Immediate Payback of Service Catalog Implementations Creates Strong Demand
Atlanta, Ga. – February 12, 2009 – PMG.net Inc., the technology leader for ITIL compliant service catalogs announced today its outstanding corporate performance during 2008. With license revenue up more than 50% year over year, PMG reached new milestones in revenue growth while serving customers such as AAA-NCNU, TTX and Qiagen.
This exceptional growth was fueled by market recognition of the significant and speedy payback from PMG’s actionable service catalog implementations. For instance, TTX was able to cut their service desk staff in half. “Through the use of PMG’s Service Catalog we realized a 50% reduction in service desk staff and we were able to redeploy those resources,” stated Tim Donohue of TTX. “Our service delivery process is more efficient now because of the automated workflows and approval processes.”
PMG completed over a dozen new service catalog implementations in 2008. “Most IT organizations are under extreme pressure to cut costs and with the flexibility and ease of use inherent in PMG’s Service Catalog suite they can see results almost immediately,” remarked Joe LeCompte, principal of PMG.
“We found PMG’s Service Catalog to be the most comprehensive, yet flexible and easy to use offering available,” commented Evan Maxey of AAA-NCNU. “PMG’s graphical workflow engine is a clear advantage. The graphics make it easier to understand the workflow as opposed to text based solutions,” continued Evan.
During 2008, PMG released Version 5.3 which expanded its market leading solution to include:
- a Service Economics and budgeting module
- an enhanced Service Level Management module that now includes more customizable business calendars and a SLM dashboard
- a full suite of Active Directory workflow actions to automate the creation of users, groups, and any Active Directory objects from within any workflow
PMG’s service request and fulfillment suite leverage’s PMG’s deep experience in e-Commerce, portal deployment and collaboration. This solution is the combination of:
- PMG iRequest: an e-Commerce online catalog and request system
- PMG iDeliver: a Business Process Management suite providing powerful workflow and integration
- PMG iCollaborate®: a content management and collaboration engine
PMG’s built-in connectors provide out-of-the-box integrations with Active Directory, e-mail, and most leading help desk, project management, ERP or CRM applications such as BMC Remedy, CA Service Desk, HP Service Center/Manager, IBM Maximo, Numara Footprints, and numerous others.
More than 20 percent of the Global 100 relies on PMG to deploy enterprise service catalog and business process automation software that streamlines operations, reduces costs and improves efficiency. Our solutions transcend traditional IT service management boundaries giving business and IT professionals a smarter way to automate business processes ranging from IT financial management to identity management, employee onboarding and cloud provisioning. As a result, our clients handle shared services requests faster with fewer manual processes and less reliance on staff intervention. For more information, please visit pmg.net.