PMG is one of only five providers with a single solution that meets all three maturity levels
Atlanta, GA – August 6, 2013 – PMG, the smart choice for enterprise service catalog and business process automation software, was recognized for its Service Catalog Suite (SCS) in Forrester Research, Inc.’s “Master The Service Catalog Solution Landscape In 2013” report released in June.
According to the report, the service catalog vendor landscape is diverse and solutions are defined relative to the problem and maturity level of the client. The report examines the benefits of a service catalog solution along with the barriers to adoption.
In Forrester’s assessment, there are three categories in the existing landscape: enterprise service request solutions, based on the typical infrastructure and operations model of static service catalog offerings; enterprise service catalog solutions, which includes automation of process and decision; and enterprise strategic control point solutions, which is less of a service catalog model but more of a strategic control point and includes the “cloud broker” model.
As the categories increase in automation maturity levels, they also increase in business impact. Of the 19 solutions examined, PMG SCS meets the criteria in all maturity categories and is one of only five solutions to meet all three maturity levels.
“Managing via a service portfolio requires the implementation of service catalogs with the right automation tools,” said Eveline Oehrlich, VP and Research Director serving Infrastructure & Operations Professionals at Forrester Research, Inc. “The process begins with the goals, associating and prioritizing of the business goals, demands and problems to solve, then continues with identifying automation solutions that provide a service catalog solution to support the goals. To reap the most reward in the future from your service catalog initiative and the service catalog vendor, you need to understand where you are today relative to your current maturity level.”
“Service catalogs are imperative to IT organizations that are helping the business achieve organizational goals beyond just IT technologies,” said Joe LeCompte, principal of PMG. “As organizations search for a service catalog solution to meet various needs, a robust solution that maps across all maturity categories will help organizations meet their present needs and provide the flexibility, scalability and automation needed to help streamline processes and increase efficiency as they mature.”
Forrester’s “Master The Service Catalog Solution Landscape In 2013” report was written by Forrester’s Eveline Oehrlich and Courtney Bartlett, researcher serving infrastructure and operations professionals. The research assessed 19 IT service catalog solutions and interviewed 16 vendors for the report.
Complete findings from Forrester’s report that examines the service catalog imperative, diverse solution landscape and helps professionals understand their maturity level to select the proper tool for catalog success, can be downloaded at: https://www.pmg.net/product-details/reviews/forrester.
More than 20 percent of the Global 100 relies on PMG to deploy enterprise service catalog and business process automation software that streamlines operations, reduces costs and improves efficiency. Our solutions transcend traditional IT service management boundaries giving business and IT professionals a smarter way to automate business processes ranging from IT financial management to identity management, employee onboarding and cloud provisioning. As a result, our clients handle shared services requests faster with fewer manual processes and less reliance on staff intervention. For more information, please visit pmg.net.