PMG Expands Role of Service Catalog to Automate the IT Aspect of Employee Life Cycle Management

Streamlining Employee Onboarding, Offboarding, and Contractor Management Fuels Continued Growth of Service Catalog Provider

Atlanta, Ga. – March 25, 2010 – Inc., the technology leader for service request and fulfillment automation solutions, today announced several successful deployments of its flagship Service Catalog Suite to automate IT and HR processes for global companies. New clients include Brown-Forman and Gibson Energy.

Seeking ways to manage their employee onboarding, employee offboarding, contractor management, and user provisioning while reducing costs and increasing efficiencies, these clients found success with PMG’s Service Catalog Suite (PMG SCS). By leveraging PMG SCS–a powerful software solution that combines the best features of e-commerce, Enterprise Application Integration (EAI), and Business Process Management (BPM)–these companies found an easy, cost-effective approach for automating HR business processes.

“Brown-Forman’s IT Security department has always received new hire and termination notices from our HR system, but they were distributed across the organization manually. In addition, user access, whether it was enabling or disabling user accounts, was also done manually,” said Nancy Burns, Brown-Forman’s PMG implementation manager. “With the PMG products, we’ve successfully developed workflow that will route the notices to the appropriate administrators and we’ve even automated some of the user account management. PMG has helped us cross the functional boundaries in a consistent and automated manner.”

After evaluating diverse product offerings from HR-specific solutions, identity management tools, BPM, and other service catalog solutions, these customers found that PMG SCS had a more comprehensive offering. PMG SCS provides the best mix of features to automate HR processes that involve online forms, complex approvals, localized work and business rules, compliance, and provisioning workflows.

“PMG’s unique mix of world-class technologies has found a new niche with HR management and IT/IS professionals alike. Only PMG provides the flexibility and configurability necessary to achieve the dynamic, intuitive online forms and workflow required for complex HR processes,” said Joe LeCompte, a PMG principal. “This economy has put global workforces in flux, making it imperative for companies to seek innovative solutions for their employee and contractor management challenges.”

A recent ComputerWorld article cited Service Catalogs in the top 5 IT Management “must-haves” for 2010. “PMG’s solution consistently delivers an extremely rapid return on investment for IT departments. It’s no wonder that other business units like HR want to enjoy those benefits as well,” concluded LeCompte.

The benefits of Service Catalogs achieved by IT shops are very similar to other internal service-providing departments of a company. Other shared services groups like HR, facilities, telecommunications, legal, and finance are discovering the same value and are actively embracing service portfolio management technology to automate and streamline manual processes.

About PMG

More than 20 percent of the Global 100 relies on PMG to deploy enterprise service catalog and business process automation software that streamlines operations, reduces costs and improves efficiency. Our solutions transcend traditional IT service management boundaries giving business and IT professionals a smarter way to automate business processes ranging from IT financial management to identity management, employee onboarding and cloud provisioning. As a result, our clients handle shared services requests faster with fewer manual processes and less reliance on staff intervention. For more information, please visit

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