At PMG, customer onboarding includes assignment of a lead PMG resource to guide your deployment. PMG works with you to establish a regular check-in cadence that ensures implementation progress is aligned with your expectations and goals.
The exact structure of your implementation team will be tailored to your needs. Whether you want to use PMG’s implementation and consulting services for the design and configuration of your solution, plan to have your own team trained to do it all in-house, or are looking for something in between, PMG works with you to assemble the right team for your project.
Whichever approach you use, PMG will advise you on solution design and help you create the just-right project plan for implementation. Your assigned implementation consultant will conduct training for your team and will be your partner throughout the implementation process, identifying and mitigating risks, helping you ensure buy-in and adoption, and supporting your ROI measurement.
Because post-deployment hypercare is an essential part of any go-live, PMG will help you design the right-sized period of stabilization support. During this period our joint delivery teams will support any solution bugs not uncovered during UAT and any other issues that may arise.