employee onboarding and cloud provisioning. As a result, our clients handle shared services requests faster with fewer manual processes and less reliance on staff intervention. For more information, please visit pmg.net.