PMG Delivers Record Revenues Despite Economy

Quest to Reduce Costs and Improve Operational Efficiency Fuels Growth of Service Catalog Provider

Atlanta, Ga. – August 26, 2009 – Inc., the technology leader for service request and fulfilment automation solutions, today announced record financial results for the first six months of 2009 in spite of the economic downturn.

Bucking the recession, customers seeking ways to reduce costs and increase efficiencies have found success with PMG’s Service Catalog Suite, a powerful software solution that combines the best features of e-commerce, Enterprise Application Integration (EAI), and Business Process Management (BPM).

“PMG is helping companies control costs in a difficult economy by streamlining and simplifying service delivery,” said Joe LeCompte, a PMG principal. “The ROI from implementing PMG’s IT Service Catalog is achieved very quickly, and as a result, customers are spreading the word.”

In April 2009, Baseline Magazine showcased the savings delivered by PMG’s Service Catalog. In the article, Tim Donohue of TTX, describes the selection and rollout of PMG’s service delivery system for TTX. The results included a more efficient service delivery process, a 50% reduction in the service desk staff and the elimination of many of the ticket-taking activities performed by the help desk personnel.

Other PMG customers have also seen exceptional business process improvements. A healthcare company reduced the Mean-Time-To-Fulfillment (MTTF) for employee onboarding requests from 60 days to less than 6 days, while reducing the labor hours to compete each request by 60%, saving more than $1 million annually.

The first six months of 2009 also included three new alliance partnerships with Micromation, Inc in Canada, Middle East Turnkey Solutions in Kuwait and IT Prophets in the United States. PMG is working closely with these partners to extend its global coverage of the service catalog market.

PMG offers the most comprehensive, yet flexible and easy to use multi-lingual service portfolio management solution available. In fact, some of PMG’s 2009 projects have resulted from companies who needed to rescue a troubled service catalog initiative that involved other vendors.

PMG’s service request and fulfillment suite leverage’s PMG’s deep experience in e-Commerce, portal deployment and collaboration. This solution is the combination of:

  • PMG iRequest: an e-Commerce online catalog and request system
  • PMG iDeliver: a Business Process Management suite providing powerful workflow and integration
  • PMG iCollaborate®: a content management and collaboration engine

PMG’s built-in connectors provide out-of-the-box integrations with Microsoft SharePoint, Active Directory, e-mail, and most leading help desk, project management, ERP or CRM applications such as BMC Remedy and Service Desk Express, CA Service Desk, HP Service Center/Manager, IBM Maximo, Microsoft SCCM, Numara Footprints, SAP and numerous others. To learn more visit

About PMG

More than 20 percent of the Global 100 relies on PMG to deploy enterprise service catalog and business process automation software that streamlines operations, reduces costs and improves efficiency. Our solutions transcend traditional IT service management boundaries giving business and IT professionals a smarter way to automate business processes ranging from IT financial management to identity management, employee onboarding and cloud provisioning. As a result, our clients handle shared services requests faster with fewer manual processes and less reliance on staff intervention. For more information, please visit

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