Joe LeCompte, principal for PMG, will present three sessions at the 2014 HDI Conference and Expo.
The first session in the service management track titled, “Enterprise Service Catalog: The Key to Cloud Success” will discuss practical steps to cloud success. The session will examine how top performing companies leverage the use of an Enterprise Service Catalog to deliver five critical cloud requirements:
- “Single-Pane-of-Glass” user self-service
- Role-driven service views described in business terms
- Automated fulfillment and provisioning workflow across any provider, brokerage, or technology
- Full integration with other enterprise systems
- Mature financial management for billing and chargeback
Joe will present two sessions in the executive view track entitled, “Pushing the Envelope: More Than a Service Catalog (Part I)” and “Pushing the Envelope: Customer Success with the Enterprise Service Catalog (Part II).”
Service Catalogs aren’t just for IT self-service anymore, and smart IT organizations are now leveraging their investment to other areas of the company. Joe will demonstrate how to spearhead moving a Service Catalog beyond IT and gain enterprise adoption as well as benefits such as handling data center management, employee onboarding and access provisioning. Customer success stories will also be shared.
Enterprise Service Catalog: The Key to Cloud Success – Session 603
Thursday, April 3, 2014
2:45 – 3:45 p.m. ET
Pushing the Envelope: More Than a Service Catalog (Part I) – Session 701
Friday, April 4, 2014
9:00 – 10:00 a.m. ET
Pushing the Envelope: Customer Success with the Enterprise Service Catalog (Part II) – Session 801
Friday, April 4, 2014
10:15 – 11:15 a.m. ET
HDI Conference & Expo
Gaylord Palms Resort and Convention Center
6000 West Osceola Parkway
Kissimmee, FL 34746
PMG Booth #305
More than 20 percent of the Global 100 relies on PMG to deploy enterprise service catalog and business process automation software that streamlines operations, reduces costs and improves efficiency. Our solutions transcend traditional IT service management boundaries giving business and IT professionals a smarter way to automate business processes ranging from IT financial management to identity management, employee onboarding and cloud provisioning. As a result, our clients handle shared services requests faster with fewer manual processes and less reliance on staff intervention. For more information, please visit pmg.net.