PMG’s support model is structured differently than most software companies. We’ve eliminated the traditional “Tier 1″ help desk. Instead, we have a flat, two-tier model in which your first point of support are your Service Delivery Manager, consultants and trainers. The second tier is our development team. This model ensures faster resolution times, most often within hours or the same business day.
PMG provides 100% of its support with PMG-certified staff and does not outsource support to outside parties.