Interactive session will include tips and techniques for building a successful service catalog
Atlanta, GA – October 29, 2012 – PMG, the smart choice for enterprise service catalog and business process automation software, announced today that Andrew Kramer, Vice President of Customer Solutions at PMG, will speak at SIMposium 2012 on October 30, 2012 in an interactive session on service catalog and portfolio management.
SIMposium 2012 is a two-day conference that is held at The Gaylord Texan in Dallas. From October 28-30, 2012, the conference will host more than eighty informative presentations designed for all levels of Information Technology Infrastructure Library (ITIL) and IT service management (ITSM) professionals. Attendees will gain crucial insight into how formal processes and industry tools align IT goals with business goals to improve operations.
A part of the “IT as a Business” track, Kramer will lead a 9:45 a.m. breakout session entitled “How to Create an Actionable Service Catalog.” This presentation will dispel confusion around service catalog and portfolio management and will include real-world examples of successful and failed service catalog implementations along with practical and tactical advice from the lessons learned.
“As the c-level suite seeks to streamline processes and improve efficiency, it is critical to examine one’s IT operations,” said Kramer. “Our goal is for attendees to leave the session with concrete, actionable items that they can implement in their organization.”
Receiving top honors from Gartner in the recently published Critical Capabilities for IT Service Catalog research report, the PMG Service Catalog Suite (PMG SCS) will be showcased in booth #113 in the exhibit hall. Attendees can see how PMG SCS can support complex, enterprise service catalog, identity and HR management, IT financial management, as well as cloud and data center management on a global level.
More than 20 percent of the Global 100 relies on PMG to deploy enterprise service catalog and business process automation software that streamlines operations, reduces costs and improves efficiency. Our solutions transcend traditional IT service management boundaries giving business and IT professionals a smarter way to automate business processes ranging from IT financial management to identity management, employee onboarding and cloud provisioning. As a result, our clients handle shared services requests faster with fewer manual processes and less reliance on staff intervention. For more information, please visit pmg.net.