Emily Schunior, vice president of professional services for PMG, will present a webinar session titled, “Beauty and Brains: Why your service catalog needs to look good and be smart doing it.”
The bar for today’s self-service catalogs has been set high. Thanks to companies such as Apple and Amazon, consumers are having great online customer experiences. And they are beginning to expect the same from their service catalogs in the business realm.
It is no longer sufficient to produce an automated catalog of IT services. Now service catalogs need to span the entire enterprise and offer services from all departments, not just IT. Additionally, good design and content are quickly becoming top requirements. Customers want to enjoy a slick user interface, with offerings in terms that they understand without all the technical aspects that are irrelevant to them. In short, your service catalog needs to look good, and be smart doing it.
Join Schunior as she dives into the customer experience with the enterprise service catalog. During the webinar, attendees will:
- Learn how service catalogs have evolved past ITIL and into today’s online consumer world
- Understand why the service catalog drives the perception of IT within the organization
- See examples of good service catalogs and poor service catalogs
- Learn the best ways to ensure your service catalog delivers a great customer experience
Wednesday, February 12, 2014
1:00 – 1:30 p.m. EST
A significant number of the Global 2000 rely on PMG to deploy enterprise service catalog and business process automation software that streamlines operations, reduces costs and improves efficiency. Our solutions transcend traditional IT service management boundaries giving business and IT professionals a smarter way to automate business processes ranging from IT financial management to identity management, employee onboarding and cloud provisioning. As a result, our clients handle shared services requests faster with fewer manual processes and less reliance on staff intervention. For more information, please visit pmg.net.